Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
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Is Dinnerly legit?
Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable.
However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.
I’ve been with Dinnerly for over a year - started off great with exceptional service and fresh food. Unfortunately, it has gone downhill, and now looking for a replacement service. Multiple ingredients are either missing or poor quality, and customer service is not as responsive as it once was. It’s really too bad that it’s gone this way, as I enjoyed their menu.
Reply from Dinnerly2026-08-29
Hi Gregg, thanks for taking the time to share your feedback. We're so sorry to hear that the quality of our service has declined, this is not what we strive to provide. Rest assured that your feedback has been shared internally to improve we hope that you give us the chance to make it up to you in the future. If you need anything, don't hesitate to reach out to our team. Kind regards.
The first two or 3 shipments went well
The last two I had missing items. Mainly the main ingredients. The last one I had a chicken dinner and a pork dinner and both meat choices were missing from the package. I called the 800 number but they sent me to an email address and I could not talk to anybody in person.
That is frustrating. I most likely won't continue even though I have a credit to spend.
Reply from Dinnerly2026-08-26
Hi Nancy! Thanks for your feedback. We're sorry to learn about your experience with the recent shipments. Of course, this is something that should never happen. If you require additional support, you can contact our customer care team directly at [email protected]. Kind regards!
My last box was missing ingredients for 2/4 recipes and I’ve yet to receive this week’s box. I previously had good experiences with Dinnerly, but the last two weeks have been disappointing.
Reply from Dinnerly2026-08-25
Hi Davis, thanks for your feedback. We're so sorry to hear about this. This is not the experience that we are constantly striving to provide for our customers. If you haven't already, please reach out to our friendly customer care team via email at [email protected] or Facebook message. We are always available to make things right, and also to ensure that the proper steps are taken to correct such incidents. We look forward to hearing from you. All our best.
Hi Dina, thanks for reaching out. We're sorry to hear that your order arrived incomplete, this is not the experience that we strive to provide. If you have not done so already, please reach out to our customer care team so that we can assist you further. We look forward to hearing from you. Kind regards.
Love the convenience and taste of the meals...eliminates grocery shopping! That being said, sometimes the produce isn't fresh by the time it gets to me and I've had some some missing ingredients lately.
Recieved rotten food. I opened the box and literal knats flew out like a swarm. I was to recieve ingredients for 3 recipies, and instead I got 2 heads of ROTTEN broccoli and romaine, and ground beef. WARM. Nothing else in the box. Disgusted and will be canceling. If I could have had better prompter customer service to resolve the issue I may have reconsidered as mix ups do happen. Maybe the box was lost...but how long does it take for food to rot in a box and be sent, which also makes me question the freshness from the get. And over half of the ingredients missing.
I have had positive experiences with your service, some hiccups once in awhile. But the fact I complained about this 3 days ago and have had no response or resolve, no thank you. I will be moving on.
Reply from Dinnerly2026-08-22
Hi Christina, thanks for reaching out. We're terribly sorry for the manner in which your order arrived, this is completely unacceptable, both the manner of your delivery and our customer service. We are having an increase in contacts but we are working hard to get back to our customers as quickly as possible. Don't hesitate to reach out to our team if you need anything else. Kind regards.
Meals are okay and relatively easy to prepare, but the customer service needs significant improvement. It’s nearly impossible to reach a real person to address issues. Emails often go unanswered for weeks, and when they do receive a response, it’s frequently a generic, automated reply that doesn't address the issue.
Reply from Dinnerly2026-08-22
Hi Anne, thanks for taking the time to share your feedback. We have been having an increase in contacts recently that have led to our customer care team falling behind a bit. However, we are working diligently to ensure that we get back to our customers as soon as possible. Rest assured that your feedback has been shared internally. In the meantime, if you need anything, don't hesitate to reach out. Kind regards.
Variety of reasonably easy meals to cook is the best asset. Delivery has been a problem, especially since the change to Tuesday delivery (I haven’t yet received a delivery on Tuesday).
Box arrived once again missing key ingredients to make the meals. 3rd Box out of the last 4 that have been missing ingredients. Customer Service is non existent now. You report the missing ingredients, just get a response saying we will get back to you. You call and you get a prerecorded message saying they are experiencing higher than normal call volume and to report your issues online. This once loyal customer is done dealing with this lame excuse for a meal delivery company.
