NewFrog is Great Until There is a Problem Like Faulty or Damaged Product
I bought over $1000 of product from NewFrog on-line paying via PayPal since July of 2013. Most of the items arrived, slowly, but with no problems, except for the watches. A couple of the watches are excellent and I have been wearing one for the last month with no problem. With some of my orders, every imaginable problem has been encountered with very poor responses from Mr. Chiang, purportedly the president or CEO of NewFrog. Watches have arrived with smashed crystals, loose parts, crowns that fall out, and a watch display/storage case was received with scratches on the "glass". Responses to my complaints have met with Smiley responses but no real fixes. They have made many offers of replacements if I send more money first. There has been one lost shipment with promises to re-ship and nothing received. Here are ten reasons not to buy, mostly watches, from these guys: 1) Poor quality control on some models. 2) Promises to make good are false promises. 3) Packaging of air mail shipments is flimsy and causes the products (watches) inside to damage each other. 4) They ask you to send more money before a replacement will be sent. 5) They offer refunds if you send the products back at a postage cost of more than the purchase price of the item itself. 6) Some of the instructions accompanying the products are written in such poor English it is reminiscent of "Goods Made in Occupied Japan" after the Second World War. I have problems with a WatchCam and a Pen Recorder which are impossible to diagnose. 7) They offer to pay for local repairs except the cost of repair could be 5 to 10 times the original cost of the faulty product. 8) They offer to send replacement parts except their own supplier does not even have the parts. 9) Orders supposedly shipped are never received, even after repeated promises to do so. 10) I feel as if I shook hands with these guys and they kept three of my fingers! Perhaps you should wait ten or so years to see if they wake up like the Japanese did and figure out that customers have rights, which if you don't honour them, they will come up and bite you from behind. Feel free to contact me if you want to share your problems with NewFrog. Better still, post your review here as I did. Kudos to you TrustPilot!