Tebra (tebra.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the dedicated onboarding specialists for being patient, highly knowledgeable, and extremely helpful during setup sessions. People also mention that the digital platform is intuitive, user-friendly, and makes managing daily practice workflows smooth and efficient. Reviewers consistently appreciate the personalized guidance that helps them navigate complex system features with complete confidence.
However, some people mentioned frustrations with customer service, noting extremely slow response times and difficulties getting timely resolutions for technical support tickets. A few consumers also noted that getting hold of someone for urgent assistance can occasionally be challenging.
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the sign on process is so laborious and i've been paying for months and have not seen one patient on Tebra.
Reply from Tebra2026-04-22
Thank you for taking the time to share your feedback. We're genuinely sorry that you were not able to get up and running as quickly as you had hoped. Please know that we offer the ability to pause your subscription to accommodate any delays you may experience, such as navigating the credentialing process. One of the managers on our onboarding team has reached out to discuss your options and ensure you get the assistance you need when you are ready.
My experience with TEBRA was straightforward, clear and concise. My Personal Assistant (Miss Chaves) was knowledgeable, patient, and even helpful outside business hours. My website was created in a timely manner and the EMR DEMO was done in an easy format that matches my business plan. Thank you Tebra.
Reply from Tebra2026-04-17
Thank you for the wonderful feedback on your experience with Tebra. We are thrilled that Miss Chaves provided you with such knowledgeable and patient support, and that your website and EMR demo were perfectly tailored to your business plan.
We have lost 2 billers in the last month due to how confusing and inaccurate the billing software is
Update… Tebra reached out to me only after reading my review on here. Their solution is to let us out of the billing portion of the contract but we must pay them $13,387.50 and we have to continue paying for the EMR side.
Reply from Tebra2026-04-22
We sincerely appreciate you taking the time to share this feedback. While we are very sorry that your concerns were not addressed sooner, we are glad that you have recently connected with a member of our customer care team to gather more feedback and understand why your billers had difficulty. We are committed to determining the root cause of any inaccuracies you discovered with the billing process to identify the best course of action to resolve them.
Thanks so much for the kind words! We are delighted to hear that Janyn was patient, professional, and kind. That is exactly the type of service we strive to provide.
Appreciate how quick my rep was in responding and very knowledgeable
Reply from Tebra2026-04-17
Thank you for sharing this! It is great to hear that our representative was able to provide you with such quick and knowledgeable support. We are incredibly grateful for your feedback!
Absolutely exceptional experience from start to finish highly recommended
Reply from Tebra2026-04-17
Thank you so much for sharing such wonderful feedback! We are absolutely delighted to hear that your experience with Tebra was exceptional from start to finish.
lab account not set up. Unable to call anyone. no 1800 number listed. Only tickets and the damn tickets do not go through.
Not happy at all with Tebra.
Will not be recommending this to anyone.
Reply from Tebra2026-04-18
Thank you for taking the time to share this feedback. While we're glad that your eLab connection request has now been approved, we deeply apologize for the delay as well as the frustration and inconvenience it caused you. Your feedback is very important to us, and we appreciate you bringing this issue to our attention.
My onboarding process was quite informative. Amy was patient and took time to answer all my questions. I look forward to our next meeting and learning more about Tebra.
Reply from Tebra2026-04-17
Thanks so much for sharing this great feedback! We are delighted to hear that Amy provided a patient and informative onboarding experience and took the time to answer all your questions about Tebra.
There’s a lack of support for providers who are just starting to learn Tebra. The onboarding manager was very impatient and preferred to refer to links and videos instead of explaining things.
Reply from Tebra2026-04-20
Thank you for sharing your experience. We’re truly sorry to hear that your onboarding didn’t feel as supportive as it should have. While our process does include a variety of resources like guides and videos to help customers learn at their own pace, our intent is never to make anyone feel rushed or left on their own, especially when they’re just getting started. We’ll be sharing this feedback and have a member of our onboarding team reach out to make sure you get the support you need.
Tebra’s onboarding experience was seamless and completed in under six weeks. I needed to quickly learn and implement the system, and thanks to Tebra’s intuitive platform design, I was able to get up to speed efficiently while also onboarding my assistant with ease.
A special thank you to Desiree Day, whose expertise, responsiveness, and consistent follow-up made the experience even more exceptional. She truly listened to what was important to me and my practice, offered thoughtful suggestions, and prioritized my requests—I greatly appreciate that level of support.
I look forward to continuing to maximize Tebra’s capabilities and exploring new features in the future.
Thank you.
Reply from Tebra2026-04-06
Thanks so much for taking the time to share your experience! We are delighted to hear that your onboarding was seamless and that our intuitive design helped you and your assistant get up to speed so quickly. It is wonderful to know that Desiree provided such attentive, personalized support for your practice, and we will be sure to pass along your kind words to her.
Great product but difficult and inefficient customer care
I would give Tebra five stars for the platform itself—the product is strong overall. That said, the practice management side is fairly clunky and could use improvement, so I would rate the product a 4 out of 5.
Where Tebra significantly falls short is customer service.
Over the past six months alone, I’ve spent approximately 30–50 hours working through both small and large issues with support. The process is highly redundant, time-consuming, and often lacks efficient resolution. There have also been instances where unauthorized changes were made to my account by customer care representatives, which then required additional time on my end to identify and fix. I’ve also had to correct multiple financial-related issues that originated on the support side.
