Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
Written by the business, not verified by us.Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable. However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.We love how it takes all the thinking out of meal prepping. We love choosing the recipes and then having all of it sent with recipe cards and on those nights where I can’t decide anything I just follow the instructions and I have an amazing meal. Thank you for making my life a tad easier! And the price is the best around compared to all the other dinnner subscriptions! We love the food we make now!
Delicious recipes and amazing tasted. Great experience with Dinnerly. Thank you!
Menu selection is very comprehensive and varied, shipping first class, food quality excellent. Menu full of interesting flavors based on many provided ingredients.
Not really impressed. I tried hello fresh and green chef and they were way better. This people charge you for your first order many days in advanced and don’t let you cancel it after you find out the meals suck. You later find out you need to get a bunch of items for the meals and they provide you only with the basic(which is not like that for other companies). They also charge almost the same amount as these other companies and provide less. The meals are not healthy compared to other companies.
Hi Gabriela, thanks for your review. We're sorry to hear that you were not happy with your order. Please note that you can see the meals we have available on our website, free of charge and without having to create an account or provide any type of payment details. This can be seen through the following link: www.dinnerly.com/menu. Regarding the ingredients provided, we understand your frustration. Please note that we provide the core recipe items, and the reason we have chosen not to send some of the staple items such as oil, salt, pepper, eggs, etc, is that our customers often already have them on hand. We thought it could be more beneficial to our customers if we sent other ingredients that could deliver more impact and flavor to recipes within your weekly boxes. We're also sad to hear that you are not satisfied with the type of meals. Our Culinary Team is always reviewing our menu for health and value, and we're sorry you felt we missed the mark. If further assistance is needed, you're always welcome to reach out to our Customer Care team via email at [email protected], live chat, phone, or Facebook Messenger. Thank you.
The recipes are easy and delicious. I have a lot of choices and I don't have to order every week.
I was shopping for a meal kit delivery service, and read a review that Dinnerly was good and affordable. When I got to the site, I could not see a way to view their menu items without entering in payment info. I did not know until after they billed me for my "first order" that they automatically "lock in" your first order and it is uncancel-able. I discussed this with one of their agents and they dug in their heels and refused to refund me, even though my "first delivery date" was several days into the future. When I was shopping, I had decided I did not like their service, and took out of my "inbox" the 2 menu items Dinnerly chose. I thought I was safe but apparently not. DO NOT SHOP AT DINNERLY. They are dishonest and will sign you up for their service, not allow you to cancel the first order while you're merely browsing their site. They charge you whether you want them or not!
Hello there, thank you for taking the time to share your detailed feedback. I'm truly sorry to hear that your first experience with Dinnerly was so disappointing and that our service did not live up to your expectations. We have great expectations for ourselves, and it makes us quite sad to learn that in your case, those expectations were not reached. We sincerely apologize for the confusion and the negative experience this has caused. We want to clarify that our menu is always available for you to browse without needing to enter any personal information at www.dinnerly.com/menu. Additionally, detailed information about our plans and pricing can be found at www.dinnerly.com/select-plan. If you haven't done so already, please reach out to us directly via email at [email protected], over the phone, or through the chat function on our website. Our customer care team will be glad to assist you with this. We appreciate you bringing this critical feedback to our attention, as it's essential for us to identify areas for immediate improvement in our communication and service clarity. All the best!
The box was heavily damaged for the 3rd week in a row. The tape on the top of the box no longer held it together. Some of the ice packs had burst so food was covered in the contents of the cooling packs. Recipe cards were wet because of the other issues
Hi TS! Thanks for your feedback. We're sorry to hear that your delivery was delayed again and that your box arrived in such poor condition. Of course, this should not happen, so your feedback was sent to the relevant team for evaluation. Please feel free to contact our Customer Care team at [email protected] , chat, phone call, or Facebook chat if additional assistance is required. Regards.
There are so many meal choices, that I never get bored. The meals are easy to prepare and delicious.
Lately, our boxes have been late regularly. This latest box was boxed poorly and the recepies were stuck to the box. Several times the potatoes were in bad shape.
Hi Susan, thank you for taking the time to share your feedback. We’re truly sorry to hear about the repeated delays and the condition of your recent box. That’s not the experience we aim to deliver, and we understand how frustrating this must be. We’d love the chance to make things right—could you please email us at [email protected] with your account details so we can look into this further and follow up accordingly? Your satisfaction matters, and we’re here to help. All the best!
I just made a pita pizza! With hummus and zucchini and roasted red peppers. Topped with olive pile and feta cheese! So fresh and simple! Thank you Dinnerly
We have used them for years, our box hadn’t been delivered and the customer service team were exceptionally helpful. I will always recommend them to everyone I know. Thanks for feeding my family!
