Home Chef (homechef.com) has a 1.6 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews. Last updated 2026-08-10.
Had to sign up to see meal plans and no way to cancel on their website. Found out later even though I thought I canceled that they were still sending the food. Contacted customer service and they were no help. Note: you must contact customer service to cancel. The food came even with my protest. It wasnt good 4 meal and the veggies looked like they were already spoiled. Trimmed and trashed most of the green beans because they were turning brown. The portion sizes were awful. Couldn't even make the fajitas because the bell peppers were already soft and starting to break down and smelled awful. The meat quality was terrible too chicken and steak. I would avoid even if the grocery stores failed and they were the only food providers that existed. I'd rather starve.
On June 5 (my first delivery day) I skipped the June 12 delivery BEFORE I even received the June 5 delivery because I didn’t want to continue until I knew what the food was like. Home Chef has charged me for the June 12 delivery and informed me that they had already created a shipping label and were preparing my order on June 5. There should not have been any shipping label created, or meals prepared a week before June 12. After I received the June 5 delivery and determined that this was NOT what I wanted, I canceled my account. I did receive a cancellation confirmation letter on June 5 and I received a confirmation that I skipped an order for June 19 but I didn’t get one for skipping June 12. Either way, if I skipped and cancelled on June 5, the June 12 order should have been cancelled. If they are already preparing a delivery a week ahead, it’s no wonder the food is wilted and the meat smells spoiled!! I requested a credit for the June 12 delivery and they offered me $35 off my next order. There will be no next order, so they have offered me nothing!
I've received 9 meals so far. I'm so happy with the ease of preparation and not wasting so much left over produce when I have to shop for a recipe. I was pleasantly surprised putting the last pasta dish together, thinking I was going to need 2 pans and 1 pot only to find out it could all be put together in the baking dish provided. The only thing missing was Chef Gordon Ramsey not being there to call me a stupid donkey! I've canceled my other meal deliveriy seevices to just keep Home Chef from here on out.
J
Jon GREENER美国 · 1 review · Experienced 2026-06-09 ·
★★★★★
TERRIBLE AND SHADY COMPANY
TERRIBLE AND SHADY COMPANY! My wife and I ran into some medical issues that had to be addressed simultaneously, so we looked into Home Chef potentially to provide some meals. They required that we enter all billing info, as well as an email address, prior to being able to look at the menu. Once we did this, we looked through the menu items and did not like the options. I immediately tried to cancel, which they make extremely difficult to do. After scouring their website on how to opt out, the only thing I could find was an option to 'pause the account', we could not 'quit' or opt out. I sent an email, per their website, and requested them to cancel the 'membership'. I never heard back from them and then I noticed a charge for $41.96 for meals that we did not authorize and did not want. I was able to find a customer service number, but they still would not cancel our membership - said that we had to respond to an email to cancel (which we haven't gotten)?? They also noted that they would be sharing our information - again, had to read through 50 pages of info and it was still not clear how to prevent them from sharing our info. This company intentionally makes if EXTREMELY DIFFICULT to cancel your 'membership' - all we wanted to do was look at their menu. SUPER SHADY business practice!!
K
Karin Horwatt Cather美国 · 2 reviews · Experienced 2026-06-07 ·
★★★★★
Not Worth It
At best, the food is bland and/or excessively salty and bland. The Tex-Mex Chicken Queso-rito is inedible. A couple of green peppers, a thimbleful of cheese, a mountain of "cream sauce," and excess moisture no matter how you pat the chicken dry. I also didn't get the chicken thighs because they substituted another chicken breast, but the thighs would not have helped. The next morning, the wrap was mush.
They also delivered to the wrong apartment several doors down even though my correct address was on the box.
Finally, they're sending you ingredients and bagged spices consisting primarily of salt, which you then have to cook, yet you're spending more than if you ordered the food on Instacart. The whole point of a meal delivery service is to make it fast. I am a good cook, I just don't have the time to. Don't waste your money.
Subpar food quality and horrible customer service!
Received first box late afternoon. When I brought it in, the meat juices had leaked through the bottom of the box, the freezer packs were 1/4 thawed, and some of the vegetables and herbs in the bags were already soggy and override. I put in my complaints on Friday evening and stopped service. They want to give me a $56 credit on my next order once service resumes. I responded and requested to have the credit put back on my bank card. They refused. I won't be resuming service for subpar food at the prices they charge. Deeply disappointed and very frustrated at the level of food quality and especially customer service!
I had a horrible experience with Home Chef. I paused my subscription, yet I was still charged for an order. I contacted customer service the same day, but they refused to cancel the order or issue a refund. The customer service was extremely disappointing and unhelpful. It feels like the company is more focused on taking customers’ money than actually helping them. I would not recommend Home Chef to anyone.
Why can't you do food right?
Can't add photos, lucky you
M
Michael Gantert美国 · 2 reviews · Experienced 2026-06-01 ·
★★★★★
I used this service for about 6 months- cancelled
I used this service for about 6 months. I was getting 3 meals for 2 people every week. When the box arrives the recipe/instruction cards are always damp/wet and crinkled, they should be protected outside of the area that gets damp. The week before last I was missing some ingredients so I sent a message, 24 hours later a got a response but it was of no help or solution offered. I was also missing 2 recipe cards and the 3rd one I started prepping to make the meals and realized it was the wrong card (not even what I selected). Anyway, the next week my food arrived at 9PM, the window for delivery is 8AM to 8PM. They really need to get a service that can be consistent. I had to make other dinner arrangements last minute. I sent a message and 2 days later, no response. I cancelled and signed up for Hello Fresh. Finally I get a generic email from Home Chef about me taking a break from them maybe due to life changes and they are flexible for when I want to come back! NOBODY still has contacted me about my issues and for cancelling. LOL I think it's ovbious I made the right choice for stopping, that is terrible customer service.
