Home Chef (homechef.com) has a 1.6 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews. Last updated 2026-08-10.
I feel that the meals are incomplete. I have used GreenChef and Hello Fresh who include a protein, a vegetable and a starch (rice, couscous, barley etc.) Home Chef only includes a protein and a vegetable. The recipes are quite basic, obviously geared toward someone who barely knows the basics of cooking. Green Chef and Hello Fresh offer restaurant quality meals (depth of flavor, creative) and recipes. Home Chefs vegetables are in poor condition when they arrive (frozen, bruised, discolored). I expected more from Gordon Ramsey.
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Newton Zapple美国 · 2 reviews · Experienced 2026-07-02 ·
★★★★★
Very difficult to cancel subscription!!
It’s a viscous loop. I must have gone through the same steps a dozen times trying to close my account.
Any company that goes to such pain to avoid dealing with customers, and to make it so difficult to cancel their account is definitely NOT a company I want to do business with
I've been with Home Chef for about 4 months now and I'm done. Although the food is good, I'm often missing ingredients, menus, or meat. Once again, my order today is missing two meals out of the seven ordered. They need to do better.
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RJLu美国 · 6 reviews · Experienced 2026-06-25 ·
★★★★★
Do not create account - it's a trick so they can charge you for items you didn't order
I went on to their website on Thursday, 6/25. In order to view pricing and meal offerings, I was required to create a login, provide my name and address and enter a credit card number. Then I saw the pricing and meals that were offered. It was way too expensive, their "fresh" whatever that's supposed to be low in calories was over 600 calories for each meal. Overpriced and not happy with their misleading information, I deleted what they preselected in my cart, then "paused" the subscription, followed by sending a request to delete the account in its entirety. I received confirmation the deletion was being processed. 4 days later on Monday, 6/29 I see a credit card charge. They are refusing to credit the charge, stating I agreed to their terms and conditions which states they would charge my card for the first order. An order I did not pick. An order I deleted from the cart. I've never been charged for anything online without going to a payment screen and clicking "submit" or "authorize." This is a shady business practice to get money quick. They told me because the shipping label had already been created there's nothing that they can do. I work in Logistics and let me tell you they can absolutely void that shipping label if it has not been scanned by the carrier. Here we are over a day later, they still haven't shipped the package and are still refusing to credit the charge. I attempted to chat with customer support but chat services were not functioning. This horrible business practice is anti-consumer and specifically designed to take people's money.
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Traci美国 · 1 review · Experienced 2026-06-28 ·
★★★★★
Ordered them once and never will again
Ordered them once and never will again. Ordered 5 meals, 1 meal all wrong ingredients. Another meal, regular potatoes instead of sweet potatoes. A package of chicken was leaking all over the other meats. Herbs were wilted or looked like there were run over by the truck that delivered them. Very poor labeling unless you enjoy mystery packets and pouches of ingredients. Don’t expect any customer service on a Sunday. Tried Hungryroot a few times, they got it right every time.
Reply from Home Chef2026-06-30
Hi there- we're sorry to hear about this. Please contact our support team at [email protected] and we'd be happy to help further.
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NYCguy美国 · 5 reviews · Experienced 2026-06-27 ·
★★★★★
Deceiving business
Deceiving business. Lied about prices. User interface not friendly. stay away
Great tasting meals with a large variety of recipes. Amazing customer service. Intuitive ordering platform.
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Lisa F美国 · 1 review · Experienced 2026-06-25 ·
★★★★★
Love Home Chef
Love Home Chef. Helps with meal planning and grocery shopping and less time in the kitchen, as well as trying new recipes. The app makes ordering sooo easy!
Charged me for an order when my subscription was paused
I wanted to see what kinds of meals they offered. In order to do that, I had to soign up and put in a credit card.
When I looked at the selection I decided it wasn’t for me. On that same day I paused my subscription (because I could see no clear way to cancel.) I was shocked this morning to see that I’d been charged for an order. Here’s the kicker: about half the dishes are things I do not eat so I know I did not put that order in.
Very deceptive practices.
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Courtney Humble美国 · 1 review · Experienced 2026-06-21 ·
★★★★★
No more dinner rut
Loved the options and getting out of a dinner rut. I did have problems with bad vegetables and some order mishaps but customer service has been amazing at fixing the problems.
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Edward Wisniewski美国 · 1 review · Experienced 2026-06-22 ·
★★★★★
Automatically they sign and charge as…
Automatically they sign and charge as soon as possible, beware, I had not even picked any meals, or created a password for an an I did not sign up for , called day after charge appeared and refuse to cancel and was unclear about what they did about it, except that u r hooked for the first charge no matter what
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Sarah美国 · 3 reviews · Experienced 2026-06-20 ·
★★★★★
Pure Dissappointment
After talking with a friend last week, she recommended using HomeChef as she has had a decent experience. I ordered three meals to cook and they were supposed to arrive Sunday. One would think if they are scheduled to arrive on Sunday, they would be there early enough so you could cook them before you’re in bed. Nope, wrong. I also didn’t even know if my order was in because I got zero notifications until Saturday. Literally the day before it was supposed to arrive. When I clicked the link to “track my order”, it was trying to get me to create a whole new account on another platform. Sketch. Then crickets until today…the day my food is supposed to arrive. I get a text at 6:20 saying its out for delivery and estimated time of delivery is 6:14-9:14 pm. So I click the link again to track my order and now it’s saying 7:07-10:07 PM. Are you serious??? I haven’t even gotten my food yet and I have already had a negative experience. 0/10 recommend. Maybe I’ll get it by lunch tomorrow.
