Tebra (tebra.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated onboarding specialists for being patient, highly knowledgeable, and extremely helpful during setup sessions. People also mention that the digital platform is intuitive, user-friendly, and makes managing daily practice workflows smooth and efficient. Reviewers consistently appreciate the personalized guidance that helps them navigate complex system features with complete confidence.
However, some people mentioned frustrations with customer service, noting extremely slow response times and difficulties getting timely resolutions for technical support tickets. A few consumers also noted that getting hold of someone for urgent assistance can occasionally be challenging.
Auto-generated from all reviews of this business. For reference only.
zero stars really. And Trust pilot already removed my first review! Let that sink in. A company so committed to manufactured credibility that they scrub legitimate complaints from a clinician with five years of documented experience.
I have been a Tebra customer since before it was Tebra, when it was still Kareo. Five years of premium payments for a system that routinely failed at its most basic functions. Appointment notifications that did not work despite correct setup and repeated escalations. Forms that failed to submit. Claims that did not process. Billing issues that sat unresolved for weeks because their customer service model is built on attrition. You call, they tell you to email. You email, you hear nothing. You call again, you get someone new who cannot help you and starts the cycle over. These are clinical and financial issues. A week of silence from a vendor managing your scheduling and billing is not acceptable in any industry, and it is dangerous in healthcare.
On top of the dysfunction, they nickel and dime you for every additional feature while refusing to be accountable for the core services you are already overpaying for.
I have the invoices. I have the support tickets. I have the communication records. Every word of this is documented.
If Trustpilot removes this review, they are telling you exactly who they work for, and it is not the consumer. Tebra pays to look reputable. Do not be fooled by their rating on this platform.I do not leave reviews lightly. Run.
Reply from Tebra2026-06-04
Thank you for sharing your experience again. As we mentioned in our previous response to your reviews on behalf of Pakaloha Care and Aloha Advanced Care, we deeply regret that our platform and support fell short of your expectations. We respect your decision to decline our offers of assistance and remain committed to working with you if you choose to engage with our outreach attempts. Thank you and we wish you the best on your future endeavors.
Reposting after Trustpilot removed my legitimate review under pressure from Tebra. I have the emails & reciepts!
I ran a cash-based practice on Tebra, formerly Kareo, for nearly five years. The sales process is where they shine. The demos are polished, the promises are impressive, and none of it reflects the reality of daily use.
Patient appointment notifications were unreliable at best and completely absent at worst. I submitted support cases asking why patients were not receiving confirmations. Those cases sat unanswered for months. My patients missed appointments because the system failed to communicate with them and no one at Tebra could explain or fix it.
When I needed support for an actual clinical workflow issue, there was no one. Customer service for anything touching real practice operations does not exist. Cases opened sat for months without resolutions.
The telehealth feature was not a clinical tool. It was a checkbox on a marketing page.
When I cancelled and moved to a competitor at one-third the cost, Tebra billed me for an additional month citing a 30-day notice requirement that did not exist in my original Kareo contract. That is not a policy. That is THEFT.
After I left and posted my honest experience, Tebra had the audacity to contact me asking me to remove the review. When I refused, they went to Trustpilot. Trustpilot emailed me. I responded confirming this was a legitimate review based on nearly five years of documented experience. They removed it anyway.
That sequence of events raises a serious question about what Trustpilot actually is. If a platform emails a reviewer asking them to confirm authenticity, receives confirmation, and still removes the review after a paying advertiser applies pressure, they are not a review platform. They are a reputation management service for companies that can afford to use them.
I cannot name a single strength of Tebra. I have receipts & email communications for everything I have stated here. Providers deserve better. There are better systems. Find one.
Reply from Tebra2026-06-04
Thank you for sharing your experience again. As we mentioned in our previous response to your reviews on behalf of Pakaloha Care and Aloha Advanced Care, we deeply regret that our platform and support fell short of your expectations. We respect your decision to decline our offers of assistance and remain committed to working with you if you choose to engage with our outreach attempts. Thank you and we wish you the best on your future endeavors.
My experience onboarding with Tebra over the past four months has included unresolved billing discrepancies, repeated communication breakdowns, canceled data import requests, and disruptions to my existing clearinghouse setup that impacted claims submission for my practice.
Despite written confirmation of quoted pricing, costs changed multiple times, and the imported data remains unusable to date. The delays and duplicate systems have resulted in significant ongoing operational expenses for my practice.
Reply from Tebra2026-06-05
We sincerely apologize for the frustrating onboarding experience and the disruptions it caused to your practice. While we are glad you were able to work with our customer care team to fully resolve the billing discrepancies, we deeply regret the communication breakdowns and data import issues you experienced. We understand the significant impact these challenges had on your operations. This is not the level of service we strive to provide, nor is it the experience we want for any of our customers.
