Home Chef (homechef.com) has a 1.6 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews. Last updated 2026-08-10.
What people say
K
Kris M美国 · 6 reviews · Experienced 2026-08-01 ·
★★★★★
The delivery service is very inconsistent
Sometimes your order arrives within the window, but mostly it arrives several hours outside of the window or not at all. Customer service is poor. When it's 10 pm and your delivery has not arrived, your options are a chatbot. It's very difficult to get a refund or cancel the subscription if you get in touch with a human. The food options are ok. The meals are high in sodium and fat. There's too much plastic packaging overall. I would not recommend this meal plan.
K
Kit美国 · 1 review · Experienced 2026-08-04 ·
★★★★★
Terrible Cancellation/Account Deletion Policies
They make it as difficult and confusing as possible to cancel on time just to make sure you get charged for a delivery you don't want. Even trying to delete your account, they refuse to do so until your most recent box is delivered, and only a single email from them ever mentions who to contact (you have to directly call their customer service line, you CAN'T cancel online) to not get charged. Not everyone can eat a $50-80 extra charge.
C
C. D.美国 · 14 reviews · Experienced 2026-08-02 ·
★★★★★
I signed up for an account upload my…
I signed up for an account upload my credit card never placed an order was just browsing over the items they offered. Next thing I know I got a email from a document company saying that I was going to be receiving a package, I called and the “ document company stated that they couldn’t give me any information I had to contact the company that’s sending the item . I then get a email from HOME CHEF that my food will be delivered on Sunday. When I get home from work there’s a large box on my front porch from home chef all kind of meal kits, from frozen chicken, to ground beef, steak and produce that need to cooked. So, what this company did was picked some food for me and went into my bank account to took out money for something I never order. When I call the company I first got this agent name Dana, who when I ask to speak to a supervisor told me that he had no way to get in touch with a supervisor that was something he had no access to. That I could call back a speak with another agent and maybe that agent to get a supervisor for me to speak with. I had to contact my financial institution and file a fraud claim against the company to help me get my money back. Oh by the way another agent name Paige, told me that Dana, gave me a 50% discount on the order but, it’s not money back it’s a credit where I could use on future orders. NOT!!!!!!
Be careful creating an account with this company but they will go into your bank account take money and send you food that think you should have. I’m filing a complaint with there Corporate Office.
LEFT HELLO FRESH AND CAME BACK TO HOME CHEF.
My experience with HELLO FRESH
My first box arrived.NEVER AGAIN
1. Ice packs were 1/2 melted
2. Food was 1/2 thawed
3. Missing salad
4. Missing chicken
5. Received 3 recipe cards for meals I didnt order.
6 Didn't receive 3 recipe cards for what I did order
7. Chicken was thin and tasteless.
8. The rest of the meals were very bland.
HOME CHEF
There chicken looks like chicken not a hockey puck.
Food is always flavorful
Food is never 1/2 thawed. I live in Arizona
Yes, there have been mix ups but NOTHING LIKE HELL FRESH
You have to input a payment method to view the meals, but it promises if you cancel before a specific time, you won't be charged.
There is no option to cancel.
You can only pause.
Then when you pause, it lets you know that it's only pausing after the first delivery.
The meals looked so disappointing, that wasn't even worth it.
No breakfast or lunch options. You get what you get.
$4.99 meals was the promo. 11.98 was the cheapest.
Thumbs down
J
Jennifer M.美国 · 1 review · Experienced 2026-07-26 ·
★★★★★
Expensive, spoiled meat and moldy vegetables. Full refund.
Food received late with spoiled meat and seafood, and vegetables were moldy. Customer service provided a full refund with no objections, though getting a response was somewhat difficult. It’s also way more expensive per serving than typical home cooked meals. Will not order again.
They make you subscribe before you can see the meals. I did this, but they did not offer me all vegetarian meals like I asked for.
They automatically sent the order through and I was unable to cancel the order even 5 minutes after I subscribed.
When I finnaly paused the subscription (which they say is effectively cancelling it), it looked like it was paused, but evidently it wasn't really.
I was told by their system that changes to the order could be made until today (July 24), but I was unable to do this.
Horrible customer service.
C
Courtney M美国 · 1 review · Experienced 2026-07-23 ·
★★★★★
This was the biggest waste of money I…
This was the biggest waste of money I ever spent. I only received 3 boxes (2 meals each) and every single recipe came with a rotten item. They were opened/made well within the use-by timeline. In fact, I opened one the day of delivery and they were already rotten and completely unusable. I have used other meal services before and have enjoyed them and will go back to them. I took images of multiple items and sent them to customer service and they offered me $10. I could not cancel my membership fast enough.
M
M Dawson美国 · 13 reviews · Experienced 2026-07-20 ·
★★★★★
To much Sodium ....auto sending a scam
As i did try these meals once i thought i would take a second look , at no time did i order more , I was reading the contents and the meals are laced with Sodium , so i reached out to there customer service , Leslie told me they do not have low salt meals so at that point it was over but no no , i get an email from paypal my account had been charged wtf , so again i emailed LESLIE , SO BECAUSE I HAD LOGED ON , THEY AUTOMATICALLY STARTED SENDING AN ORDER I HAD NEVER CONFIRMED OR CHECKED OUT. watch these people are very dishonest , I did end up getting a refund but what a waste of my time
If I could give this company zero stars, I absolutely would.
This has been one of the worst experiences I have ever had with any company. Home Chef charged my card after making it nearly impossible to cancel or modify my order. I attempted multiple times to stop this shipment and was met with nothing but frustration and roadblocks.
Then, to make matters worse, they completely ignored my delivery instructions. My package was left outside overnight in over 100-degree Texas heat instead of being delivered to the designated location for large packages. By the time I found it, the meat had turned gray and was completely unusable.