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Dave Fondaw美国 · 1 review · Experienced 2026-06-20 ·
★★★★★
No Help- I Could Get Better Customer Service From An Angry Badger
We had a family emergency and had to leave town unexpectedly.
I contacted Home Chef, explained the situation, and asked for help. I told them we would be gone all week, that I live in a rural area, and that I could not have a box of perishable food sitting on my porch for days. The food would spoil, animals would likely get into it, and that could potentially cause damage to my property.
I asked them to cancel this week’s delivery.
They said no.
I asked them to refund the order.
They said no.
I asked to speak with someone who had the authority or tools to better help with the situation.
They said no.
Their excuse was that the order was already processing and could not be canceled. That is a lame excuse. If the order has not left their facility, it can be stopped. I first contacted Home Chef yesterday, and according to the tracking information, 24 hours later, the package still has not shipped.
So the box was apparently too far along to cancel, but not far enough along to actually ship.
That was all I needed to hear.
I canceled my account. If this is the level of service Home Chef provides when a customer has a genuine emergency, then I will gladly give one of their competitors the privilege of earning my business instead.
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daniel cahill英国 · 29 reviews · Experienced 2026-06-21 ·
★★★★★
Well below par
Speaking just about the food. It is well below an acceptable level. I like lightly cooked vegetables but I found them almost raw. The mashed potato seemed to made from powder. The beef in the meal was almost (for a stroganoff) flavourless. All in all very poor.
I used Home Chef for nearly a year and initially found the service convenient for our busy family. Over time, however, the experience began to decline with missing ingredients, delivery issues, and late shipments, which ultimately led me to close my account.
Several months later, I decided to give them another chance and reopened my account, hoping things had improved. Unfortunately, my very first order never arrived on time and is now more than a day late.
Given that this is perishable food, I contacted customer service to request a refund. I am not comfortable feeding my family food that has been sitting in transit for over 24 hours past its scheduled delivery. Despite not having received the order, Home Chef refused to issue a refund and only credited the shipping fee.
To make matters worse, there is no customer service phone number available during the hours of operation, so I was forced to use chat support. I remained polite and respectful throughout the conversation and repeatedly asked to speak with a supervisor or have someone contact me directly. Instead, I was told there was nothing more they could do and the chat agent disconnected the conversation.
The most disappointing part isn't the late delivery, it's the complete lack of accountability and customer service. After giving Home Chef a second chance, this experience has convinced me that I won't be returning. I cannot recommend a company that refuses to stand behind its product when it fails to deliver it as promised.
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Teri P美国 · 2 reviews · Experienced 2026-06-12 ·
★★★★★
Time to Say Goodbye and Look Elsewhere
The food was amazing. The choices vast. Until . . .
Packing of boxes went from as expected to what's this? Missing/wrong recipes, missing/wrong ingredients, missing/wrong meats. When recent boxes came beat up and retaped, warmer than the room they were opened in, and spoiled ingredients in the box, it was time to look elsewhere. I wanted to love them. Wanted to stay with them. But their quality control has left me throwing away more food than using it. It's not worth the price in dollars nor in frustration when you have more problems than positives. Time to say Good-bye. Should have paid more attention to the written experiences and reviews of others. :-(
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Buddy美国 · 1 review · Experienced 2026-06-12 ·
★★★★★
Zero stars horrible experience food nasty
Zero stars. Had to sign up to see meals. You can't cancel, you have to contact them over the phone, I paused the service before their policy deadline & they still sent out meals I never ordered. Contacted them, they were no help. Food was open & spilling from packaging, food was disgusting, don't ever use Home Chef, use Hello Fresh it's a way better option.
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Rachel K美国 · 3 reviews · Experienced 2026-06-11 ·
★★★★★
ZERO STARS!!
ZERO STARS!!! Their online questionnaire to sign up is so basic it did not cover our dietary needs at all. Their menu items fall outside of our restrictions, but there’s no way to tell them that. Next thing you know, there’s a shipment of food you can’t eat or cancel coming your way. So the food gets here. It’s hot. I mean melted ice packs & meat that’s 63 degrees. I picked it up literal seconds after delivery. I watched it being delivered. They did issue a full refund, but then also immediately charged me another fee. For what?! I have cancelled my account, which was not easy, & demanded a refund of the second charge. Do not entertain this service. There are far better options available.
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DD Geor美国 · 1 review · Experienced 2026-06-09 ·
★★★★★
Late delivery
Late delivery, constant missing ingredients in boxes and sometimes the wrong meals in the latest ordeal. The box was a day late, keeping out on the shipping company and all the lights and everything spoiled in the box.
