About Dinnerly
Data updated- Website
- dinnerly.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 156 reviews
- Replies to negative
- 97% (76/78)
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About this business
Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
Written by the business, not verified by us.Is Dinnerly legit?
Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable. However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.What people say
Box arrived a day late and at 8:35 pm
Box arrived a day late and at 8:35 pm. There were no "frozen" ice packs just warm ones 2 on the bottom had a sliver of ice against the cardboard box. The cheese was melted together, the meats (chicken and beef) were warm toasty warm. They sent a bad onion and no recipes. Needless to say it was the first and Last box I ever order
Reply from Dinnerly2025-06-10
Hi Lauren, thanks for your feedback. We're sorry to learn that your delivery was delayed and that your box arrived in such poor condition. If you still need help, feel free to contact our customer care team directly. Kind regards.
Delivery carelessness
Delivery carelessness. I have two addresses. I updated in their system prior to placing current order. All confirmations indicated the change had been registered, but order tracking indicated it was being sent to the wrong address. Customer service was useless in an attempt to stop delivery and mitigate consequences of leaving a food package at a vacant address. UPDATE; The reply from the company indicated that they didn’t read my comments. Their “customer service” said there was no way they could stop the misdirected delivery, indicating that they weren’t even going to try. I contacted the courier myself with a request to return the delivery because Dinnerly got the address wrong. No problem, the delivery was not left at a vacant address. Customer servshould have been able to do this.
Reply from Dinnerly2025-06-10
Hi Linda, thanks for your feedback. We're sorry to hear that your experience with our Customer Care team didn't meet your expectations. Please note that after the cut-off time, we're unable to guarantee changes to orders, as all updates must be made before the billing date. We understand this can be frustrating and sincerely apologize for any inconvenience this may have caused. If you have any additional thoughts or feedback you'd like to share, you're always welcome to reach out to our Customer Care team via email at [email protected], live chat, phone, or Facebook Messenger. We truly appreciate your input. Best!
I thoroughly the fresh ingredients
I thoroughly appreciate the fresh ingredients, few steps, variety of recipes, opportunity to change out meals if I prefer. Overall an outstanding experience!
The meals are supposed to be for 2…
The meals are supposed to be for 3 people. We liked the recipes in the first few boxes, so we increased the days for meals. However, lately the meals seem to be lacking. They seem much smaller than the meals in the past, and they seem like not as much care for a tasty meal for 2 people.
Reply from Dinnerly2025-06-08
Hi Heather! Thanks for your feedback. We are sorry to hear that the portion sizes were disappointing for you. Your feedback is greatly appreciated as it allows us to know what our customers are thinking and helps us to improve our service. If you require assistance, feel free to contact our customer care team at [email protected], via chat or phone call. Kind regards, your Dinnerly team.
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