LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
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Is LiveAgent legit?
LiveAgent (liveagent.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-27.
I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate.
Reply from LiveAgent2022-07-27
Hello Amanda, thank you for your kind review. We appreciate it a lot and we are also happy to hear that you have been satisfied with our software :) Feel free to reach out to us 24/7 via chats on our website whenever you need anything :)
I have been using live agent for years, its simply the best software for managing emails across departments, the platform makes it easy to tracking emails across department's and with its clear interface ensures that our customer are responded to efficiently.
Reply from LiveAgent2022-07-26
Hi Justin! Thank you for your 5-star review :) We are happy to see that LiveAgent is helping you to manage your customer communications efficiently.
- LiveAgent Team
Live Agent! It is really a great tool for me to use…
It is really a great tool for me to use as a support feature for my company to address the needs of my client. A very easy to use support library with tons of features.
Reply from LiveAgent2022-07-26
Hi Moses,
Thank you very much for your kind feedback. We are glad that LiveAgent has been the right fit for you and that it has been beneficial for your company to provide excellent customer care. Keep up the amazing work!
after many years of use. the support service is terrible only good for ironic comments. my work daily routine the last months is just a nightmare spending hour just waiting to ladesk work properly. while all others website works very fast. the only help i got is to advice me change device or connection.
Reply from LiveAgent2022-06-20
Hi Mike,
Thank you for your feedback. We are sorry to hear that your experience with our support has not been good. After checking, I see that our support team got back to you today with the request for an MTR or ping report. These are essential when it comes to identifying connectivity issues and will allow us to investigate further. We appreciate your cooperation and thank you for your understanding.
Great ticketing software package at an affordable price
LiveAgent has all the features and functionalities that you would expect from a helpdesk software, plus also great customer support. It’s well-structured and e.g. all communication (tickets, chats, etc.) pertaining to one specific customer are all in one place.
Reply from LiveAgent2022-02-22
Hello Gabriela! Thank you for your review! We are glad that LiveAgent helps you to manage all your communications from one place as it should. Happy to have you with us!
- LiveAgent Team
My Total Wellness review of Live Agent (Excellent product)
Live Agent is simply the best product that we - a growing company that markets a fitness app with a MLM component - use on a regular basis. The pricing is fair, and the LA people get back to any of our CS inquiries VERY quick.
Features include easy-to-install live chat, ticketing, customer service issues (basic & complex), a very simple interface that even our more technologically-challenged executives such as myself can utilize.
Highly recommend it!
Reply from LiveAgent2022-02-11
Hello Johhny! :) Thank you for your awesome review! We are glad to see that installation was easy and that you are happy with LiveAgent! Remember, our 24/7 customer service is here for you in case you need help with anything!
- LiveAgent Team
We use the program in the company to service our clients. We design websites and there are quite a lot of questions and comments. LiveAgent helps us organize the work of technical support. We have fewer calls and reports in various communication channels - everything goes to one place. That's a great thing.
Started blocking our account suddenly. Reason given was you haven’t logged into your account for a few weeks. Most ridiculous thing I have ever heard of, really.
Reply from LiveAgent2021-11-25
Hi Saul,
Thank you for your feedback. We are sorry to hear that you haven't been satisfied with this experience. The account was suspended after a period of inactivity, but that does not mean you have lost your lifetime license. Could you please contact us at [email protected] so we can recreate your AppSumo account? We will also gladly assist you with any further questions or concerns regarding the inactivity period or the account in general. Thank you in advance!
We had a serious problem when Liveagent was sending multiple retires to non-existent email address. That happened in background and not seen by the users of the app. Such an activity is considered as spam by email providers, hence Google triggered an alert and suspended user account. We contacted Liveagent support to fix this issue, but didn't even get a reply, 3 days passed, but despite multiple reminders we still have no response from their Support.
Irony is that this platform is designed for customer support, but it's own support does not seem to be customer oriented.
I purchased their lifetime deal, for the future launch of my business. When I came to use the product they had cancelled my account. Lifetime clearly means something different to this company.
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We've been using LiveAgent for handling our collaborations with affiliates. It is by far the best option to make supporting much easier, especially if you're working with so many of them and they connect you frequently. I appreciate the team for their constant efforts to improve their software and also their brilliant helpful customer support. Kudos to you guys
Reply from LiveAgent2021-05-24
Hello Daisy, thanks a lot for your amazing feedback! We are happy to have you with us and to see that LiveAgent has been helping you to handle your affiliates collaborations! :) You know where to find us should you need anything!
Love the tool, just wish the chat for customer support was a bit better organised.
Reply from LiveAgent2021-03-31
Thanks a lot for your kind and honest feedback, Amber! Feel free to report any suggestions for improvements over the chat on our website! We'll be happy to pass your feedback to our developers! :)
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