Reply from Dinnerly2026-08-21
Hi Chris, We’re very sorry to hear about your recent experience with Dinnerly. This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback. We’d like the opportunity to review your recent orders and address your concerns. Please reach out to our Customer Care team via Facebook Messenger or email us at [email protected] with your order details so we can look into this further. We’re sorry to have let you down, particularly as a long-time customer, and we hope to have the opportunity to make things right.
Received on 8/14/2026 - 2 days late
Low-carb seared steak and roasted broccoli -
received: broccoli, red onion, pastrami spice blend and sirloin steak
missing: lemon
Rigatoni & creamy meat sauce -
received: tomato sauce, granulated garlic and italian seasoning
missing: rigatoni, ground beef, grated parmesan cheese
Flounder foil packets -
received: plum tomatoes, zucchini, fresh thyme
missing: yellow squash, lemon flounder filets basil pesto
Received on 8/21/2026 - 2 days late
Low-carb BBQ chicken -
received: scallions, corn ears, chicken, bbq sauce, ranch dressing, feta
missing:
Low-carb creamy cajun shrimp with buttery grits
received: scallions, shrimp, cajun seasoning, cream cheese
missing: grits, roasted red peppers
Sesame beef noodle stir-fry -
received: pad thai noodles, peas, sesame seeds, chicken
missing: teriyaki sauce
Missing: 1 recipe card - bbq chicken
Extra: 4 2oz packets of run dried tomatoes
I am still waiting on an acceptable response to delivery of 8/14. I do not think a $12.00 credit is fair. The 2 dinners I could not prepare were charged at #$35.96 each. There was more missing than not and without the protein what was I supposed to cook.
Now the delivery of 8/21 is better but not by much. Hard to make shrimp & grit without the grits and not really cajun with out the roasted peppers. The stir-fry is missing the teriyaki sauce that is kind of important taste wise.
Another observation - my delivery date is changing from Wednesday to Tuesday. Why should I believe that the delivery will now come a day earlier or maybe that means it will show up on Thursday.
I have a decision to make and would like to talk to a real person before I do.
Reply from Dinnerly2026-08-22
Hi Pat, thanks for reaching out and for your feedback. We're so sorry for the experience that you've had with our service, this is not what we strive to provide. We are working hard to get back to our customers as soon as possible, but feel free to reach out to us on our social media messenger platforms as well. We look forward to hearing from you. Kind regards.
The business is a disaster. Delayed deliveries, incomplete boxes, poor customer service, inadequate compensation for missing items, and increased pricing. Additionally re-imagined recipe cards become useless if key items missing as exact amounts missing.
I have tried to be patient for months but have finally given up and cancelled the service.
Do NOT subscribe to this service if you value your dollars and are looking for consistent timing and complete boxes.
Reply from Dinnerly2026-08-20
Hi Denise, thanks for your feedback. We're so sorry to hear about this. This is not the experience that we are constantly striving to provide for our customers. If you haven't already, please reach out to our friendly customer care team via email at [email protected] or Facebook message. We are always available to make things right, and also to ensure that the proper steps are taken to correct such incidents. We look forward to hearing from you. All our best.
The food tastes good but there were always missing items and many times the items missing were the main part of the meal. They said they were changing distribution companies so I was hoping it would get better but it actually got worse. Today received my delivery for what was supposed to be a hamburger meal and the ground beef and buns were both missing! So after today and many times before this of missing items, I am cancelling this meal plan!
Reply from Dinnerly2026-08-19
Hi Cynthia, thanks for taking the time to share your feedback. We're terribly sorry for the experience that you've had with our service. We've had some hiccups along the way in the production transition, but we are working diligently to improve our service and deliveries. We know that words are nothing unless proven, so we hope that you would be open to giving us another chance in the future and there will be immediate improvement! If you need anything, please reach out to our friendly customer care team. All the best.
Was billed for my last two weekly orders but never received anything. No response from customer service. Unable to call to speak with a representative. Unacceptable.
