We are Martha Stewart & Marley SpoonWe love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking.Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home.Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop.Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!
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Is Martha Stewart & Marley Spoon legit?
Martha Stewart & Marley Spoon (marleyspoon.com) has a 3.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 27% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide selection of delicious and creative recipes that make weekly meal planning extremely convenient for busy households. Many people state that the provided items taste remarkably fresh and consistently deliver wonderful flavors for home-cooked dinners.
However, some customers also noted frustrating issues with missing ingredients, broken containers, and messy packages. Reviewers frequently shared annoying delivery delays, tracking problems, and occasional instances of spoiled produce arriving in their boxes. Several buyers mentioned that customer support responses offering small future credits felt inadequate to resolve these repeated mistakes.
Auto-generated from all reviews of this business. For reference only.
They don't ship many ingredients that are supposed to come with the kits. They ship rotten ingredients. They're constantly late with shipments. Their customer service - if you can call it that - is the WORST.
Here's a list of the ingredients they didn't ship for the last box I'll EVER buy from them (and they charged FULL PRICE for the kit):
Flounder filets
Yellow onion
Bell pepper
Jalapeno
Garlic
Cilantro
Coconut milk
Hondashi
Fingerling potatoes
Roasted almonds
Broccolini
Yukon gold potatoes
Shallot
Mushrooms
Bacon
Truffle dust
Lemon
Grits
Cheddar jack cheese
Roasted red peppers
THE WORST! AVOID THESE CRIMINALS!!!
UPDATE 8/28/26 - Please don't be fooled by the oh-so bogus response to my review you see from Marley Spoon here. I've emailed them over and over and over, tried to call them over and over and over, to absolutely no avail. Unfortunately for those clowns, I've kept every email and can substantiate all my accusations. They are, in addition to being con artists, consummate liars. AVOID AVOID AVOID MARLEY SPOON.
Reply from Martha Stewart & Marley Spoon2026-08-28
Hello Scott, thank you for sharing your feedback. I am very sorry to hear that our service did not live up to your expectations, especially regarding the missing ingredients and delivery delays. We set high standards for ourselves, and it is truly disappointing to learn that we fell so far short of them in this instance. If you have not done so already, please reach out to us directly so we can address this for you. You can contact our Customer Care team via email at [email protected], over the phone, or through the chat function on our website. We would be more than happy to look into your account and properly assist you with this issue. All the best!
BEWARE!!! This is a scam and will not deliver any food or unsafe inedible food. They give credits for next week. It’s been 4 weeks of payments and no food!!! They need to face criminal charges for economic harm to families
Marley Spoon has become a fraud franchise under the new management. This will be the 4th week that my order will not be delivered on the date that Marley Spoon gave me. It’s not even the date that I chose and they still can’t deliver. 4 weeks in a row that they have taken payment, delivery has not even arrived for 2 weeks already. So the money is removed from your account and now you have to figure out buying meals and groceries from your weekly budget because no food is delivered. Absolutely no respect or care for you as a customer or even common human decency about hardships and budgets of customers. They have turned off ALL PHONE AND CHAT ABILITY FOR THE LAST 4 WEEKS. ALL YOU GET IS AN ABSOLUTE PRE-WRITTEN AI GENERATED EMAIL OR REPLY. WHERE IS CUSTOMER SERVICE? Who is actually managing and making decisions? This is a 4 alarm dumpster fire of epic magnitude. That is the kindest description of Marley Spoon and more than they deserve with 1 star. I can’t do -5 stars but that... Read more
If I could give it a negative star review I would! My order was supposedly to arrive today 8/25/26 and I looked up the tracking number and said it still haven’t even left their facility yet!!!! That’s soooo bad!!! I immediately cancelled my subscription, I don’t need any more headaches…
Reply from Martha Stewart & Marley Spoon2026-08-25
We’re very sorry your August 25th delivery was delayed and that the tracking information caused additional frustration. We’re currently working through ongoing fulfillment issues that have unfortunately affected deliveries. We understand your decision to cancel and sincerely apologize for the experience. Please DM us on Facebook so we can review your account and concerns.
This company has became a joke. My boxes are supposed to be delivered on Wednesdays, Tuesday I get an email saying it's coming Thursday. Received the box, one recipe was missing three ingredients. I contacted customer service, was offered a $12 credit first. I told them I wanted a refund, not a credit, because I had cancelled my subscription. Received an email back, explaining two of the three ingredients were left out do to a "supplier issue", not even acknowledging the third ingredient. This person offered me a $9 credit. Again I replied, told them I didn't want a credit but a refund. Received an email this morning offering me a $5 credit to be used toward a future box. What a joke. Two of six meals not usable unless I go buy missing ingredients and they want to give me $5. I guess my next step is to dispute the charge. It doesn't look like a refund will be coming from Marley Spoon.
