We are Martha Stewart & Marley SpoonWe love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking.Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home.Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop.Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!
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Is Martha Stewart & Marley Spoon legit?
Martha Stewart & Marley Spoon (marleyspoon.com) has a 3.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 27% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide selection of delicious and creative recipes that make weekly meal planning extremely convenient for busy households. Many people state that the provided items taste remarkably fresh and consistently deliver wonderful flavors for home-cooked dinners.
However, some customers also noted frustrating issues with missing ingredients, broken containers, and messy packages. Reviewers frequently shared annoying delivery delays, tracking problems, and occasional instances of spoiled produce arriving in their boxes. Several buyers mentioned that customer support responses offering small future credits felt inadequate to resolve these repeated mistakes.
Auto-generated from all reviews of this business. For reference only.
The minute I put my cc# in they charged my card. I never picked out any meals because I couldn't eat any of the ingredient's vodka, tilapia fish, etc.. They charged my credit card without me choosing any meals and shipped them. This was all done in a couple of days. They wouldn't allow me to stop the order that I didn't order. It said you could cancel at any time! After many emails the food arrived and I had to throw it away. I couldn't eat what THEY picked out. This is an awful company to deal with. I will NEVER give them a good review. Everything they said you could do does NOT happen.
Reply from Martha Stewart & Marley Spoon2025-12-10
Hi Carol, thank you for your review. We’re sorry to hear about your experience. You can always view our full menu and all available plans, including pricing, on our website without setting up a subscription or entering any payment details. It sounds like a subscription was created, and while it can be cancelled at any time, active orders follow a scheduled cut-off and aren’t automatically cancelled when a subscription is ended after that deadline. You can also pick your preferred meals before the order is placed.
We’d be happy to take a closer look at what happened with your account. Please reach out to our support team so we can assist further. Best!
I have tried a few other meal services since my husband's heart surgery last May and Marley Spoon is clearly the best. We are in our 6th week and have loved or liked all of our meals. Delivery and service have been excellent. My son, who has been ordering from Sunbasket for at least 10 years is also impressed. He is trying a trial basket and is likely to switch.
I gave only 4 stars based on price. We have run out of the promotional discounts and are now feeling the full price of meals. I order 3 meals a week for 2 people and never order the upgraded meals because they are pricey. Even though I try to make frugal choices, MS is seeming to be out of our budget. I see a 'hero's discount' listed but can't find information about it. As a veteran family, a reduction in costs could make a big difference.
To summarize, love the meals but feeling a financial crunch.
I like the variety of cuisines offered and the imaginative recipes for holiday WOW (like the pumpkin maple French toast bake). However the box doesn’t consistently provide the recipe cards. I collect the recipes I enjoy and this feature is an important aspect of why I use Marley Spoon as I am a visual learner and with video or online recipes I can’t mark up the recipes with my own suggestions. Also some ingredients are missing from the box, especially when I order similar recipes. (1 small garlic bulb is supposed to provide 3 tablespoons of minced garlic?)
Reply from Martha Stewart & Marley Spoon2025-12-07
Hi Lisa, thanks so much for your feedback! We’re glad to hear you enjoy the variety of cuisine. We’re really sorry about the missing recipe cards and ingredient inconsistencies, we know how important the printed cards are and missing or unclear quantities are definitely frustrating. This isn’t the experience we want for you, and your comments have been shared with the team. Please reach out to our customer care team with your order details so we can look into this and make it right. All the best!
I’ve tried three other similar companies and I dumped them all in favor of Marley. Generally more creative and daring, some of these recipes are so simple, yet they come up with combos I’d never have thought of. Portions very fair, I’m super happy with Marley 4x per week!
We really like the quality of the meat and vegetables etc. much better than hello fresh and blue apron. But, the products are just thrown in the box without any protection or organization. This most recent shipment had a leaking package of chicken, leaving everything a mess and others have had crushed tomatoes etc. Hello Fresh packages the ingredients for each meal in its own bag minus the meat. Which makes unpacking the box much easier and protects from damage.
I'm disappointed with the lack of variety of prepared meals that go by Balance. I switched from Nutre for similar reasons.
