Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
Written by the business, not verified by us.Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable. However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.Mixture of rotten and fresh food, bad company this really p me off, wasting my time
Hi Peter, thank you for the feedback! We’re very sorry to hear about your experience with your recent Dinnerly order. This is certainly not the standard we aim to provide. Please reach out to our support team so we can investigate this further and assist you directly. Best!
The food is fine - the recipes are mostly good, at least from what I could experience in the first two weeks. The main problem is customer service. I am very unhappy with how my delivery problem was handled. Speaking to someone on the phone is very difficult. The first time I complained, I received an apology and not much more explanation. The problem happened again in the second week. This time, the person I chatted with seemed more interested in debating the information I shared than in solving the problem (the problem was that the box was not being delivered to my door on the second floor of an apartment, even though I had shared the gate code). If they had solved the problem, I would have been fine - I don't care about what happened in the first two weeks, just want to make sure that it won't happen again. The experience was bad enough that I lost trust.
Hi Dr. Chris! Thanks for your feedback. We're sorry to learn that you had a poor experience with your deliveries and with the service. Our apologies for any inconvenience caused. Don't hesitate to contact our team if additional assistance is needed. All the best!
Love the options, the food has all been delicious, and the delivery gets there on my schedule, which I appreciate. I have a changing work and social schedule, which means I don't always have time or opportunity to cook. So I really appreciate the easy way it is set up to pause and restart the plan. It's been so nice not to stress about that.
The meal choices are varied, easy to prepare and delicious. Gives me a chance to cook different cuisines without making a big investment in spices and other ingredients. I have been using the meals for several years and they really come in handy especially before a trip. Great not to have lots of food left that will go bad while we are away. Handy on our return also, knowing I can fix dinner without having to run to the store. Occasionally in the winter, we live in a snowy mountain area, my delivery is delayed or does not come. It’s my only complaint and not really Dinnerly’s fault.
At times the ingredients are missing or wrong- whoever packages the box sometimes places heavy objects on top of smaller items that will open via delivery
Hi Jennifer! Thanks for your feedback. We're sorry to learn that you received the wrong and damaged items in your order. Of course, this is something that should never have happened, and we can't apologize enough. If you require assistance, don't hesitate to reach out to our customer care team via live chat, phone (888-267-2850) or email [email protected]. All the best!
Good recipes this week. Well packaged.
First package was late, second was missing an item, third was missing a recipe sheet. Just always something it seems like…food is good though
Hi Matt, thank you so much for taking the time to share your feedback. I’m really sorry to hear that you’ve had ongoing issues with your deliveries. That’s not the smooth and enjoyable experience we want you to have with Dinnerly. We truly appreciate your honesty and are glad to hear you’re enjoying the meals themselves. If you haven’t already, please reach out to our customer support team at [email protected] so we can look into what’s been happening and make things right. Your feedback really helps us improve. Best!
good food, but suddenly you've stopped including a cardboard tray in the box AND as usual you never give me good tomatoes - always the tasteless Roma ones...
We were stuck making the same dinners every week. Dinnerly has allowed us to change things up and the kids love it. It's even gotten me to eat vegetables for the first time. We've had a few minor problems but the customer service has taken care of things. Highly recommend!
I have been a Dinnerly customer for years and it helps a lot with meal prep for my family of five. However, it seems like the company has scrapped any type of customer service. Our meal kit was *not delivered* one week and the tracking information confirmed it. I reached out to customer service. No reply. Replied to the ticket created. No reply. Created ANOTHER ticket. Still no reply. It has now been 10 days, and I have yet to hear back, which is more than enough time for customer service to respond. I cancelled my service because if I have issues in the future, it seems like it will be impossible to get any assistance.
Hi Anna, thanks for your feedback. We are sorry for the poor experience. If there's anything we can do to help, please feel free to provide your comments to our customer care team at [email protected], or through our live channels, either via chat (available in the bottom right corner of your screen at dinnerly.com (http://dinnerly.com/)), or via phone (888-267-2850). All the best.
The meals have mostly been good. But 2 weeks ago, my box never came and this past week, I got a box but it was not what I ordered and I could not eat it as I’m gluten free and vegetarian. Both meals had beef in it. I reached out to customer service and was told I would get a $12 credit and that is just unacceptable to me as I paid over $50 for the order. I have reached out again to no response.
