AVOID AT ALL COST AND BOOK WITH ANOTHER…
AVOID AT ALL COST AND BOOK WITH ANOTHER TRAVEL AGENT. Lion Air have cancelled my flight. Requested a refund via Airpaz website. First refund will take between 26 to 86 days. Secondly, the refund will be processed via a voucher. I have spoken to two agents who first said Airpaz only issue vouchers. When I challenged this because not anywhere on their terms and conditions does it say if the airline cancels the refund is issued in vouchers, both changed their story and then said accept the vouchers and then try to get this converted back to your original payment method later with their relevant department. When I asked who that would be they could not tell me. Obviously the agents are trained to say this because once you submit a refund you then have to approve the refund. Once you click the accept button a pop up appears stating that you agree to accepting a refund via vouchers. So why are the agents telling me to approve the refund request and then saying to convert the vouchers back to your original payment method. Totally scam. Also guess what both agents ended my live chat when I asked what their complaint process is. If an airline cancels a flight why should you receive a voucher back in return. STAY AWAY FROM THESE THIEVING CROOKS. I will have to do a chargeback via my credit card. I have taken all the screenshots from our chats as proof what what discussed.