Reply from Martha Stewart & Marley Spoon2026-08-22
Hi Alan, thanks for your feedback. We're so sorry for the experience with your order and our customer service. Rest assured that your feedback has been shared internally. If you still have not received the refund, please reach out to our customer care team. All the best.
I was a raving fan of Marley Spoon for more than five years, essentially since the company was getting started, and I’ve watched it grow tremendously over that time. Unfortunately, I’ve also watched the quality of its operations and customer service decline to the point where I finally cancelled my subscription.
Over the years, I have experienced just about every issue you could imagine from a meal-kit delivery service: wrong recipes, missing ingredients, spoiled or moldy food, delivery delays, incorrect items, billing issues, overcharging, and promised credits that were never actually applied. I kept giving Marley Spoon the benefit of the doubt because I genuinely loved the service and wanted to remain a customer. I kept telling myself things would improve. Instead, they progressively got worse.
The final straw for my family was receiving an entire box of meals that we did not order. Not one incorrect meal, the entire shipment was wrong!! Making matters worse is how extraordinarily difficult it has become to get meaningful customer service and in contact with a human representative. Trying to reach someone by phone often means dealing with automated/AI systems that send you through a loop without actually resolving the problem. Email support hasn’t been much better; in my experience, responses can take days or even until the following week. When you’re dealing with spoiled food, an incorrect delivery, or a billing problem, waiting that long for assistance is simply unacceptable.
I’m also extremely concerned about the billing discrepancies I discovered. After reviewing my credit card statements from approximately the past year and comparing them with the charges amounts displayed in the Marley Spoon app/account, I found multiple instances where the amount charged to my credit card did not appear to match what was shown by Marley Spoon. There were also occasions when I reported spoiled or moldy ingredients and was told I would receive an account credit, only to later discover that the expected credit had not been applied.
For a subscription service that charges customers, there needs to be absolute transparency and accuracy when it comes to billing. What makes this especially disappointing is that I wasn’t a customer for a few weeks or a few months. I stayed with Marley Spoon for more than five years. I remained loyal through countless mistakes because, when everything went right, I genuinely enjoyed the meals. But eventually loyalty has to go both ways.
I have now cancelled my subscription and moved to a competing meal-kit service, and so far the difference in reliability and customer service has been significant, like day and night.
Marley Spoon has a good concept and some genuinely great recipes, but the complete operational failure problems, lack of accessible customer support, repeated fulfillment issues, and my concerns regarding billing ultimately made the service impossible for me to continue using.
After five years of being one of their biggest fans, Marley Spoon has permanently lost my business. And frankly, if I were Martha, I would be embarrassed to have my name associated with the customer experience this company is currently providing.
Reply from Martha Stewart & Marley Spoon2026-08-22
We’re truly sorry to hear about your experience, especially after more than five years with us. Recent fulfillment changes have unfortunately caused disruptions that are far below our standards, and we’re working hard to get things back to normal. We’d appreciate the chance to review your concerns and make things right. Please send us a DM on Facebook so we can assist you directly.
Our experience trying three boxes from Marley Spoon has been a disaster. First box we were missing a few minor items from three recipes (parsley, turkey broth and feta). It was a bit of a hassle but we replaced those items and moved on. Last week, our box arrived two days late and 62% of the items were missing, including three of the proteins. We literally couldn't make a single meal. We called the call center twice and received an automated message saying they were "busy and to email instead. Goodbye." I sent two emails to customer service and another to their Chief Customer Officer, and all went unanswered. (They provide her email when you cancel.)
Our next box locked on Thursday and since we still hadn't received the current weeks box that was due Tuesday, I called and requested to cancel the next week's box. Of course, because no one replied to me, it arrived anyway and five items were missing from this box, too.
Save your time and money and look elsewhere.
Update: Marley Spoon replies to this review in less than 24 hours yet my request for refund goes unanswered for over a week. Refund my $200 and provide basic customer service, wait....just reply to your customers, and you won't have to manage replying to these complaints.
Reply from Martha Stewart & Marley Spoon2026-08-22
We’re sorry for the repeated issues with your orders and the difficulty reaching our team. We’d like to help resolve this. Please send us a DM on Facebook with the email address associated with your account so we can review your orders and refund request. Our team is working through a high volume of contacts, and Facebook is currently the quickest way to reach us.
Marley Spoon rapidly went downhill in Summer 2026 - Cancelling as soon I can get a hold of a real person!
