Tebra (tebra.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated onboarding specialists for being patient, highly knowledgeable, and extremely helpful during setup sessions. People also mention that the digital platform is intuitive, user-friendly, and makes managing daily practice workflows smooth and efficient. Reviewers consistently appreciate the personalized guidance that helps them navigate complex system features with complete confidence.
However, some people mentioned frustrations with customer service, noting extremely slow response times and difficulties getting timely resolutions for technical support tickets. A few consumers also noted that getting hold of someone for urgent assistance can occasionally be challenging.
Auto-generated from all reviews of this business. For reference only.
They have provided a lot of assistance and encouragement.
Reply from Tebra2026-07-07
Thank you so much for your kind words! It truly means a lot to us to hear that our assistance and encouragement have made a positive impact on your experience. Supporting our clients is at the heart of everything we do, and feedback like yours reminds us why we're so passionate about what we do.
My onboarding experience with Tebra has been exceptional. Amy's expertise,
professionalism, and patience have made each session productive and easy to follow. The EHR is intuitive, efficient, and simple to integrate into my workflow. I highly recommend Tebra to fellow clinicians.
Reply from Tebra2026-07-07
Thank you so much for sharing your experience, this truly made our day! We're thrilled to hear that Amy's expertise and patience made your onboarding sessions so productive. It's also great to know that Tebra's EHR has integrated seamlessly into your workflow. Making life easier for clinicians like you is exactly what we set out to do, so hearing that it's hitting the mark means a lot!
Thank you for taking the time to share your feedback! We're thrilled to hear that you're enjoying our services and finding them easy to use. We hope you continue to have a great experience with us, and please don't hesitate to reach out if there's ever anything we can do to support you even more.
We're truly sorry to hear that your issue remains unresolved after two weeks. We completely understand how frustrating that must be, and we sincerely apologize for the delay. Please know that this is not the experience we want for our customers. We can see that our Customer Care team has been keeping you updated while they work toward a resolution, but we recognize that two weeks is far too long to wait. We are committed to resolving this for you as quickly as possible and appreciate your patience during this time.
Thank you so much for the kind words! Our team works hard to make sure every interaction feels supportive and helpful. We're so excited to hear that you feel the positive impact from our efforts!
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you're happy with everything, that truly means a lot to us.
Your satisfaction is what drives us to keep delivering the best service possible, and it's great to know we're hitting the mark.
My onboard person is excellent. She has covered every thing and answered all my questions and it’s very patient with me. I am so glad that I chose TEBRA.
Reply from Tebra2026-07-01
Thank you so much for taking the time to share your experience! We're thrilled to hear that your onboarding has been smooth and that all your questions have been answered with care and patience.
Our Onboarding team works hard to make sure every new customer feels supported, so feedback like yours means the world to us.
We're so glad you chose Tebra, and we look forward to continuing to provide you with the same level of service throughout your journey with us!
The team member was able to fix the problem and that made my client happy and allowed me to do the note for her. Thank you.
Reply from Tebra2026-07-01
Thank you so much for taking the time to share your experience! We're thrilled to hear that our team member was able to resolve the issue quickly and effectively—getting your client the outcome they needed is exactly what we're here for.
Thank you so much for the kind words! We're glad to hear you found the experience easy to navigate—that's exactly what we strive for. Making things simple and intuitive for our users is something we're deeply committed to, so it's wonderful to know we're hitting the mark. We hope to keep impressing you!
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found the setup and login process easy—that's exactly what we strive for.
We truly appreciate your support and are glad to have you on board!
When tickets are placed for a work order, it is taking Tebra customer service a whole week sometimes longer just to respond that they received the ticket and are investigating. Then another week almost to get someone to try to assist. Most times, the issue is already resolved by my team. I am still waiting on an issue regarding birthday messages to be addressed. I sent a ticket in 3 weeks ago and still no resolution. Very disappointed with customer service and considering switching EHR.
