Professional, safe and efficient
I had a problem with a deposit from a wallet of mine. It took many emails and several days to solve the problems but it was solved and with professionalism. What I would underline: - Big focus on security and risk management in their approach, which resulted in a longer time to solve things but that I personally appreciate a lot, give confidence for my money with them and transactions - All steps and actions to take were illustrated with links and videos, very pedagogical - I dealt with three different representatives for the same problem/thread and each time someone was "new" he had read all the previous messages and I didn't have to repeat myself and there was no imprecisions