Fabulous flavors
Fabulous flavors, easy,quick and just yum!
About Martha Stewart & Marley Spoon
Data updated- Website
- marleyspoon.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 144 reviews
- Replies to negative
- 96% (77/80)
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About this business
We are Martha Stewart & Marley SpoonWe love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking.Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home.Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop.Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!
Written by the business, not verified by us.Is Martha Stewart & Marley Spoon legit?
Martha Stewart & Marley Spoon (marleyspoon.com) has a 3.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 27% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide selection of delicious and creative recipes that make weekly meal planning extremely convenient for busy households. Many people state that the provided items taste remarkably fresh and consistently deliver wonderful flavors for home-cooked dinners. However, some customers also noted frustrating issues with missing ingredients, broken containers, and messy packages. Reviewers frequently shared annoying delivery delays, tracking problems, and occasional instances of spoiled produce arriving in their boxes. Several buyers mentioned that customer support responses offering small future credits felt inadequate to resolve these repeated mistakes.
Auto-generated from all reviews of this business. For reference only.What people say
Fifty Tasty Dinners
Of the fifty Marley Spoon recipes I have made each and everyone has given us a different, unique and highly flavorful meal. There is usually a bit left over, as well, for another bite. Preparation of the meals does require, however, some lengthy, focused time. I also, appreciate the ability to easily get in touch with the Marley Spoon staff to adjust our needs.
Good but not great
Overall they are doing good, but recently I’ve had some problems with potatoes being rotten. Tomatoes getting crushed in shipping, etc. They have some really good recipes but I feel that quality has decreased past couple of months.
Extremely poor customer Gohe down hill from my first experience with them service… my…
Extremely poor customer service… my last several boxes have not been packed well and have had multiple missing ingredients in each box abd also had missing recipe cards! The service has gone downhill streaming bad and their excuses that we have a higher volume of people calling us. I just think that it’s gone downhill and they’re not anywhere near they used to be. I’m contemplating changing to a different service because they’re so bad lately.?
Reply from Martha Stewart & Marley Spoon2025-10-24
Hello Stephanie, thank you for your feedback. We are so sorry to hear that your experience with Marley Spoon has been so poor recently. We hold ourselves to high standards, and it is deeply disappointing to hear you are contemplating switching services because our quality has declined. The excuses regarding high call volume are simply not good enough, and we sincerely apologize for the resulting terrible customer service. We need to investigate these serious issues immediately. Please reach out to us via email at [email protected] or through the chat function on our website. Our customer care team will be glad to assist you with a full refund and address all your concerns. All the best!
Not impressed
Not impressed. Most every week there is either a substitution or a missing item.
Reply from Martha Stewart & Marley Spoon2025-10-22
Hi Andrea, thanks for sharing your feedback. We're truly sorry to hear that you've been experiencing missing items. Please feel free to reach out to our customer care team so we can help you. All the best!
The first box was fine but then
The first box was fine but then when I tried to edit the second box their ridiculous excuse for AI sent me around in circles. I like the service and my first box but I just wanted to edit my order and found it impossible. If you call their Customer Service # you get a message to visit their website and go through AI Bot. Grief! that is not customer service. They seem to want to make it impossible to talk to a real person to get any information or actual HELP. Needless to say I cancelled my subscription. Martha, shame on you!
Reply from Martha Stewart & Marley Spoon2025-10-23
Hi Nancy, thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced while trying to edit your order. Our goal is to make managing your subscription as smooth as possible, and we understand how frustrating it can be when it doesn’t work as expected. We appreciate your support of Marley Spoon, and your feedback will be shared with our team to improve the experience for all customers. Best regards.
The clear meal kit winner!
I’ve used pretty much EVERY meal kit subscription for over a decade and Marley Spoon has immediately become my all time favorite! First, the site itself is so gorgeous and so easy to navigate it’s a pleasure to browse and choose every box rather than a confusing headache. The produce and proteins are extremely high quality, and all ingredients are sourced from great companies. Best of all, the recipes are delicious and creative, even the ones in my favorite category that only take 15-45 minutes. Also, the Market feels like a separate great little store, perfect for grabbing some easy fast stuff and treats, My ONLY tiny complaint is that I wish the cooking instructions were formatted as a list to see at a glance, rather than having to read a bit more carefully than some other meal prep recipes. But I’ve gotten used to that small difference, and the steps are very clearly described and simple. Thanks, Martha!!! Totally get why this is the company she approves :). It’s a cut above the rest, for sure.
Always missing items, look elsewhere
The food is pretty good, when you receive it. In 6 deliveries, I think I received all my items twice. The customer service hands out refunds like candy because they know they are doing a poor job. I had enough of not receiving my items so I cancelled the service.
Reply from Martha Stewart & Marley Spoon2025-10-22
Hi Brad, thanks for sharing your feedback. We're truly sorry to hear that you didn't receive your orders, this shouldn't have happened. Please feel free to reach out to our customer care team if any assistance is needed. All the best!
The food ideas are great
The food ideas are great. Need help with what the volume of different size bowls (8oz in brackets please?) Need help with labeling of herbs and veggies. Please have recipe match name on bag exactly. Also prefer ‘generic’ name of item …. Soy sauce, not tamari, which has a different meaning for me. Also. I like a lot more sauce … Thank you !!!
Missing meals on first order.
Cant get a hold of company. Missing 4 meals. tried phone, chat and email and no response other than saying would get back to me within 72 hours. I'm not getting a good first impression with this company when my first order was handled this way.