I was trained by Christopher Laguna from Tebra to use their EMR and Billing software. It was a great experience. He was very helpful. He was patient with me since I am not a techy person.
Reply from Tebra2026-06-08
Thank you so much for the wonderful review! We're thrilled to hear you had such a great training experience. Learning new software can feel overwhelming, so it's fantastic to know Christopher's patience made our EMR and billing systems easy for you to grasp.
1) COnstantly logs itself out even WHILE i am writitng a note frequently erasing the note
2)scripts do not reliably get to the pharmacy ( dangerous for patients)
3) med list separate from prescribing so things need to be re written to send
4) Limited space for stored editable text( their word for templates) actual templates are cumberssome
5) Constant adertisements and pop ups to sell more tebra aproducts need to reject cookies again with each log on on which is frequent since it keeps sigmng itself out for no reason often WHILE I am writing a note
this is only a brief list of the MANY issues
Reply from Tebra2026-06-09
Thank you for taking the time to share this feedback. We sincerely apologize for the ongoing frustration you have experienced with our platform. The issues you described fall far short of the standard we strive to provide, especially when patient care is involved. We are fully committed to supporting you and your practice, which is why we are glad that one of our specialists has already been in touch with you to thoroughly address all of your outstanding concerns. We deeply value your partnership and are dedicated to ensuring a much more reliable and seamless experience moving forward.
Poor customer service. Patients were receiving incorrect bills, and when I called for clarification, I was given no clear answers and told they would follow up. They asked for proof, which I sent, but I never heard back and had to call again. The next representative acted like they knew nothing about the issue and made excuses about having limited time per customer, as if I should not expect proper follow-up. I also found some representatives to be dismissive and condescending. Overall, very unprofessional communication and lack of accountability.
Reply from Tebra2026-05-26
Thank you for sharing your feedback. We are genuinely sorry for the frustration you’ve experienced with your patient billing and the lack of proper follow-up from our team. It is never our intention to make you feel dismissed, and we take your concerns regarding our communication very seriously. Your experience is important to us, and we are committed to making this right. Please respond to our direct request for information so we can locate your account and ensure your billing issues are thoroughly investigated and resolved.
This company has had such bad reviews - they took down their own google account. Lost thousands of dollars and months of business because their clearinghouse Trizetto could not connect to certain payors so i was not paid- did not know when I was going to paid and had to turn down customers. Their service dept does not speak English and does not know how to do anything. LITERALLY the worst EHR on the planet!
Reply from Tebra2026-05-26
Thank you for sharing your experience with us. We're truly sorry to hear about the frustration you've faced and want to assure you that we value your feedback. We strive to provide excellent service, so it's concerning to hear that this wasn't your experience. One of our specialists tried to contact you multiple times, but has not been able to reach you. Your feedback is important to us, so we encourage you to respond so that we can address your concerns directly. To clarify, Tebra's Google profile is still fully visible, with over 1,450 reviews and an average score of 4.3. If you are not able to see it on the main search page, switch to the maps tab.
I rarely leave negative reviews, but this EHR system has been one of the most frustrating platforms I have ever worked with in healthcare administration. What should streamline workflows instead creates constant inefficiencies, billing delays, and unnecessary staff burden.
The user interface is outdated and incredibly unintuitive. Simple tasks require multiple unnecessary steps, pages freeze regularly, and reporting functionality is extremely limited unless you manually manipulate data outside the system. For a program that is supposed to support healthcare operations, it consistently slows them down.
The billing side is especially problematic. Claims management lacks transparency, payment posting workflows are clunky, and troubleshooting issues often feels impossible because error messaging is vague or nonexistent. Staff spend more time trying to work around the software than actually completing productive work.
Customer support has also been disappointing. Response times are slow, issues frequently go unresolved, and the answers provided often feel scripted rather than genuinely helpful. Critical problems impacting operations should not take days or weeks to address.
For the amount organizations invest in EHR systems, there should be a significantly higher standard for functionality, reliability, and support. Unfortunately, this platform has created more operational stress than efficiency for our team.
Reply from Tebra2026-05-18
Thank you for sharing your feedback. We are very sorry to hear about your experience. Your concerns are important to us, and we'd like to gather more details to better understand and address the issues you're facing. Please consider responding to our request for information so we can reach out to address your concerns directly.
If I could give a negative star review I would. This company was horrible to work with. The platform did not preform as we had been told. There were two versions and they did not communicate with each other. So our books were off. Insurance ERA's were not coming into the system as they were supposed to. Clients were getting reminders with inaccurate information. We tried to shut down the platform and they still were scheduling appointments in their system for our clients even after we stopped using them.
