Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
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Is Dinnerly legit?
Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable.
However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.
First box arrived late, second box never arrived, third box never arrived. I am now canceling this “service.” You can’t get through to customer service to talk to an actual person, you can only communicate through chat. They did say they would apply a refund. We will see if I actually get it.
Reply from Dinnerly2025-09-25
Hello Jennifer, thank you for your feedback. We are so sorry to hear that your experience with our service has been so disappointing, and this is not the service we want you to have. I understand your frustration with not being able to get through to a person and having to communicate through chat. We are experiencing a high volume of calls and are working to get back in touch with our customers as soon as possible. To make this right, please reach out to us via email at [email protected] or through the chat function on our website. Our customer care team will be glad to assist you with a full refund and address all your concerns. All the best!
Long time customer. Got this request for feedback at a pretty bad time because the last two weeks I have had with Dinnerly have been the worst experience. Two weeks ago box was late and meat was all too warm to use. This week the website said my box was delivered but Fedex's tracking says it was unable to be delivered and I didn't get it. I am now have no food and my credit card has been charged. The phone number is not answered and every email response is an autoresponse email. Won't be a customer for long if this doesn't get fixed asap.
Reply from Dinnerly2025-09-23
Hello there, thank you for your feedback. We are very sorry to hear about the unacceptable experience you've had with our service over the last two weeks, and that you're so disappointed after being a long-time customer. We understand your frustration with the late delivery of the first box, the warm and unusable meat, and now the second box not being delivered at all, despite being charged. Also, I am sorry to hear you had struggles reaching out to our customer service over the phone. We are experiencing a high volume of contacts and are working to get back in touch with our customers as soon as possible. This is not the standard we strive for, and we sincerely apologize. We want to make this right. Please reach out to us via email at [email protected] or through the chat function on our website. Our customer care team will be glad to assist you with a full refund and address all your concerns. All the best!
Missing items. Inconsistent ingredients and menu cards with directions. Missed delivery times with no reason why. Menu is repetitive. Some items from the market are expensive.
Edit for reply
I have reached out numerous times with no response.
Reply from Dinnerly2025-09-23
Hello Victoria, thank you for your feedback. We are so sorry to hear that our service did not live up to your expectations and that you have experienced so many issues with your boxes. The problems you mentioned with missing items, inconsistent ingredients, and missed delivery times are not what we want to offer to our customers, as we do understand you rely on our services to plan your weekly meals, and we sincerely apologize for the frustration this has caused. We would like to make this right. Please reach out to us via email at [email protected] or through the chat function on our website, and our customer care team will be glad to assist you with this. All the best!
I like the convenience and simplicity of the recipes, but the quality has really gone downhill lately. I’ve received moldy food, opened and leaking meat (at least once a month, often more), ingredients were missing, and I’ve had boxes just not show up, or show they show up late. My previous box had moldy cheese, a rotten potato, and a missing spice packet. My current box had everything thrown into the bottom of a large cardboard box (instead of a small box inside of a large box) and the chicken package had ripped open and was leaking. Dinnerly was really good at first but the past few months have been terrible.
Reply from Dinnerly2025-09-24
Hi Erica, thanks for your feedback! I am sorry to learn about the dissatisfaction with the recent deliveries due to the multiple problems you experienced. If you still require assistance, please provide your comments to our customer care team at [email protected] or through our live channels, either via chat or via phone 888-267-2850. All the best!
I did not receive my second box and have yet to get my refund I requested.
** edited to reply to Dinnerly. Hello, I called and was unable to get a human. And emailed twice with only automated responses back. Not acknowledging my request.
Reply from Dinnerly2025-09-22
Hi Christina, thank you for your review. I’m so sorry to hear you haven’t received your second box and are still waiting for your refund request. This is certainly not the experience we want for our customers. It is important you reach out to our customer care team either via live chat, by email at [email protected], by phone at 888-267-2850 (Monday to Friday), or by sending us a direct message on our social media platforms so we can locate your account and assist you further. Kindly.
My delivery never arrived, and I was only given a partial credit, I would like a refund in full for no food received.
Reply from Dinnerly2025-09-21
Hi Olivia, thanks for your feedback. We are sorry to learn about the delivery issue. Please feel free to provide your comments to our customer care team at [email protected], or through our live channels, either via chat (available in the bottom right corner of your screen at dinnerly.com), or via phone (888-267-2850). All the best.