Reply from Martha Stewart & Marley Spoon2025-10-21
Hi Patricia, thank you for taking the time to share your feedback, and we’re truly sorry to hear about the trouble you’ve experienced with your first order and reaching our support team. That’s certainly not the impression we want to leave. Please rest assured that our channels are fully operational, and we’d like to resolve this for you as quickly as possible. Could you please email us at [email protected] with your full name and delivery address so we can look into this? Best!
You have been very good for a few years…
You have been very good for a few years but not so the past few weeks. It is unfortunate but you have been slipping the past few weeks. Ingredients missing, wrong protein for the recipe cards in the box, a double order (same box twice), meat way too tough to eat. If this continues we might have to change meal plan companies.
Reply from Martha Stewart & Marley Spoon2025-10-18
Hi A! Thanks for reaching out. We're sorry to hear that you had issues with your most recent orders. Of course, this is something that should never happen. Don't hesitate to contact our customer team via our live chat or email us at [email protected] if you're still requiring assistance. All the best!
Quality of ingredients hasn't been the…
Quality of ingredients hasn't been the best - portions are pretty small as well. I'm iffy about keeping this subscription service. I've used them for over 3 years, but the quality has gone downhill.
Reply from Martha Stewart & Marley Spoon2025-10-17
Hi, thank you for sharing your feedback. We’re sorry to hear that your recent experience hasn’t met your expectations. Your comments about ingredient quality and portion sizes have been shared with our team to help improve future meals. We truly appreciate your support over the past 3 years and hope we can provide a better experience moving forward. Best!
The food is great, but...
The food is great. However, the service is terrible. There has been something wrong--missing ingredients, damaged ingredients, missing/wrong recipe cards, etc.--with almost every box we have received. In one case, we were even missing the main protein for one of the dishes. For the prices, this needs to be fixed.
Reply from Martha Stewart & Marley Spoon2025-10-17
Hi Brian, thank you for sharing your feedback. We’re glad to hear you enjoy the food, but we’re truly sorry for the repeated issues with your orders. Your comments regarding missing or damaged ingredients and recipe cards have been shared with our fulfilment team to prevent these problems in the future. We appreciate your patience and your support, and we hope to provide a better experience moving forward. Best!
Unacceptable response
I ordered my first week’s worth of 6 meals and a market meal. I received the order on time but when I opened the box found only a few items of one meal and nothing of everything else. Essentially I got nothing. How can this happen? I immediately reached out to customer service on the app with my complaint. I received a generic response offering $15 towards my next purchase. I sent again to more adequately explain the issue and same response. I called the customer service line to a message that they are experiencing a high volume of calls and redirected me to the app or email. I sent to email twice with pictures and detailed explanation of the issue. No response yet. I have since advised my credit card company of fraud. This is utterly unacceptable and I have now made it my mission to expose obvious ineptitude at best and outright fraud at worst.
Reply from Martha Stewart & Marley Spoon2025-10-18
Hi Bryan! Thanks for reaching out. We're sorry to hear that you were missing ingredients for one of your meals. Of course, this is something that should never happen. If you still need assistance, don't hesitate to DM us via our social media channels or contact our customer care team via our live chat. All the best!
HORRIBLE customer service…don’t even try.
I want to love this company because they have so many great choices in meals; however their customer service is HORRIBLE. I got one meal that was inedible and it’s taken Weeks to get back to me via email, dropped twice via chatbot, and then a phone number that tells you to use their chatbot or email via message!!! Still haven’t got resolve.
Reply from Martha Stewart & Marley Spoon2025-10-16
Hi Cassie, thank you for sharing your feedback. We are very sorry to hear about your experience and truly regret that the meal did not meet your expectations. We also apologise for the delays in responding and any frustration caused by our support channels. We take quality and customer service seriously, and your comments have been shared with our team to help improve both. If you’re open to it, we would like to make this right. Please contact us directly at [email protected] with your order details so we can resolve the issue as quickly as possible. Thank you for allowing us to address this. Best!
The recipes are always spot on
The recipes are always spot on, the ingredients are fresh and the meal plan I have chosen provides me with healthy meals that are filling enough that I'm not snacking throughout the night.
The service and food quality has gone…
The service and food quality has gone down hill. Cucumbers delivered rotten and items missing and this order the recipes were not included
Reply from Martha Stewart & Marley Spoon2025-10-14
Hi N Vogel, thanks for your feedback. We’re sorry to hear about the missing items, rotten cucumbers, and missing recipes. Please contact our Customer Support team so we can investigate and resolve this. Best!
Delivery is terrible
Delivery is terrible. Two boxes never arrived. The boxes that do arrive are usually a day late. Repeatedly I contact customer service and have NEVER received a response. The products and recipes are fantastic but something needs to be done about shipment and customer service immediately
Reply from Martha Stewart & Marley Spoon2025-10-11
Hi Jill, thanks for your feedback and for taking the time to rate our service. We're terribly sorry for the experience that you've had with delivery and with our customer care team, this is not what we strive to provide. Please speak directly with our customer care team via chat or Facebook chat so that we can work with you and get this resolved as soon as possible. We look forward to hearing from you. All the best!
Staying with Marley Spoon
We have been using Marley Spoon for several years after having tested several other popular meal delivery companies. We have stayed with MS because they seem to have the largest choice of meal plans, especially vegetarian, and the deliveries are reliable.
Wrong ingredients
My last shipment was supposed to be the Steakhouse Beef Tenderloin. I got a package of ravioli instead of the beef. I was very disappointed!
Reply from Martha Stewart & Marley Spoon2025-10-10
Hi Debbie, thank you for your feedback, and we’re very sorry to hear about the mix-up with your order. This isn’t the experience we want for our customers, and we’d like to make it right. Please contact our support team via email, live chat, phone, or at www.marleyspoon.com so we can review your order and provide a suitable solution. Thank you for your patience!
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