Overall it was not user friendly and created more problems for our office.
Reply from Tebra2026-05-26
Thank you for sharing your experience. As we mentioned in our response to several other reviews shared by another individual at your practice, we're truly sorry to hear about your experience and would greatly appreciate connecting with you to better understand what went wrong and work towards a resolution. We're committed to doing whatever we can to assist you, and ask that you please respond to our representative who has tried to reach you and your colleague a number of times without success.
Customer service is terrible. I have had multiple occasions with 1hr+ phone conversations and the issues never get resolved. The issues I call about are all billing related. They are not challenging issues either, I am just green in the billing world. I was told by the onboarding person that someone with no billing experience can manage this which is false. I have tried getting escalated to a manager without success numerous times as well. They have customer support agents that don't know what they are doing. They put you on hold for 10-15 minutes at a time while trying to figure out the problem. Once you are onboarded you are left in the dark with only a ticketing service to submit issues to which again, the agents are clueless. You don't have a personal email to anyone to ask for support. I have had tickets not responded to for over 10 days with me following up multiple times without a response. Then when I call and ask they say they are unable to respond to the ticket due to the incoming calls.
Reply from Tebra2026-05-18
We sincerely apologize for the frustrations you've experienced with our support team and the delays in resolving your billing issues. We completely understand how stressful it is to feel left in the dark, especially after being assured the process would be straightforward. We're glad you were recently able to connect with one of our customer care specialists, who is now working closely with you to ensure all of your open issues get the prompt attention they deserve. Please know that we are actively reviewing recent communication on your account for training opportunities and to inform improvements in customer service efficiency and support. Your feedback is vital in helping us improve our response times and equip our team to provide the consistent, expert support you expect and deserve.
Customer service was excellent. David was very patient and thorough and I an set to start accepting patients with the knowledge that there is reliable support available if needed.
Reply from Tebra2026-05-14
Thanks so much for sharing your great experience! We're thrilled to hear that David provided patient and thorough support and it's wonderful to know you feel confident and ready to start accepting patients. Wishing you great success with your practice!
We would like to commend the Tebra Support team for their outstanding assistance and professionalism. The team has been very helpful, responsive, and attentive to all of our requests and concerns.
We truly appreciate their prompt communication, patience, and dedication in ensuring that our issues are addressed efficiently. Their support has made a positive impact on our workflow and overall experience with Tebra.
Thank you to the entire Tebra Support team for your continued excellent service.
Reply from Tebra2026-05-14
Thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that the Tebra Support team has provided you with prompt, attentive, and professional service. It is incredibly rewarding to know that their dedication has positively impacted your workflow and overall experience with us. We will be sure to pass your kind words along to the entire team.
My Tebra representative was very knowledgeable and attentive. He helped me through the whole process.
Reply from Tebra2026-05-14
Thank you for the fantastic feedback! We're thrilled to hear that your Tebra representative was knowledgeable, attentive, and able to guide you smoothly through the process.
Step by step instructions were great! I had forgotten about the appointment, so she called me and was very understanding and accommodating.
Reply from Tebra2026-05-14
Thanks so much for sharing this great feedback! We're thrilled the step-by-step instructions were helpful and that we could work around your schedule. We understand how busy life can get and are glad our team member was there to support you.
scammer watchout the promise the world, than cant deliver and thry put a contact out that youve never signed
Reply from Tebra2026-05-12
Thank you for sharing your feedback with us. We are very sorry that our service did not meet your expectations. Rest assured that we take your concerns very seriously and after a through review, we were able to verify that your contract was digitally signed. We regret that our implementation team was unable to reach you after multiple attempts, as they would have been able to provide you with any additional guidance you needed to complete the necessary setup steps on your end.
Excellent guidance and direction on how Tebra works; the training sessions help us familiarize ourselves with the program.
Reply from Tebra2026-05-14
Thank you for the fantastic feedback! We're thrilled to hear that our training sessions provided the guidance you needed to get comfortable with Tebra.
The Team at Tebra have been great with the customer service. Super knowledgeable, easy to work with and on top of everything they have an amazing product. Highly recommend them.
Reply from Tebra2026-04-22
Thank you so much for sharing your wonderful experience! We are thrilled to hear that you found our team knowledgeable and easy to work with, and that you are enjoying the product. Your enthusiastic recommendation means the world to us.
Athena Healthcare, Inc.
Dialpad
HoneyBook
DrChrono
SimplePractice
Network Solutions
OpenArt 
Text Request