Terrible Customer Service
I placed an order on 29/9/24 and somehow double clicked the BNPL so it didn't show. I used their online chat to ask if it could be put on and explained what happened. I was told because I had used a promotional discount I couldn't have BNPL (even though it gave me the option on checkout). I said cancel the order and they said to contact tomorrow as they couldn't do it today. I contacted on 30/9/24 got the same customer service person only to be told they couldn't cancel it!!! They then said they would stop it at the hub. At 12:26pm the tracking said "Stop and Return Customer Request. At 19.13pm It is at the National Sorting Hub. I have just had an email from EVRI saying they have my parcel. I have already placed an order with Freemans for the same items with a promotional code and also BNPL. These two companies offer the same items etc. and also Freemans parcels also have Look Again on them. So how can I have BNPL and promotional with one and be told it can't be done with the other. I will send the items back and closedown my account. Absolutely rubbish Customer Service.