Hi Jenn, thanks for reaching out. We’re really sorry to hear about the missing box and the incorrect meals. Our customer service lines are open Monday to Friday, and our live chat is always available for immediate help. Please reach out there so we can review your account and make this right as quickly as possible. All the best!
The meals don’t always show up on the scheduled day and once back in August I think it was I didn’t receive my shipment at all. Tried to contact the company for a refund and had such difficulty I gave up. The meals are tasty and easy to prepare, but seem repetitious regarding ingredients. Way too much pasta and flour tortillas.
I feel like there isn’t any oversight on whoever is packing boxes. My last box came missing a meal and the remaining two meals weren’t what I ordered. I feel the deliveries are a good value when I get everything I order. But the success rate on these boxes is less than other programs I’ve used.
Hi Melissa. Thanks for sharing your feedback. We are really sorry to hear that. It does seem that, taking into account your comments, it was not simply a packing error, but a system one in production, sending the incorrect contents. If you haven't done so already, please reach out to our lovely customer care team, who will be happy to provide assistance and report the matter on your behalf. Thank you in advance. All the best!
Dinnerly is a big help in planning dinner three nights each week. My husband and I do not eat beef or pork, but there are always enough chicken, turkey, and meatless selections to choose from.
There is a lot of menu choices. Flexibility in skipping weeks, good prices for 3 meals.
It has had a lot of issues hopefully those are being resolved but I’m haven’t seen enough to rate any higher as of now. I like the food though.
Hi Jeannine, thank you for your feedback! We’re glad to hear you’re enjoying the food, though we’re sorry to learn you’ve experienced some issues. We’re continuously working to improve our service and appreciate your patience. If there’s anything specific you’d like us to look into, please message us at [email protected] so we can help. Best!
I have enjoyed my meals. However I am concerned how many mistakes have been made over the past months. Again this week I was supposed to get ground turkey, but got ground chicken. Couldn't even leave a review on line. If things don't start improving, I may have to look elsewhere.
Hi Marlys, thanks for reaching out and sharing your feedback. We're truly sorry to hear about the recent issues with your order. Please feel free to reach out to our customer care team at [email protected] so we can help. All the best!
I have ordered in the past and had ingredient issues so I took a break for a while to give some time for issues to possibly be fixed. I recently started ordering again and a few orders were successful and then my last order was missing ingredients. I ordered 3 separate meals. One meal was the butternut squash ravioli with spinach. The butternut squash ravioli was not in the order so that meal was not possible. One of my other meals was also missing ingredients. Luckily I was able to look at some things I had in the pantry and had some things available that fit the recipe to substitute with. I then went on the app to report the missing items. After I reported the issue I was extremely disappointed. I was credited a total of $4. I was charged and paid for 2 servings of a meal and that meal was missing and was not reimbursed for what I was charged. It is discouraging that these issues are still happening. I also found when I unpacked the box that the ice pack that was in the box was entirely melted and room temperature. I unpacked the box within 10 minutes of it being delivered and the day it was delivered the weather was only 50 degrees with wind and cloudy.
Hi there, thank you for your feedback and for taking the time to rate our service. We're sorry for the issues that you've had. If you have not done so already, please reach out to our customer care team with this feedback so we can assist you further. We look forward to hearing from you. Kind regards.
We've are a household of two adults that have been doing dinner boxes for a year now, and we get a box delivered on a weekly basis. We have tried different companies and always ended up circling back to Dinnerly because of a couple of things: less packaging, and easy to use app. Sadly, we have encountered a lot of recurring issues, that even though have always been resolved in time and manner, is getting annoying and left us disappointed more than once: Boxes arrived one day late for a whole month, with one of those times food being completely spoiled and box full of bugs; a lot of missing items, damaged ingredients, and protein quality (chicken and beef cuts) is usually bad so I end up having to go to the store to replace those items at least 2 out of 4 boxes. All being said, I don't think we will part ways with the service since the support has always taken care of our issues, and the amount of work they save me by not having to meal plan and shop is worth the minor inconveniences.
Hello Ale, thank you for your feedback. It means a great deal to us that even after a year of loyalty and trying other companies, you consistently circle back to Dinnerly for our less packaging and easy-to-use app! However, we are deeply sorry to hear about the serious and recurring issues you’ve faced. Thank you for your commitment to our service despite these hiccups. If you would like to discuss this further, please reach out to us via email at [email protected] or through the chat function on our website. All the best!
I love not having to think about what I need to cook . Easy recipes my family loves and I feel I save money over shopping at the grocery store.
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