Simple and Easy to use
Reply from Text Request2025-05-20
Thank you for taking the time to leave us a review
About Text Request
Data updated- Website
- www.textrequest.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 56 reviews
- Replies to negative
- 75% (6/8)
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About this business
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Written by the business, not verified by us.Is Text Request legit?
Text Request (www.textrequest.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 75% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
Fully Satisfied
Reply from Text Request2025-05-19
Thank you for leaving us a review.
Great Biz Communication App!
We love utilizing this service to create better communication amongst our team and business customers! The staff with text request has been enjoyable to work with, too.
Reply from Text Request2025-05-01
Thank you so much for leaving us this review. I've passed your kinds words off to our support, success, and sales teams!
Great Job!
Everyone was great! Easy to use!
Reply from Text Request2025-04-21
Mike, thank you so much for leaving us this review.
Excellent product for small businesses, excellent customer service, too!
We have had a great experience with Text Request. The app/ site is user-friendly, the features of it are very useful, like sending auto-replies, scheduled texts, and auto-signature. The customer service and all the reps have been top-notch!
Reply from Text Request2025-04-09
Thank you so much for taking the time to leave us a review. I'll pass your praise on to our reps!
I Love using Text Request
I Love using Text Request! Easy to navigate, simple, efficient, friendly!
Reply from Text Request2025-03-20
Thank you for taking the time to leave us a review. Please reach out to [email protected] if you ever need any help.
Overall Text Request has been great for…
Overall Text Request has been great for our company. The only two things I would like to see improved is the amount of texts it takes with 1 emoji used. We are a company and want our messages to be vibrant and inviting, however we had to scale it back because of how many texts it takes to use them. The other thing I would like to see added is on additional options to the scheduled messages. Maybe allow us to repeat daily, weekly, bi-weekly or monthly.
Reply from Text Request2025-03-19
Jessica, thank you for taking the time to leave us a review. I'll let our product team know about your dislike of the emoji count. We are working on more scheduled automations. Be on the look out for our weekly newsletter.
Sales is great
Sales is great. Organization is so-so. We signed up for integration only for another charge we were not aware of. Very pricey for only a texting service.
Reply from Text Request2025-03-17
Stephanie, thank you for leaving us a review. Glad to hear sales were great! If you have questions about your bill please reach out to [email protected]
Awesome and reliable company
This company expertly and quickly, got us through the compliance issues we all face in this new texting world. Thank you for making us believe that "ease of use"
Reply from Text Request2025-03-11
Thank you so much for leaving us a review! Glad to hear we got things up and running for you.
Very prompt with customer service
Very prompt with customer service. Usually if you're reaching out with a problem it's urgent. They were able to fix our texting and get us back up and running very quickly
Reply from Text Request2025-02-14
Sean, thank you so much for leaving us a review. Glad that our support has been top-notch for you.
Important information Fast
I am writing to commend Samantha Williams for her exceptional service. She was professional, communicated effectively, and resolved my issue promptly. Her assistance exceeded my expectations. Thank you for having such dedicated and capable team members.
Reply from Text Request2025-02-14
Thank you so much for the kind words. I'll pass them on to Sam!
Our experience has been great
Our experience has been great. Getting signed up was quick and easy. They were very helpful in getting us started.
Reply from Text Request2025-02-14
Jenice, thank you for leaving us a review.
Easy to Use
Very easy to use.
Reply from Text Request2025-01-02
Thank you for leaving us this review.
I'd sign up again!
Text Request is better than our previous program. The support is amazing, and the templates are great. The training modules won't let you skip one if you don't use that service/feature, so it always looks like you have training to do. But it is simple to learn to use. The only other issue is they limit the number of characters per text rather than having just one text, you can be charged for 3 when it's on all the same text.
Reply from Text Request2025-01-02
Thank you for leaving us a review. The carriers set character limits. If you have any questions please reach out to [email protected]
I've been using Text Request for my Marketing Company
I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :)
Reply from Text Request2025-01-02
Paola, thank you for leaving this detailed review. Glad you've had a great experience with us!
Does what it is supposed to do.
Text Request at its core does exactly what it is supposed to do without a lot of overhead or training required. The advanced features, which we don't subscribe to, are robust and capable, but aren't something that our organization is ready to expand into. It is good to know that the options are available should we decide to expand.
Reply from Text Request2025-01-02
Mike, thank you for leaving us a review. If you ever have questions about the other features, please get in touch with [email protected] at any time.
Very responsive team
My experience with Text Request has been great. The reps are very quick to respond and follow up with any questions i have. Overall the program is very easy to use and every concern my team has had they had an answer for. Very satisfied and would recommend this program to anyone.
Reply from Text Request2024-12-18
Natalie, thank you for leaving us a review. Glad you and your team enjoy using it.
Easy to use
Easy to use, very user friendly.
Reply from Text Request2025-01-02
Thank you for leaving this review.
Its a great tool to use to stay in…
Its a great tool to use to stay in touch with eomployees and keep track of communication with them.
Reply from Text Request2024-12-18
Kristen, thank you for this review.
Love the platform!
Love the platform and user-friendly features.
Reply from Text Request2024-12-18
Jack, thanks for this review. Glad you enjoy using Text Request.