Reply from Dinnerly2026-08-18
Hi Sandra, thanks for your feedback. We're so sorry for the experience that you've had, this is not what we strive to provide. Our customer care team is working diligently to get back to all of our customers as soon as possible. Rest assured that we will be getting back to you with a resolution. If there's anything else that we can help with, you can also get in touch with us through our social media platforms. All the best.
When we first started using this started out great
When we first started using this, it was great. We were excited about the next box and the options. Now the recipes are starting to get a little repetitive, but it could be worse. The food quality is fine.
Why I’m rating 2 stars is the amount of issues, missing ingredients or substitutions that aren’t good, boxes arriving early or late, and more recently we received a box that was supposed to have 5 meals. We didn’t receive a single complete meal. The box arrived a day late, and when trying to chat into customer service, I’m told there aren’t any chat representatives available, contrary to the multiple standard emails I’ve received. So it sends an email, when you ask the ai chat bot how long the expected response time for an email is, it errors out.
If they can get their supply issues squared away, and actually give customers the support experience they state they have, then this rating would be higher.
Reply from Dinnerly2026-08-17
We're sorry your experience declined after such a positive start, especially with missing ingredients, substitutions, delivery issues, and difficulty reaching support. We recently transitioned to a new fulfillment center, causing unexpected issues. We're working to help improve this. Please DM us on social media with your account email so we can assist further.
My box was received 3 days late. Most of the ingredients were missing and everything was warm and had to be thrown out. I do appreciate the prompt refund, however! I was pleasantly surprised by that!
Reply from Dinnerly2026-08-17
We’re truly sorry your box arrived 3 days late with most ingredients missing and everything warm, requiring you to discard the food. We’re glad our team was able to process your refund promptly, and we appreciate you recognizing that. We recently transitioned to a new fulfillment center and are working hard to resolve these issues. Thank you for your patience!
They switched distribution facilities within the past month. Boxes arrived hot, completely spoiled food and incomplete.
I just started as a member two months ago and this has gone downhill fast.
I’m out!!!
Canceling right now!
Reply from Dinnerly2026-08-16
Hi Scott, thanks for taking the time to share your feedback. We're so sorry for the experience that you've had with our production team, but this is not what we strive to provide. Rest assured that we are working diligently to integrate our new production center as quickly and swiftly as possible. If you need any assistance, don't hesitate to reach out. All the best.
My date changed. I would rather get my food on Mondays to prepare for the week ahead. It was really inconvenient when I didnt receive my box at the given time. It was 2 days late. Then so many ingredients was missing including one that wasn't on the list.
Reply from Dinnerly2026-08-15
Hi Rosalind, thanks for reaching out. We're terribly sorry that your box arrived late and was incomplete. If you have not done so already, please reach out to our friendly customer care team. We are looking forward to hearing from you. Kind regards.
The company has been good until this past month. I have not received one complete order in my last 9 boxes. And not a couple items missing. Im literally receiving 25% or less and every week they are at least two days late. Customer service is non existent and then they just offer a credit on your next order. It’s an endless cycle because every order is late and incomplete. I need my money back
**Edited after their reply to add that I have reached out to customer care about 25 times in the past three weeks and no one responds or the response is generic and unhelpful. A $5 credit for 5 missing meals is crazy.
Reply from Dinnerly2026-08-15
We’re truly sorry for your recent experience and the frustration caused by repeated late and incomplete orders. We recently transitioned to a new fulfillment center, which has led to unexpected issues. Our teams are working hard to fix these as quickly as possible. We also apologize for the difficulty reaching us. Please feel free to DM us on social media so we can assist further.
Some meals are nice. The food is fresh. There is redundancy. I signed for fish, chicken, lamb, pork. Yet there is almost always only chicken. There is improvement in lower calorie but good protein. I would like some Asian, Italian, and other ethnic styles. We often choose to use the air fryer and put bread crymbs on the chicken breast to hold in moisture.
Dinnerly was a great service until recently. The choices were good and the food fresh. In the past few weeks however, deliveries were late and main ingredients were missing.
Reply from Dinnerly2026-08-15
We’re sorry to hear about your recent experience, especially after having a positive experience with us in the past. We recently transitioned to a new fulfillment center, which has caused some unexpected delays and missing ingredients. Our teams are working hard to resolve these issues and improve your experience as quickly as possible. We truly appreciate your patience.
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