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Electronics & Technology

Text Request

ClaimedCollecting reviews

100 reviews

4.6100 reviews
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About Text Request

Data updated
Website
www.textrequest.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
56 reviews
Replies to negative
75% (6/8)
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4232180111[email protected]www.textrequest.com

About this business

Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.

Written by the business, not verified by us.

Is Text Request legit?

Text Request (www.textrequest.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 75% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-09-01.

What people say

G
Gary SeitzUnited States · 1 review · Verified · Experienced 2026-05-19 ·

Textrequest are scam after received…

Textrequest are scam after received fund they lock account they haven't refund my card its now 5 weeks You often fail to follow up with customers as promised.

Reply from Text Request2026-06-17

Gary, Our records indicate that your account was closed due to spam. Which doesn't usualy warrant a refund. If you'd like to dispute that your account was spam please reach out to your success rep.

J
JasonUnited States · 1 review · Verified · Experienced 2026-05-11 ·

Honestly, unlike similar services in best way

If you've dealt with services like this before, you'll understand when I say, this was the first that didn't feel icky. 'no thanks, we wouldn't use that feature' and that was the end of the upsell. Was very pleasent. Interface is modern and fast.

Reply from Text Request2026-05-18

Jason, thank you for leaving us this review. I've passed your kind words off to our sales team!

M
Mark SUnited States · 1 review · Verified · Experienced 2026-04-22 ·

Sales team needs to be more accurate

In typical sales person fashion, the sales guy said that the 800 number we opted for would be set up within 24-48 hours and it was more like 3.5 business days. I was already down and needed it to be live sooner. The tech rep who was assigned to our account did really well showing me around the dashboard and answering questions. It would be nice to be able to see a running declining count of how many texts you have left per month.

Reply from Text Request2026-05-12

Mark, sorry to hear the timeline wasn't ideal. Please reach out to [email protected], so we can alert the sales manager.

T
Tomas Djurinski ZapolskiUnited States · 1 review · Verified · Experienced 2026-04-20 ·

THIS IS A SCAM - They Take Your Money and Ban You Before You Even Start

Avoid Text Request if you value your time and money. Our account was suspended and permanently closed without any warning, without any explanation, and without a single message ever being sent through the platform. We had not even received our phone number yet - we were still in the onboarding process. When we reached out asking for clarification, we received nothing but a copy-paste of their Terms of Service, essentially saying they can close your account whenever they want and do not owe you a reason. No investigation. No conversation. No accountability. What makes this even more frustrating is that up until that point, everything was going smoothly. We were actively communicating with their support team, following every step of the setup process to the letter, and there was absolutely zero indication that anything was wrong. This is not how a professional company treats its customers. If you are a business looking for a reliable SMS platform, do yourself a favor and look elsewhere. A company that can shut you down without explanation at any moment - especially before you have even started - is not a company you want to trust with your marketing operations. Zero transparency. Zero professionalism. Complete waste of time.

t
trainwithmeaUnited States · 2 reviews · Verified · Experienced 2026-04-12 ·

14 day trial turned into I must pay to…

14 day trial turned into I must pay to use the service. Then once I used the service and launch a campaign, you decide to suspend service pending a review. This is unacceptable. I will not be using this service. Please refund my card as soon as possible

Reply from Text Request2026-05-12

Sorry you didn't enjoy the 14-day free trial. Success tried to reach out to you concerning the account. No response, feel free to email [email protected] to talk through it more.

c
customerUnited States · 2 reviews · Verified · Experienced 2026-03-19 ·

The people are very nice and helpful…

The people are very nice and helpful but because of our time difference, we seem to always be adversely affected by updates. We got no advance warning of this last 2 factor verification update and panicked when we found we were locked out of our account upon starting our work day. Text Request is a major part of our business communications between staff and clients and we are constantly using it at all times of day.

Reply from Text Request2026-05-12

Sorry to hear about those issues. Please reach out to [email protected] so we can talk more about the timing of the updates.

E
Empowered FinancesUnited States · 1 review · Experienced 2026-03-10 ·

Efficiency is the name of the game

Efficiency is the name of the game, and Text Request is the ultimate teammate. We needed an SMS solution that could keep up with our pace without the usual technical headaches. They delivered a platform that is robust, user-friendly, and backed by a team that actually cares about your success. Choosing them was one of the better business decisions we've made lately.

Reply from Text Request2026-03-24

Thank you so much for leaving us this review. We work hard to provide for our users. Please let us know if you have any questions or concerns.