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Jax n brooklyns mom

United States

1 Reviews
4 Reads
0 Useful

1 review

Dinnerly

Good food when you get what you ordered

I have ordered in the past and had ingredient issues so I took a break for a while to give some time for issues to possibly be fixed. I recently started ordering again and a few orders were successful and then my last order was missing ingredients. I ordered 3 separate meals. One meal was the butternut squash ravioli with spinach. The butternut squash ravioli was not in the order so that meal was not possible. One of my other meals was also missing ingredients. Luckily I was able to look at some things I had in the pantry and had some things available that fit the recipe to substitute with. I then went on the app to report the missing items. After I reported the issue I was extremely disappointed. I was credited a total of $4. I was charged and paid for 2 servings of a meal and that meal was missing and was not reimbursed for what I was charged. It is discouraging that these issues are still happening. I also found when I unpacked the box that the ice pack that was in the box was entirely melted and room temperature. I unpacked the box within 10 minutes of it being delivered and the day it was delivered the weather was only 50 degrees with wind and cloudy.

2025-10-25