So not only did they take my money for food I repeatedly tried not to receive, they delivered it in a way that made it unsafe to eat.
I feel completely ripped off. This company showed no regard for my requests, no regard for proper food handling, and no respect for its customers.
Save yourself the aggravation and order from a company that actually listens to its customers and stands behind its service. I will never do business with Home Chef again.
The flavors of Home Chef meals are usually great, but my last order was a letdown. The vegetables arrived soggy and unappetizing, which made it hard to enjoy the dishes. I was particularly frustrated when I found the diced tomatoes were mushy and brown. It’s hard to get excited about cooking when the ingredients don’t look fresh. Plus, my recipe card was missing, so I had to scramble to find it online. While the customer service was helpful, I can't ignore the quality issues that ruined my experience.
J
Jim Turpin美国 · 1 review · Experienced 2026-07-13 ·
★★★★★
Home Chef customer service is Horrible!!!
We went online and was looking at ordering meals, looking at the pricing of meals looking at what type of meals they had. And we decided to order six meals with their introductory pricing, which would make our Bill $37 and some change instead we were charged $312 and received meals that some of which were over $15 a piece. When we called the company, they said there was nothing they could do about that. It was our fault. We never pushed a button to order or anything else at all, but they claim that when you just get on there and look at that point you are ordering. When we call customer service. They ran us a credit for 50% meaning we have to order more from them to even get that amount back. When we called back and requested that they would give us a refund back to our card. They said no, when we asked to speak to a manager the person on the phone said she has people above her, but we cannot speak to them.
I would never in 1 million years use this company ever again or recommend them or their parent companies. They don’t even deserve the one star review
Home Chef is absolutely terrible. This company requires you to “pause” your account so you don’t receive meals. If you wish to cancel your subscription, it is nearly impossible. Then Home Chef will randomly reactivate your subscription and send you meals and charge your credit card with no chance to cancel your meals or charges.
k
ken laga美国 · 3 reviews · Experienced 2026-07-02 ·
★★★★★
if you like GETTING MAD AND UPSET THEN…
if you like GETTING MAD AND UPSET THEN USE THESE GUYS
OTHERWISE DO YOURSELF A HUGE FAVOR AND DO NOT REPEAT DO NOT DEAL WITH THIS COMPANY
>>>READ ALL THE NEG. REVIEWS<<<<<
THEY DID A GREAT JOB CHEATING THIS SENIOR!!!!!!!!!!!!!!
L
Larissa美国 · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Refused to refund despite saying orders can be cancelled
They bait and switched me. I selected microwave meals in the beginning, completed checkout, and then only after found out the microwave meals is a different menu that is double the price. I cancelled immediately but still was charged and received delivery. They refused to provide refund because according to them I should have called because the first order ships automatically. This is not stated anywhere in the website.
D
Daniel美国 · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Deception Cancellation
Like many of you, I also experienced this today. I created a Home Chef account, reviewed the menu, and paused/deactivated the subscription only 13 minutes after signing up because I did not find meals I wanted.
The confirmation email stated that I would be charged unless I skipped or paused my account, so I reasonably believed the order had been stopped. Home Chef later claimed that pausing the subscription did not cancel the first order and that I was required to contact customer support separately before the deadline.
This distinction was not clear during the signup or cancellation process. Despite acting immediately and several days before the charge was finalized, Home Chef refused to refund the $33.57 charge and offered only a 50% account credit that requires me to reactivate the subscription within 90 days.
I asked them to provide the account history supporting their claim that the order had been “unskipped and edited,” but they did not provide it. I am now disputing the charge with American Express.
The entire process feels unnecessarily confusing and designed in a way that makes it too easy for customers to believe they canceled when the first order is still active. I strongly recommend taking screenshots, saving every email, and contacting customer service immediately after pausing or canceling.
Honestly I have never had a worse experience with a meal delivery service. I cancelled and they still charged me then when I got home and opened the order the entire order was covered in chicken juice and a total food safety hazard. When I tried to use the help button on their website it would not allow me to continue the chat. COMPLETE WASTE OF MONEY. I have used other meal delivery services and the customer service can totally make up for a mistake or a bad order but the customer service offered no help aside from a $50 Credit that wouldn't even cover a whole other box so they can try to scam you out of even more money.
Deceptive tactics! Had to enter my credit card to see the menu. Then I looked over the menu for about 30 minutes, decided it wasn't for me and cancelled my account right away. That should have been the end, right? Home Chef still charged me $59.88 and shipped a week of meals (which I didn't choose!). When I called customer service, the representative told me in a fake sorry voice that when I signed up, the fine print said you have to call customer service to cancel, can't do it on the webpage. He would not give me a refund.
P
PJ美国 · 1 review · Experienced 2026-05-21 ·
★★★★★
Bugs in Sealed Bags
There were bugs in a fully sealed bag of produce for one of my meals. They have also delivered a box with entirely spoiled meat. Do not EVER use this service.
J
Julien美国 · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Tasty Meals, Low Quality Ingredients
I've tried Factor, Hello Fresh, and Home Chef, and it's clear that Home Chef leans more toward convenience and value while sacrificing quality.
The meals are large, but nothing is organic, many of the sauces are ultra-processed, and the meat is low quality. Bell peppers, zucchines, and other vegetables often come soggy as well. But overall, the recipes and meals are practical and end up tasting quite good.
There is a lot of plastic waste, the most of any meal service I have tried. The metal trays are not recyclable. The company could reduce waste by preparing many of the sauces in-house, but they likely choose not too as they have deals with the food monopolies to provide single-use packets.
Overall I do not think I will continue this service as I wish to focus on healthier food options that create less waste.
