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Events & Entertainment

Drawmade

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101 reviews

4.3101 reviews
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About Drawmade

Data updated
Website
drawmade.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
8% (1/13)
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drawmade.com

Is Drawmade legit?

Drawmade (drawmade.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers had a great experience with this company. Consumers frequently point out that the online platform is extremely easy to browse, featuring a wide selection of wonderful and unique items to choose from. Buyers really appreciate the simple ordering steps and the ability to easily create special personalized gifts for all their loved ones. Though some customers enjoyed the site, a small group of people were dissatisfied with the ordering experience because they could not preview their customized designs before purchasing. Additionally, several reviewers experienced unexpected shipping delays or received items of poor quality that completely failed to match their original expectations.

Auto-generated from all reviews of this business. For reference only.

What people say

Thomas StoddardUnited States · 1 review · Experienced 2026-06-08 ·

Months long shipping.

I ordered something in April for mother's Day. Mother's day approached and i messaged them they said it was delayed. I Message them again later asking for how long it would be to see if I should cancel and they don't respond to my messages at that point. In June it shipped, I was trying to cancel but they magically start responding once it's shipped. Poor communication only when it's convenient to them. There's no phone I can find and the chat function doesn't work. I guess I'll see if it actually gets here.

Reply from Drawmade2026-07-31

We are truly sorry to hear you have had such a frustrating experience with your order, and we fully understand your disappointment regarding our delayed replies and prolonged waiting time. We sincerely apologize for all the inconvenience caused to you. We would like to kindly explain that all our items are custom-made products specially crafted according to customers’ requirements. Once production commences, our craftsmen begin making your personalized item right away. Due to its unique customized nature, we are unable to cancel the order after production has started. We notice your parcel has been shipped in June. We hope the package can reach you safely soon. If you encounter any issues after receiving the goods, please feel free to contact us anytime, and we will actively assist you to resolve the matter. We will improve our customer communication service to avoid similar unpleasant situations in the future.

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