While I generally like the meals and their pledge for healthy prepared meals, you can't see full macros and you can't see ingredients on the Balance Prepared Meals nor get a good description of what's in each meal and you are forced to buy 2 of them so that's the main reason I'm leaving. I love the marketplace especially the great tamales croissants bagels and so many other items. Delivery is fine but order checkers consistently make mistakes and they issue a credit but often even the credits issued are wrong. A cascade of issues week after week. I'm leaving credits behind as I don't want to deal with this anymore. If MarleySpoon aka Dinnerly would pay attention to customer comments they could be great as I liked the few recipes I have prepared but its a collasal disaster with Balance Prepared Meals...
Reply from Martha Stewart & Marley Spoon2025-12-05
Hi Jeffrey, thank you so much for your feedback. We are sorry that our meals and service were not quite what you were looking for, and thank you for sharing your thoughts. Rest assured that they have now been passed on to the appropriate teams for reviewing. We take feedback from our customers seriously and greatly appreciate you taking the time to provide it.
May we suggest bistroMD, a specialized subscription service and part of our Marley Spoon family, which offers prepared meals? Each week, you can choose from over 150 delicious chef-prepared meals that are ready to eat in 5 minutes or less! If there's interest in trying, go to https://www.bistromd.com/collections/lunch-signature to check out the upcoming menus. Have a great day. All the best!
if delivered incorrectly they don't send out another box that week
The food/recipes have been 3/5 overall. The real problem is not just that they don't deliver to the correct location (though very annoying), but that they don't then send out another box for that week. They only give you a refund on a future box. This has happened to me twice and I've had to suddenly come up with other meals for those weeks. Also, they have not sent all the ingredients, for which I am to receive $11 off on a future order.
Reply from Martha Stewart & Marley Spoon2025-12-01
Hi Diane, thank you for sharing your feedback with us. We’re really sorry to hear about the repeated delivery issues and missing ingredients; that’s not the experience we want for our customers. While we aren’t able to send a replacement box in the same week due to our production and shipping timelines, you absolutely shouldn’t be dealing with incorrect deliveries or missing items more than once. Our team would like to review your account and make sure this is properly addressed. If you haven’t already been in touch with our support team, please reach out at [email protected] or through our Help Centre on the website. They’ll be able to look into your orders in detail and assist you further. Thank you again for bringing this to our attention. Best!
Almost every recipe I've tried has been exceptional. A few were not great, but still good. Most of the really good recipes, however, do require more time to prepare, but the extra prep time is worth it. My only issue has been with the packaging. Sometimes containers of liquid ingredients, such as salad dressing, will get crushed under the weight of the other items, and leak all over everything making a huge mess, but this has only happened twice so I've dealt with it.
The recipes we choose are very good. But there are usually only 5 or 6 that we like from the offerings. Also, they automatically send you meals if you don’t edit your choices early enough. We’ve had to throw a few of those away.
Reply from Martha Stewart & Marley Spoon2025-11-23
Hi Nan, thank you for your feedback. We’re glad to hear you enjoy many of the recipes, but we’re sorry that the limited weekly options and automatic selections have caused frustration. We understand how disappointing it is to receive meals you didn’t want, and we’re continuously working to expand variety and improve our reminders so you have plenty of time to personalize your box. We appreciate you sharing your experience and will use your comments to help enhance our service. Let us know if we can be of further assistance. All the best!
Maple syrup leaked all over everything. Whole box was a mess to clean up. Carrots split and had to discard. Pork loin was in two very unequal sizes making even cooking difficult. Worst box I have gotten out of the 100s over recipes I have tried.
Reply from Martha Stewart & Marley Spoon2025-11-23
Hi Carol, we're really sorry to hear about the condition of your box. A maple syrup leak making everything messy, produce arriving damaged, and unevenly sized meat portions are all issues that should never happen. Please reach out to customer support so we can make this right for you. All the best!
The learning has been wonderful. The results in making very tasteful heathy food has been a very good experience. My shopping habits have changed. Cooking is now enjoyable
I was disappointed in pork meal- no pork. Red pepper looked old and wrinkled, same with arugula and spinach. Tomato smashed by can of beans. This box not usual quality.