Started my Marley Spoon subscription in January 2026 and initially it was great. Good recipes, good ingredients, on time delivery, and complete orders.
Occasionally there would be a missed ingredient here or there, but the online refund request process was easy.
Marley Spoon started going downhill in June or July 2026. Boxes arrived with burst ice packs, leaking protein (raw chicken juice all over everything... yuck!!) and more missing ingredients. Twice now my box has arrived late (2 days late this week!) with melted ice packs and the ingredients above 40°F (food safe temp).
Today's delivery is the last straw. The box arrived 2 days late with warm ingredients. Twenty, yes TWENTY ingredients were missing, including 3 of the main proteins, all of the cheese, ravioli, buns, and numerous other ingredients. SO FRUSTRATING. When I called customer service to ask for a full refund on this box, the automated message says they are experiencing higher than usual call volume (no surprise with boxes packed like this) and then HUNG UP ON ME.
As soon as I can get a hold of a real person I'm asking for a full refund of this box and next week's box, and then cancelling my subscription. So sad that a meal delivery company with such great options went downhill so quickly.
Now I have to scramble to find something to make for dinner for the 3rd night in a row since I had been expecting my box 2 nights ago...
Reply from Martha Stewart & Marley Spoon2026-08-15
Hi Annie, thanks for reaching out. We're sorry for the experience that you've had with our service, it's not what we strive to provide. If you have not done so already, please send us an email or reach out through Facebook chat and we will assist you as soon as possible. We look forward to hearing from you. All the best!
If I could give a negative I would. My first delivery I was missing 6 out of the 7 meals. I've tried contacting customer service by email, chat, and phone with no success. Don't waste your money! They are not as expensive as some other meal plans but I guess you get what you paid for. Total waste of my time and money.
Reply from Martha Stewart & Marley Spoon2026-08-15
Hi Yvonne, thanks for your feedback and rating. We're sorry for the experience that you've had with your order, especially as your 1st one. We are a bit behind on our responses to emails, but rest assured that we are working to get back to you as quickly as possible. Rest assured that we will get back to you soon. All the best.
Late delivery, many missing items, poor customer service
Late delivery and missing major ingredients.
I have been a loyal customer of Marley Spoon for several years. For the most part, the ingredients and recipes have been wonderful. Lately, however, the service has been terrible. I received my latest order two days late and it was missing over 70% of the ingredients. I was given no warning about this so had to quickly make other meal plans. When I communicated this to Marley Spoon, they offered me $15 credit towards my next order. Considering my order was valued at $88, this was not nearly enough compensation. Subsequent requests to correct this have gone unanswered.
it's too bad because the food is actually great. Pretty good quality but my shipments were messed up many times and I have reached out several times to see if they could make it right and I have never had a reply. You can't reach a person. If you call the number it tells you to send an email which I have done multiple times. I have paid for boxes that are missing 80%. It has come on the wrong days and at least half the time they don't include the recipe cards. It has not been helpful for meal planning in that sense
There were always items missing . Even though they said they were sending a replacement for the missing items I never received the replacement .
Reply from Martha Stewart & Marley Spoon2026-08-08
Hi Louise, thanks for your feedback. We're sorry to hear that the service wasn't up to standard. Of course, this is not the experience we work tirelessly to provide. Please provide your comments to our Customer Care team at [email protected], via chat, by phone, or on Facebook to get further assistance. Thank you in advance!
Most of the ingredients for recipe were missing, the meat was there at least, but now I have to go out and buy what is missing, whole point is so I didn't have to do this, but the order was 2 days late on delivery. Very disappointed, wanted to like them but I can't going back to my previous meal provider
Reply from Martha Stewart & Marley Spoon2026-08-08
Hi B Howland, thanks for your feedback. We're sorry to hear that the service wasn't up to standard. Of course, this is not the experience we work tirelessly to provide. Please provide your comments to our Customer Care team at [email protected]. Thank you in advance!
We gave Marley Spoon a try but after several months we have found that the service is unreliable. There were often items missing from our order. Very often the order was poorly packed and the chicken package was constantly leaking all over the rest of the contents. The last straw was when we received an email the day before delivery stating that all of the protein and many other ingredients were not shipped. We received a box with a few vegetables and other ingredients. What do I do with that? Anyway, I cannot recommend this service.
Reply from Martha Stewart & Marley Spoon2026-08-01
We're very sorry to hear about your experience. We are in the process of moving to a new operational partner over the next two weeks, which has caused some unexpected issues. We know this isn't the experience we aim to provide, and we're working with the appropriate teams to improve.