Dinnerly and Marley Spoon can’t seem to figure out how to properly package their boxes for moderate summer heat. I’ve had to throw away three full boxes (6 meals each) due to the box being packed without the proper packing materials and enough ice packs to ensure everything is delivered at a safe temperature. Imagine buying chicken at the store that’s room temperature, that’s what they’ve been delivering. I think part of their problem is FedEx — they simply do not handle these packages properly. I’ve recommended Dinnerly and Marley Spoon to so many people, and everyone is experiencing the same issues I’ve experienced over the past month. It’s very sad because we’ve absolutely loved everything about them, and have depended on the service because it makes my life so easy living in a rural area without a decent grocery store. I cannot recommend them at this time.
Hopefully the team they have that monitors these posts doesn’t reply with their generic answer. The fact is they’ve moved everything to their new state-of-the-art facility in Newark, NJ, but they went with the lowest bidder (FedEx) to distribute their product nationwide. If I were an executive at Marley Spoon, I’d be handing out pink slips left and right, and I’d negotiate the best deal possible with UPS. I’d pay $5 more a week for delivery from UPS.
Reply from Dinnerly2025-09-20
Hi! I’m so sorry to hear that these deliveries were not up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. For this, please feel free to provide your comments to our customer care team at [email protected] (mailto:[email protected]), chat, phone call, or Facebook chat. Thank you in advance!
I really love the food options that Dinnerly offers and their pizzas you make at home are so delicious.
The prices are really economical and I do enjoy that they keep the prices down. I also like that Dinnerly offers other options such as desserts and breakfast items. It’s very easy to get in touch with their customer service reps and if your items are ever running late, they always send you an email to let you know ahead of time if something is wrong, they are very fair with you and will give you a refund.
I love using your meal kits. It gives me variety to my usually repetitive meals. I also like the fact I get the just right amount of ingredients.i I like that I can skip boxes when needed. I’ve been a member for several years.
Horrible. Regretting signing up for the service. Continuing shipping delays. Supposed production delays. Damaged goods. And no follow up on emails, voicemails, and service complaints. Severely regretting signing up for this service.
Reply from Dinnerly2025-09-13
Hi Troy, thanks for sharing your feedback. We're truly sorry to hear about your poor experience with our service. We're currently being faced with a high volume of contacts, which is causing delays in our response times. However, please know that we're working to get back to everyone as soon as possible. We also have a live chat feature available if you need to speak to an agent in real time. Please don't hesitate to reach out so we can help. All the best!
I’ve sent three emails in the last week about my orders being wildly screwed up and haven’t gotten a response.
Reply from Dinnerly2025-09-13
Hi Natasha, thanks for sharing your feedback. We're truly sorry to hear about your poor experience with our service. We're currently being faced with a high volume of contacts, which is causing delays in our response times. However, please know that we're working to get back to everyone as soon as possible. We also have a live chat feature available if you need to speak to an agent in real time. Please don't hesitate to reach out so we can help. All the best!
In the beginning it was nice enjoying the variety of dinners offered. After 3 weeks the meals felt like the same meals. Most of the sides provided are rice, potatoes, and a pasta. The fresh produce, especially the tomatoes are sub-par. It is convenient having all the ingredients available after a long work day.
Reply from Dinnerly2025-09-09
Hi Chris! Thank you for sharing your feedback with us. Your comments were shared with our culinary team for further evaluation. Our apologies for any inconvenience caused. If any assistance is required, feel free to contact our customer care team at [email protected] or through our live channels, either via chat or via phone 888-267-2850 Monday through Friday. All the best!
Dinnerly is my go to service for delicious dinners
I’ve used Dinnerly for over 5 years now. The ingredients are of excellent quality and I’ve had the opportunity to cook some wonderful meals for myself and others over the years.
Though there are occasionally issues with packaging or shipping, the process for requesting refunds has been incredibly seamless and Dinnerly is responsive when things go awry.
I’ve tried to come up with an alternative system for cooking dinners that matches the quality and variety of Dinnerly, and it is simply unmatched.
I like how they pack all the groceries. You get a sense of freshness when opening the box. Recipes are easy to follow and the majority pretty good. I will like to be able to remove some ingredients as I like it but without certain things as my kids don’t like them. But overall so far, I like it better than Hungryroots.
I love Dinnerly…. I can’t cook, but with Dinnerly, I can!! It doesn’t require special kitchen tools, it doesn’t send me things I’ve never heard of. It’s simple yet complex tasty recipes, super easy to prepare. I’ve tried them all… this is the one… I’m telling you!
At first it was great and I never had any issues. Now every box has a problem, it either doesn’t come, comes late and the ingredients have gone bad, is missing ingredients, or missing recipe cards.
Reply from Dinnerly2025-08-28
Hi Karen! Thanks for your feedback. We're sorry to hear you experienced issues with your orders and deliveries. If assistance is required, do not hesitate to reach out to our customer care team at [email protected] or through our live channels, either via chat or via phone 888-267-2850. All the best!
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