Reply from Tebra2026-07-01
Thank you for taking the time to share your experience with us. We're truly sorry to hear that our response times have fallen short of your expectations—we completely understand how frustrating it must be to wait weeks for a resolution, especially when your team is relying on us to keep things running smoothly.
We want you to know that your feedback has been taken seriously. We've escalated your issue to the team, and they will be in touch to assist you as quickly as possible.
This is not the standard of service we hold ourselves to, and your feedback will be shared internally to help us improve. Your experience matters to us, and we're committed to doing better.
Great onboarding experience with Tebra. It was easy to use and overall a quick process. I am thankful for the guided support that set me up for success!
Reply from Tebra2026-06-30
Thank you so much for sharing your experience! We're thrilled to hear that your onboarding with Tebra was smooth and straightforward. Providing the right support from the start is something we genuinely care about, and it's great to know it made a difference for you.
Valerie is wonderful. Set up has gone smooth. very happy
Reply from Tebra2026-06-30
Thank you so much for sharing your experience! It's great to know that the setup process is going smoothly for you. We work hard to make that as seamless as possible, so it's always rewarding to hear when we've hit the mark.
If I could give this EHR zero stars I would . I have had them for 4 years and I have just about had it with them . Customer service is very poor . I tried to add my supervising physician to my account and had some challenges . Called several times before they told me it was an engineering issue which took them a month to resolve . Meanwhile I lost some clients . I called them recently because I could not select my supervising physician for my prescriptions. The rep acted like he knew what he was doing . Kept me on the phone for an hour and a half then hung up on me . I sent them an email no response until today . Steer clear from this EHR.
I am now updating this review today on 07/09/26. I had one of their escalation specialists reach out to me made an appointment for Monday to speak on Monday to resolve the issue. She did not call me at the specified time, wasted my time and never bothered to email or call me to let me know why she never called. So up to date no resolution to this issue and I will be canceling their services.
Reply from Tebra2026-06-27
Thank you for bringing this to our attention. We’re truly sorry to hear about the frustration you’ve experienced, especially the difficulties with our phone support. We value your time, and this is not the experience we want you to have. We understand how these issues have affected your practice and clients. We’re committed to resolving this for you as quickly as possible and are glad that one of our specialists has already reached out to assist you further. Thank you for your patience and understanding.
Great information provided with step by step instructions.
Reply from Tebra2026-06-26
Thanks for the kind review! We're thrilled to hear you found the step-by-step instructions helpful. It means a lot to know the information made a difference for you!
Great instructions in a clear easy to understand methodology. Valerie is excellent!
Reply from Tebra2026-06-26
Thank you for the kind words! We're so glad you found the instructions clear and easy to follow. We'll be sure to pass your praise along to Valerie—she'll be thrilled to hear it!
Diego has been an exceptional trainer and support specialist throughout our experience with the Tebra EMR system. He consistently provides timely reminders and proactive follow-ups, ensuring that nothing falls through the cracks. From the very beginning, he took the time to explain each step of the process clearly and thoroughly, making sure we fully understood both the clinical and administrative workflows within Tebra.
What stands out most is his continued dedication even after the initial training was completed. Although our practice is not yet actively processing insurance billing, Diego continues to check in regularly, follow up on our progress, and provide valuable guidance regarding billing, and insurance-related processes. His willingness to offer ongoing support demonstrates his genuine commitment to our success, not just during implementation but well into the future.
Diego is knowledgeable, professional, patient, and always responsive to questions and concerns. His expertise has helped us gain confidence in using Tebra effectively, and his proactive approach has made the transition significantly smoother. We greatly appreciate his outstanding support and highly recommend him to any practice seeking guidance with Tebra EMR.
Reply from Tebra2026-06-24
Thank you for sharing your experience with Diego! We’re thrilled his guidance, proactive support, and dedication made your transition to Tebra smoother. He truly goes above and beyond, and we’ll be sure to share your kind words.