Reply from Martha Stewart & Marley Spoon2025-11-19
Hi Linda. Thanks for sharing your feedback. We are sorry to learn that one of your meals was missing the protein and some other items arrived in poor condition. If you haven't reached out yet, feel free to get in touch with our lovely customer care team, who will be happy to check the matter for you and provide the appropriate assistance. Thanks in advance!
Ingredients are fresh, portion sizes are very good in my opinion. When something went wrong the team was quick to fix it. I love how easy it is to have a variety of meals without the effort of researching or finding ingredients
...have been 4-5 stars in my book! The flavors are terrific, and the vegetables are NOT overcooked like so many other meal delivery services, which means they reheat very well.
I have experienced a couple of bumps along the way, but I'm very happy with the response time from customer service, and I feel like I've been fairly compensated.
I'm a happy camper thus far!
Very expensive service and bad customer service. You’d think for such an expensive product they’d have better customer service. Other meal kit companies are wayyy above Marley Spoon from a customer service stand point.
Reply from Martha Stewart & Marley Spoon2025-11-16
Hi Valerie! Thanks for your feedback. We're sorry you're dissatisfied with our customer service. If you require assistance with anything or would like to provide additional feedback, feel free to reach out via live chat, email to us at [email protected] or call us on 866-228-4513 Monday through Friday. All the best!
The menus are typically very good but the packaging and production line seem to have some problems.The quality of fruit/vegetables is sometimes questionable-wilted, brown spots, mushy. The frozen gel packs have failed leaving the cold items room temperature and everything else covered in gel. And the timely deliveries is an ongoing issue. Sometimes 1 day late, occasionally 2 days late But This week No delivery. The delivery company says “item not received”. Marley Spoon says nada.
Reply from Martha Stewart & Marley Spoon2025-11-14
Hello S, thank you for your feedback. We are so happy to hear that you like the variety of our menus, but we are truly sorry that your recent experience has been so disappointing due to severe quality and delivery issues. We hold ourselves to high standards, and it is sad that they didn't fit the expectations. We need to investigate these recurring service failures immediately to prevent them from happening again. Please reach out to us via email at [email protected], over the phone at 866-228-4513, or through the chat function on our website. Our customer care team will be glad to assist you further with this. All the best!
Good recipes but recently the veg has been very small. Red onions smaller than a shallot. Stuff like that.
Reply from Martha Stewart & Marley Spoon2025-11-14
Hello Ben, thank you for your feedback. Our apologies for the late response. We are happy to hear that you find our recipes to be good, but we are truly sorry that the quality of your recent vegetables has been so disappointing. We hold ourselves to high standards, and it makes us very sad to learn that we failed to meet those expectations in your case. We need to investigate these quality and sourcing issues immediately and ensure you are properly compensated for the small ingredients. Please reach out to us via email at [email protected], over the phone at 866-228-4513, or through the chat function on our website. Our customer care team will be glad to assist you with and ensure this is addressed with our Procurement Team. All the best!
I love Marley Spoon. It's been a game changer for us. It feels like we are taking a cooking class each night. The meals are delicious and the ingredients are very fresh and high quality.
J
James美国 · 7 reviews · Experienced 2025-11-13 ·
★★★★★
Inconsistent and complicated
Recipes are more complicated and less flavorful than other meal services we've used, quality of ingredients is Inconsistent and customer service is poor.
Reply from Martha Stewart & Marley Spoon2025-11-14
Hello James, thank you for your feedback. Our apologies for the late response. We are so sorry to hear that your experience with Marley Spoon did not live up to your expectations. We understand your disappointment that the recipes were more complicated and less flavorful than expected, the quality of ingredients was inconsistent, and our customer service was poor. We hold ourselves to high standards, and it makes us very sad to learn that we failed to meet those expectations in your case. We need to investigate these quality, complexity, and sourcing issues immediately and ensure you are properly compensated. Please reach out to us via email at [email protected], over the phone at 866-228-4513, or through the chat function on our website. Our customer care team will be glad to assist you with compensation and ensure this is addressed with our Culinary and Procurement Teams. All the best!
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