Compete disaster - constantly missing items
Our experience trying three boxes from Marley Spoon has been a disaster. First box we were missing a few minor items from three recipes (parsley, turkey broth and feta). It was a bit of a hassle but we replaced those items and moved on. Last week, our box arrived two days late and 62% of the items were missing, including three of the proteins. We literally couldn't make a single meal. We called the call center twice and received an automated message saying they were "busy and to email instead. Goodbye." I sent two emails to customer service and another to their Chief Customer Officer, and all went unanswered. (They provide her email when you cancel.) Our next box locked on Thursday and since we still hadn't received the current weeks box that was due Tuesday, I called and requested to cancel the next week's box. Of course, because no one replied to me, it arrived anyway and five items were missing from this box, too. Save your time and money and look elsewhere. Update: Marley Spoon replies to this review in less than 24 hours yet my request for refund goes unanswered for over a week. Refund my $200 and provide basic customer service, wait....just reply to your customers, and you won't have to manage replying to these complaints.