I like the ease of having dinners mostly together to make but I have had a number of them where the vegetables are not the freshest or ripe and chicken that has leaked in my box. Just frustrating for the money paid. I have made comments before.
Hi Heather, thank you for taking the time to share your feedback. We're sorry to hear about your experience with the quality of some ingredients. While we can’t address individual cases through public reviews, please know that your comments have been shared with our team to help us improve. If you ever wish to report an issue directly, our support team is always here to help! Best!
They force you to completely sign up with payment information before seeing the recipes. I canceled within 10 minutes or less of signing up when I realized it was HelloFresh with a different name. The same boring recipes and nothing I would eat. They still charged me and are refusing to refund me or cancel the order. They tried saying they paid for the food just for my order. Which we all know is a complete lie. They said they dont want food waste... well, you are wasting it and carbon footprint for no reason because I am not going to use it and you had someone package it and deliver it when I cancel in more than enough time.
Delivery and products were good for the first couple years. Then over the last 6 months or so delivery has become erratic. Sometimes delivered on a different day sometimes not at all. Products missing or damaged in the box.
Hi Mike, thanks for your feedback! I am sorry to learn about the dissatisfaction with the recent deliveries. If there's anything we can do to help, please provide your comments to our customer care team at [email protected] or through our live channels, either via chat or via phone (888-267-2850). All the best!
I created an account and literally less than 5 minutes later I deactivated because the food choices looked really bad. When the pictures don't even look appetizing, its probably not worth the money. I was still charged for a box that I didn't order. Customer service said when you deactivate your account, you also have to call customer service to cancel AGAIN otherwise they will continue to charge you. Seems very SCAMMY. I think a lot of people cancel because its a below average delivery service. But their customer service makes them probably the worst on the market. Not worth it at all. UPDATE TO RESPOND TO DINNERLY'S RESPONSE BELOW: I have already talked to your customer service. they said you can view the menu BEFORE signing up, which is false. On your homepage, it literally makes you sign up before you can see ANY food. There are no links to take you to another page. Please show me on your website where it directs you to see a menu without signing up. So they force you to sign up. Then they don't let you cancel even though you get a message saying your account has been deactivated. If I have to cancel multiple times, that should be well stated and communicated when I deactivated and cancelled on the site. But when I did that, it simply said "your account has been deactived" and then gave me instructions on how to reactivate. It didn't say, please follow up with our customer service. NO TRANSPERANCY. They said below they want "Transparency' but literally everything is a scam. They say one thing and then do another thing. They just want your money and force items on you that you didn't pick nor do you even want. I disputed the charge with my bank and suggest everyone save themselves the headache and go with a more reputable delivery service. After all this...they still don't want to do the right thing and refund the money. They must be hurting for business so badly that they want to steal money from people.
Hello Melissa, thank you for taking the time to share your detailed feedback. I'm truly sorry to hear that your first impression of Dinnerly was so disappointing and that our service did not live up to your expectations. We have great expectations for ourselves, and it makes us quite sad to learn that in your case, those expectations were not reached. We sincerely apologize for the inconvenience and the negative experience this has caused. We are committed to transparency in our service and our cancellation process, and it's clear we failed to make that sufficiently clear in your case. We want to fully investigate this matter and work towards a resolution. If you haven't done so already, please reach out to us directly via email at [email protected], over the phone, or through the chat function on our website. Our customer care team will be glad to assist you with this specific concern, including reviewing your account activity and the charges. We appreciate you bringing this critical feedback to our attention, as it's essential for us to identify areas for immediate improvement in our communication and service clarity. All the best!
Plan is great! I am a single senior. I no longer cook but I get the 4 meals for 2 people plan. Then my housekeeper cooks it up and divides it into 3 meals each. It serves me well, with plenty of left overs. I spend less for food and am eating well and healthy.
I love it so far. Better options for picky eaters like myself
Still waiting on my first box and being charged for second box. Will my first show up at the same time as my second because this is not how the company worked the first time I was with them. If they don't pull their stuff together I will cxl again. First time was for financial reasons. Second time will be because the quality of the company has gone too far down the drain.
Hi there! Thanks for your feedback. We're sorry to learn that you still haven't received your order. If you still require assistance, don't hesitate to reach out via email at [email protected], through live chat, by phone, or on Facebook Messenger. We truly appreciate your time and input! Kind regards.
We have really loved Dinnerly and used them for a long time and referred friends over. Not having to worry about shopping and deciding what to cook is the best. Their price is also on par with what I would expect to pay. They recently switched their shipping choices to us and it has led to a lot of late deliveries and ingredient problems (busted bags or getting too warm). If the shipping were to return back I would be thrilled, now it is kinda like every week we wait and see if it arrives on time and in shape or not. If I could I would have given 3.5 stars because of that issue.
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