I rarely leave negative reviews
I rarely leave negative reviews, but this EHR system has been one of the most frustrating platforms I have ever worked with in healthcare administration. What should streamline workflows instead creates constant inefficiencies, billing delays, and unnecessary staff burden. The user interface is outdated and incredibly unintuitive. Simple tasks require multiple unnecessary steps, pages freeze regularly, and reporting functionality is extremely limited unless you manually manipulate data outside the system. For a program that is supposed to support healthcare operations, it consistently slows them down. The billing side is especially problematic. Claims management lacks transparency, payment posting workflows are clunky, and troubleshooting issues often feels impossible because error messaging is vague or nonexistent. Staff spend more time trying to work around the software than actually completing productive work. Customer support has also been disappointing. Response times are slow, issues frequently go unresolved, and the answers provided often feel scripted rather than genuinely helpful. Critical problems impacting operations should not take days or weeks to address. For the amount organizations invest in EHR systems, there should be a significantly higher standard for functionality, reliability, and support. Unfortunately, this platform has created more operational stress than efficiency for our team.