Because of this, I would rate Tebra a 2 out of 5 overall.
If customer care were more efficient, reliable, and did not introduce additional errors, this would easily be a 4–5 star platform. The product has strong potential, but the support experience is currently a major limitation.
Reply from Tebra2026-04-14
Thank you for taking the time to share your detailed feedback. We are pleased that you recognize the strength of our platform, but we sincerely apologize for the frustrations you have experienced with customer care. Fast response times and efficient resolutions are always our goal, and we regret that we fell short in your case. While more complex issues can sometimes involve multiple teams and take additional time to fully resolve, we strive to minimize redundancy and keep customers fully informed. Regarding your concerns about unauthorized access, please know we maintain strict policies around customer data and account settings. Our representatives never make changes without explicit permission from an authorized administrator, and a thorough review of our audit logs did not reveal any changes to your account initiated by Tebra employees. Your insights are incredibly valuable, as they directly help us improve our processes and provide a better experience for our users.
price double monthly evan only once over 500 claim a month
we have been with tebra for several years, our plan is flat fee of $402, and a fee per claim if over 500 claim per month. out of blue, they now charge $812 per month, because we had one month over 500 claims 2 months ago, even we have much less claim each month now. never informed us of the change. they will not let us to access our claim history if we switching to other company.
Reply from Tebra2026-04-15
We appreciate you taking the time to share your feedback and sincerely apologize for the frustration caused by the fee changes. While our system correctly identified an adjustment based on your usage, we're glad that you were offered a solution that can better accommodate your claim volume fluctuations. If you decide to switch to another provider, we offer two options for maintaining access to your claims: you can either maintain your active service for standard access, or move to a Read-Only Access Plan, which allows for history retrieval without full-service fees. Thank you again for sharing your experience, as it helps us improve.
Maria Calderon, our onboarding guide, is an absolute credit to your organization. During the course of our weekly GoTo Meetings, she was patient and readily accessible. Most importantly, she was extremely knowledgeable about the product. Anything she didn’t know offhand, she followed up diligently and promptly with an answer that she clearly put effort into learning or obtaining. If you could clone Maria and staff your company with 1000 people just like her, you would become a Fortune 500 company overnight. At the very least, your customer experience ratings would skyrocket to #1 in the industry. Please recognize the treasure you have on your hands and reward her, otherwise I might be forced to hire her away myself!! Thank you
Reply from Tebra2026-04-06
Thank you so much for sharing such wonderful feedback about your onboarding experience. We are absolutely thrilled to hear how patient, knowledgeable, and dedicated Maria was during your weekly meetings. She truly is a treasure to our team, and we will make sure she gets the recognition she deserves for her hard work and excellent follow-up skills!
Everything went well except for a small detail which prevented me from getting full use of my Tebra platform, e.g., payments and billing.
Otherwise, I am pleased with my experience and the supports offered through Tebra
Reply from Tebra2026-04-06
We sincerely appreciate you sharing your thoughts with us. We are delighted that you are pleased with your overall experience and the support provided through Tebra. We have also made note of your feedback regarding the payments and billing features, as we are continuously working to improve our products and services.
Maria was great. She helped us with our issues and problems. She had the patience of Job.
Reply from Tebra2026-04-06
We are so grateful for your wonderful review! It's great to hear that Maria provided such patient and helpful support to resolve your issues, and we will be sure to pass your kind words along to her.
Desiree Day was such a fantastic onboarding specialist! She was kind, responsive, understanding, and knew the answers to all of my many questions. She really knows her stuff and made my Tebra experience much smoother!
Reply from Tebra2026-04-06
Thank you so much for your wonderful feedback! We're delighted to hear that Desiree provided you with such fantastic support and made your onboarding experience with Tebra so smooth. We will be sure to pass along your kind words to her.
AVOID at all costs. Im a solo LMT who started using this platform 14 months ago. Do yourself a favor and make sure you read that cancelation policy! I did not have a contract, so I had no idea when my subscription was up. If you don't cancel your subscription 60 days prior to the end of the term.. THEY AUTOMATICALLY FLIP YOU OVER TO A NEW SUBSCRIPTION. I got ZERO notice that the end was coming due, it just so happened that I had had enough and decided I need to switch my EMR. I missed the deadline by 1 month. They are telling me that im now locked in until 4/2027. If I want to cancel, it's $500/month or 6k for the next year to get out of it. The only other option is to continue to pay my monthly subscription fee. Which, I might add, they have increased 3 different times since I started with them. Without hint or warning. Im also being charged for services I cant use, like telehealth. To remove it costs me more than it does to keep it. But im still losing money either way. I've asked a couple different times to at least downgrade my package, but the requests literally get canceled or rerouted to my initial request to cancel. Kevin in customer service awful to deal with WHEN you can even get a response at all. Customer service in general is virtually non-existent.
If you are a small business, or any business actually. Avoid these scammers and their shady, predatory practices!
Reply from Tebra2026-04-20
Thank you for taking the time to share this detailed feedback with us, and we appreciate you bringing these issues to our attention. We sincerely apologize for the frustration around the subscription renewal process and your experience with our customer care team. We take your feedback seriously, and one of our representatives will reach out to you directly to address your concerns, explore available options, and work toward a mutually satisfactory resolution.
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