When tickets are placed for a work…
When tickets are placed for a work order, it is taking Tebra customer service a whole week sometimes longer just to respond that they received the ticket and are investigating. Then another week almost to get someone to try to assist. Most times, the issue is already resolved by my team. I am still waiting on an issue regarding birthday messages to be addressed. I sent a ticket in 3 weeks ago and still no resolution. Very disappointed with customer service and considering switching EHR.