Trying to get a refund is a nightmare
I phoned for a refund which they said they would sort but it never happened. 2 weeks later and loads of phone calls and still no refund
About Lookagain
Data updated- Website
- www.lookagain.co.uk
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 68 reviews
- Replies to negative
- 0% (0/57)
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About this business
Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.
Is Lookagain legit?
Lookagain (www.lookagain.co.uk) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and the smooth, easy experience of navigating the website. Many people also note that items are great value for money, look stylish, and arrive safely right on time. Shoppers often mention finding a wonderful choice of clothes and products that match their exact expectations perfectly. However, some reviewers were not happy with delivery delays, missing items, and problems caused by the external courier service. A few people also mentioned encountering unhelpful support operators and experiencing frustrating billing issues for goods not received. Some consumers additionally pointed out that dealing with faulty products can be challenging.
Auto-generated from all reviews of this business. For reference only.What people say
Very miss leading company they say you…
Very miss leading company they say you got £500 credit limit on your lookagain account and the say you got £500 on your gratten account then you place orders and then they declined them shut both your accounts down and wen your ask why they can’t answer why so for this I’ve left very bad feedback about this company please stay away from them.
great service from start to finish…
great service from start to finish thanks
The jacket was depicted as having a…
The jacket was depicted as having a silver zip. It arrived with a bright gold zip which looked awful, I returned the jacket and am awaiting a refund
An absolute shambles of a company and…
An absolute shambles of a company and customer service advisors are rude and unhelpful. Began a conversation without going through ‘security’ with me in order to validate myself.. so that’s a potential breach of data & GDPR.( They stated they knew who I was when I called mind) I could have been anyone and there they were about to disclose whatever to me! Then refused to give me their names for my notoriety.. paid my balance in full but payment is not reflecting on my account.. 3 days mind! A £500+ payment is not to be dismissed. Received a confirmation email thanking me for my payment on the day but for some reason these advisors couldn’t be bothered to track it.. or help solve it! AVOID AT ALL COSTS..I think it’s time to escalate this matter to the FOS
The top I bought was well made good…
The top I bought was well made good value and arrived very quick I would recommend it
Excellent customer service quick…
Excellent customer service quick delivery good prices
Quality sandals received
Quality sandals received - delighted with fit and as described. Delivery courier Evri always excellent so do not understand the negative reviews!
Hilarious
Hilarious Reject you for credit and then say but don't miss out on your item, use your credit or debit card to purchase. Yeah as if im going to give a company money that rejected me. That's just comical. Bought the item with a credit card Elsewhere!
Discount to be more clear
I don’t get alot if items if you do t order for a while they send you discount codes , so then put an order in to get the money off but there is always small print that they don’t make clear and the discount is not given , annoying
Both items are excellent
Both items are excellent, service, perfect and delivery second to none what more can you ask for!
Bought this coat as a gift for my…
Bought this coat as a gift for my sister. Delivery was prompt and informative. Coat is a really nice fit on her, she is very happy.
Took my order then days later decided…
Took my order then days later decided to tell me the item was out of stock! Useless
Excellent super fast delivery .quality…
Excellent super fast delivery .quality of goods is excellent
Fantastic company
Fantastic company Fast service Fast delivery Always great quality products Just overal greatness thankyou
Clinique Gift Set out of stock.
Frustrating that my main part of the Order placed ended up being out of stock (Clinique promotional Gift Set). I then contacted Lookagain via online chat and was told that the above complaint would be forwarded to two other people (from what I understood). the chat seemed to just end abruptly. To be fair, at least I didn't have to pay postage on the other item safely received (on the same order). Still disappointing to advertise sold old items though!
The wife was over the moon when she got…
The wife was over the moon when she got her item run up stairs to try it on and fits perfectly. ( running ) this is my title
Lovely cooker
Easy to order was deliverd in 5 days. Delivery men very polite and helpful. Just using it now. Looks way more expensive than it was.
Website doesn't load/work properly
Website doesn't load/work properly and the links to certain pages fail to load whether i'm using a laptop, mobile or ipad. Tried several times to try contact their support page but it doesn't load either. I have googled certain items and tried to click links from google directly but they also do not work.
Easy to order and quick delivery very…
Easy to order and quick delivery very pleased with my jumpers x
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