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Electronics & Technology

Text Request

ClaimedCollecting reviews

100 reviews

4.6100 reviews
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About Text Request

Data updated
Website
www.textrequest.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
56 reviews
Replies to negative
75% (6/8)
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4232180111[email protected]www.textrequest.com

About this business

Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.

Written by the business, not verified by us.

Is Text Request legit?

Text Request (www.textrequest.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 75% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-09-01.

What people say

J
James WarnerUnited States · 1 review · Experienced 2026-08-17 ·

I signed up for Text Request and was…

I signed up for Text Request and was excited to use the service. My account was created on Sunday, and by the very next day (Monday), it was terminated with no prior warning . The reason given was that they "couldn't verify my business," but I was given zero opportunity to provide documentation or resolve the issue. The timing was also highly suspect—my account was locked immediately after I declined an upgrade during a phone call with their support team. I paid for a full month of service but received less than 24 hours of access. When I requested a prorated refund, they refused and pointed to their Terms of Service, which state they can terminate accounts at any time for any reason . Here's the problem with that: their terms say they can terminate, but they do not explicitly state they can keep your money for services they didn't provide. Keeping payment while blocking access the very next day is unjust enrichment, plain and simple. To make matters worse, their "Customer Success Manager" ignored multiple follow-up emails for days. When I finally received a response, it was a copy-paste legal threat telling me to "contact my bank." Verdict: Save your time and money. If you run into any issue, they will shut you down immediately, keep your payment, and ignore you. I am now disputing the charge through my bank and filing complaints with the BBB and FTC.

C
City MotorsUnited States · 2 reviews · Experienced 2026-07-14 ·

Really the best in the business.

Text Request is great to deal with. They offer a great product and outstanding customer support. If you are not using landline texting for your business, you are really missing out. This is one of our most valuable tools. If you are using this service and not using Text Request, then you are really missing out. Again, the service and the support are truly top-notch. Thank you, Text Request, from everyone here at City Motors.

Reply from Text Request2026-07-22

Thank you for leaving us this review. I'll pass your kind words on to our success and support teams!

N
Nancy JacobsUnited States · 1 review · Verified · Experienced 2026-07-01 ·

The sign up process is slow and…

The sign up process is slow and frustrating. I feel like a lot of my time has been wasted.

Reply from Text Request2026-07-10

Nancy, sorry to hear you felt as if the sign up process was slow. It looks like the registration had an error, success has been reaching out. Please feel free to reach out to our success team, with any questions and/or concerns.

Omaha BridgesUnited States · 1 review · Experienced 2026-06-25 ·

This service is essential to the work…

This service is essential to the work we do in the community. It keeps us in touch with our 2000+ clients. When we were in need of assistance, the customer service provided was impeccable. Thanks, Samantha!

Reply from Text Request2026-07-06

Thank you so much for this amazing review. I'll make sure to pass the kind words onto Samantha.

C
Claudia OquendoUnited States · 1 review · Verified · Experienced 2026-06-26 ·

Expectations Exceeded

Hannah explained everything thoroughly and was extremely professional throughout the entire conversation. She answered all of my questions clearly and exceeded my expectations for an initial call. I truly appreciated her knowledge, patience, and willingness to help.

Reply from Text Request2026-06-30

Claudia, thank you for taking the time to leave us a review. I'll be sure to pass this on to Hannah!

H
Handyman Connection OttawaCanada · 2 reviews · Verified · Experienced 2026-06-24 ·

Great for a home services business

We operate a home services business. So we are in constant communications with customers and field techs. We have an office team of 5. Text Request allows us to collaborate with everyone via text. Multiple CSRs are able to participate in a conversation using 1 text line. We also love the Group message feature for general comms with our field techs. And TextRequest support is fantastic.

Reply from Text Request2026-06-30

Thank you so much for taking the time to leave us a detailed review.