Been with them for 3 weeks (3 meals, 2 servings each week). Not a single delivery was complete. Had tacos, missing some tortilla shells. Lamb burgers had one bun. This week, all three recipes missing significant ingredients. Couldn't cook a single recipe. All they do is say Sorry, here's $5 of your next two serving, three meal order. A joke. I'd prefer the near rotten produce from green chef... at least everything was (usually) included
Reply from Martha Stewart & Marley Spoon2026-07-31
Hi Damon, thanks for sharing your feedback. We are sorry to learn that you have had a poor experience with us. That is definitely not what we expect for you, nor how we usually perform, so, if there's anything that you have not yet reported or any allocated compensation for the affected item, that you deem incorrect, feel free to get in touch with our lovely customer care team, and we'll be sure to review the matter for you. We thank you in advance and, once again, apologize for all that happened. Kind regards.
One of the ingredients arrived wilted, which was disappointing. I’ve noticed that some portions seem smaller than they used to be, lacking a bit of value for the price. The variety is good, but consistency seems to be a problem lately. Shipping delays have also been frustrating.
Reply from Martha Stewart & Marley Spoon2026-07-27
Hi Linda, thanks for your feedback. I am sorry to learn that you were not satisfied with our service. If there's anything we can do to help, please feel free to contact our customer service team at [email protected], or through our live channels, either via chat (available in the bottom right corner of your screen at marleyspoon.com (http://marleyspoon.com/)), or via phone (866-228-4513). All the best.
Cancelled my subscription!
I was a loyal customer to hello fresh and wanted something new, I overall liked the meals but every box was missing at least 1 ingredient or more. The way the items come in the package is a mess. My last two boxes everything was thawed and the ice packs got on everything. If we did not have missing ingredients and a mess for packaging I would continue because I do like the recipes.
Reply from Martha Stewart & Marley Spoon2026-07-23
Hi Allie & Jon, thank you for taking the time to share your feedback. We're sorry to hear that your experience with Marley Spoon didn't meet your expectations. We understand how disappointing it is to receive boxes with missing ingredients and packaging issues, especially when you were otherwise enjoying the recipes. That's certainly not the experience we aim to provide. We appreciate your honest feedback, as it helps us identify areas where we can do better. We're sorry to see you go and hope that, should you decide to give Marley Spoon another try in the future, we'll have the opportunity to provide you with a much better experience. Kind regards.
Reply from Martha Stewart & Marley Spoon2026-07-20
Hi Beth, thank you for taking the time to share your feedback. We're very sorry to hear about your experience, as it's not the standard of quality and service we aim to provide. If you haven't already, please get in touch with our Customer Care team by emailing [email protected], sending us a chat or calling us on 02 6145 2910. We'd appreciate the opportunity to make this right and ensure your feedback is shared with the appropriate team so we can address what happened. We look forward to hearing from you and assisting further. All the best!
The first order had many meals that did not come at all from my prepared list. EVERY ORDER came in soggy, warm boxes, thawed food, and even broken seals with food rolling around in the bottom. NEVER did they offer compensation in any way. When I canceled they still charged my account and sent me the wrong menu. TERRIBLE!
Reply from Martha Stewart & Marley Spoon2026-07-12
Hi Suzanne, thanks for your feedback. We're sorry to hear about your experience with our service. This does not meet our standards at all. Please reach out to our Customer Care team via chat, email, phone, or Facebook Messenger to get further assistance. All the best!
A scam. My money was taken even though I did not place an order. Despite attempting to contact Marley Spoon every day as soon as I saw the money was taken, I received a delivery of food I did not order & cannot eat.
Paypal are investigating. My concern is money will be taken again next week.
No cooling off period or ability to cancel.
Reply from Martha Stewart & Marley Spoon2026-07-05
Hi Leonie! Thanks for reaching out. By no means is it our mission to send out an unwanted box or to mislead our potential and existing customers. You can always keep up to date with our current and upcoming meals at www.marleyspoon.com/menu without signing up or providing any form of payment information. We only ask for the payment information if the customer decides to subscribe and clicks on "Start cooking now" or "Choose your meal kit". If assistance is still required, you can reach out to our customer care team at [email protected] (mailto:[email protected]) or via our live chat. All the best!
A disaster. The box was damaged. Missing items and wrong items sent. Don't waste your money!!
Reply from Martha Stewart & Marley Spoon2026-06-30
Hi Kerri, thanks for your feedback. We're so sorry to hear about this. This is not the experience that we are constantly striving to provide for our customers. If you haven't already, please reach out to our friendly customer care team via email at [email protected], chat, Facebook message, or give us a call at 866-228-4513. We are always available to make things right, and also to ensure that the proper steps are taken to correct such incidents. We look forward to hearing from you. All our best.
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