The meals were good, but too hard to prepare for my husband during my mastectomy recovery, so I paused (Home Chefs version and the only option to cancel the service.) Today, 2 + mo later I find a box on my porch. I "paused" well outside of the cut off and still ... I did a chat which got me no where. He just explained that pause is the same as cancel. Apparently it is NOT. Why make it so hard?
Been a subscriber for 4 or 5 years now but after about a year, their QC went downhill and I started to get food deliveries with no menu cards with cooking instruction, missing key ingredients, delayed deliveries in Summer with thawed item and NO ICE and the worst, I subscribed after dropping my subscription when they promised a free dessert with my boxes for a year and wouldn't you know it.....on my 3rd box....the free desserts stopped without explaination
I received my order a day late. My meats were at 57 degrees and there was a very good potential to be carrying food borne bacteria. It wasn't worth risking my family's health. I requested a refund and Home Chef credited my account that I had closed. Home Chef needs to charge the shipper and not me. I would not recommend Home Chef due to their disregard for people's saftey.
Very disappointing first experience with Home Chef.
My very first box arrived missing an entire meal that I paid for, and the fresh basil included with another meal was rotten. Receiving an incomplete order with spoiled ingredients is not what I expected from a meal delivery service.
When I contacted customer service, they refunded the missing meal but did little else to address the situation. The interaction felt dismissive and left me feeling like my concerns were not important.
First impressions matter, and unfortunately Home Chef failed on both product quality and customer service. Because of this experience, I have canceled my subscription and will be switching to HelloFresh instead.
I was hoping to become a long-term customer, but after my first order, I simply cannot recommend Home Chef.
J
John Purdon美国 · 2 reviews · Experienced 2026-06-01 ·
★★★★★
Concerned about Home Chef Business Practices
We are senior citizens for clarification. We have never ordered from Home Chef but back in 2020, a relative provided us a free meal. In order to receive the meal, we provided Home Chef our credit card number to pay for delivery. Fast forward to 2026 when our credit card number has been changed. My wife was looking at their web site and answered a few questions about the food she liked just to see what Home Chef offered. A few days later a box appears at our front door, and our new credit card was charged $61.95. Our account status was noted as "Paused." My wife called Home Chef and got no suitable answer other than she ordered the food. She called the credit card company. The credit card company said a Home Chef representative described the charge as recurring and the credit card company provided Home Chef the new number. Furthermore, we learned a follow-on shipment was scheduled for this week in the amount of $80.00+. The credit card issued a credit for the initial charge and cancelled the $80.00 follow-on amount. The matter was placed in dispute.
L
LAH美国 · 2 reviews · Experienced 2026-06-01 ·
★★★★★
My subscription was paused and they…
My subscription was paused and they sent meals anyway, and they were meals I never would have ordered. I tried to cancel and they just paused instead. Called customer service and the guy was rude and left me on mute but didn’t hang up. Finally got the service cancelled. Never again, Home Chef
G
Gary Connolly美国 · 1 review · Experienced 2026-05-27 ·
★★★★★
Home chef does not deliver
We have been using Home Chef for a number of years. They have really got worse in the last year or so, every delivery we have had in the last 6 times had something missing, or wrong ingredients or no instructions or frozen vegetables. They have it set up to make it hard for us to report an issue and they give you credit on the next delivery instead od refunding you so that keeps you trying to get even. I would not recommend them and we have quit the service. Do not get started with them.
I had actually gone to the Bistro MD site to order meals for post surgery recovery because they are high protein, low and fat and sodium. Somehow I got misdirected to the Home Chef site so I placed my order without reviewing the nutritional information. Once I got the delivery, I looked at the sodium content and I was totally floored. There’s more sodium in one serving than is recommended for an entire day. I don’t understand why they have to pump the food full of sodium. Fresh ingredients taste delicious on their own. Also, one of the protein items from one of the meals was missing and when I contacted the company, they said they would credit my account $23, but I told them I wouldn’t be ordering again given the high sodium content and they ghosted me.
Home Chef's practices are deceptive. Their website states No. 1 in Customer Satisfaction, its a lie. I attempted to cancel this subscription May 8, 2026. The representative I spoke to refunded my money and led me to believe I would get no further orders. I was refunded $37.02 on the same day I called. On May 22, 2026 I was charged $62.24 and received an email stating an order which I did not select or approve would arrive that same day, May 26th. I called, they said there was nothing they could do for me, they would give me a credit forcing me to order again. I asked if they had transcripts of the call I made May 8th, conveniently for them they had no record of a call made by me and no record of the $37.02 they refunded. I refused their credit offer and I refused the package that Fed Ex attempted to deliver. Their practices and deceptive and convoluted.
D
Debbie美国 · 1 review · Experienced 2026-05-25 ·
★★★★★
Buyers BEWARE
To start with my very first order was incomplete. I asked to be reimbursed and what did they do they put the credit on my account. then I paused my account which according to them means no more orders. I paused it just a couple of days after I received the first order. my reason for pausing was the incomplete order however I had $114 and some change removed from my bank account by them because they already shipped my order. supposedly you have till Friday and this was like Wednesday, I have asked them to refund the money to my bank account, to cancel the order ,whatever it takes and the answer is simply they are sorry it has already shipped. according to their policy of pausing it should have never shipped, I should have never been charged for it! I wouldn't do business with this company again if I had to!!!
If that's not bad enough the meals are not very good if you get the whole meal secondly it's supposedly a meal for two it really just feeds one.
Let me end with saying buyers BEWARE!!!
