Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
Written by the business, not verified by us.Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable. However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.I love that Dinnerly rarely gets the ingredients wrong. If they do they are easy to work with in correcting the situation. I would recommend making the prepared menu selection a little bit more expansive. I get cooking burnout. It isn’t one of my favorite things to do. I prefer to get something healthy from Dinnerly than eat put.
I love the price of Dinnerly and the food options. Lately though, my packer hasn't been great. We've been missing items and gotten food that hasn't lasted.
Hi Toni, thank you for taking the time to share your feedback. We are sorry to learn that you have been having a poorer experience with our service lately. If these matters of missing items or food that does not last our recommended time of consumption have not yet been reported and addressed, feel free to reach out to our lovely customer care team, who will be happy to log the issues so that the allocated teams are made aware of this. We thank you in advance. All the best!
Pros: Food is fresh; recipes are easy; portions are decent; product arrives in timely fashion; good selection of meals Cons: Boxes ALWAYS have missing ingredients and/or recipe cards. Customer service is negligible to non-existent. Responses are spotty, vague, and are always prefaced with a statement declaring how busy they are. Cooking instructions aren't always accurate.
Hi there, thank you for your feedback. We're glad to hear you enjoyed the quality of our ingredients; however, we're disappointed to learn that you experienced missing ingredients, missing recipe cards, and inaccurate cooking instructions — and that our Customer Care team didn’t provide the support you expected. We truly appreciate your feedback and would love to use it to improve. Please feel free to share any additional comments with our Customer Care team via email at [email protected], live chat, phone, or Facebook Messenger. Thank you in advance!
Orders are almost always one or two days late. Around a third of the time the orders are wrong or missing items. I’ve had an order not show up at all.. It took me three weeks to get a reply which led to a refund. That’s said, I’ve been using them for six months now and the recipes portions are pretty decent tasting and the options are numerous and good too.
Hi Vinay, thanks for taking the time to rate our service and feedback. We're sorry for the trouble that you've had with our service and response time, this is not what we strive to provide. Rest assured that your feedback has been shared internally with the relevant teams for us to improve. If you need anything, don't hesitate to reach out. Kind regards.
I like that the recipes give me variety, sometimes I'm surprised by how much I like one. I feel like there is an overuse of peas, corn, broccoli, and that there often isn't a lot of transformation of those ingredients. Especially the recipes that just include a veg on the plate. Twice now I have received a partial ingredients for a dish, or expected to receive ingredients because I got the recipe but none of the ingredients. Almost every box I get the meat packages are leaking, which is a huge hassle. I don't feel like a $3 credit is enough for the errors. I like that I can order other components, other grocery items if I need. I do need MORE variety, still. I don't like that I'm being charged $11 for shipping every week.
Hi Adrien, thank you for taking the time to share this detailed feedback. We’re sorry to hear about the repeated issues you’ve experienced, particularly the missing ingredients, leaking meat packaging, and the lack of variety; that’s certainly not the standard we aim to deliver. We also understand your frustration around the credits applied and the weekly shipping fee. If you haven’t already done so, we encourage you to report these issues directly to our support team so they can review your account and assist further. Your comments around ingredient variety and recipe balance have been noted and shared with the relevant teams. We appreciate you being candid about both the ups and the downs.
I like the meals…however they are very often missing ingredients. The variety is pretty good, although I would like to see more interesting meals. Too much broccoli as a vegetable! Please be your fulfillment better or eventually I’ll give up. Customer service is good
Hi Robin, thanks for taking the time to rate our service and share your feedback. Rest assured that your comments have been shared with our production and culinary team to improve the service. If there's anything that we can help with, don't hesitate to reach out to our customer care team. Kind regards.
I love the convenience and simplicity of this meal service. So many delicious and easy meals to choose from. I am very happy with the quality of the the ingredients. Thank you for making our dinners quick, easy, and enjoyable.
Great selection of menus, quality ingredients, excellent pricing, convenient.
Good food and a very reasonable price. You may find that you need to add spices as most foods are palatable for a wide variety of tastes, so they're not highly seasoned. I've only a single cucumber delivered that had gone bad (frozen) and they credited me immediately. Overall a solid meal delivery choice.
The delivery Co is the worst. But this last order was never sent to the delivery Co. Sometimes my order doesn't arrive until very late in the day. I cannot seem to be able to find a phone number to talk to any at Dinnerly. Very frustrating and I Am looking at other Companies
Hi Kelly, thanks for sharing your feedback. We are sorry to learn that our delivery slots are not suitable to you. We do only normally have from 8 am to 9 pm, so the delivery can occur at any point during that time, which gets updated during the day, in the tracking page, and can change each week, depending on the routes made by the delivery partner. As for a phone number to reach out to us, it can be easily found on our website, or simply by clicking "customer service" at the bottom of your Dinnerly account, where you'll find the following number: "Give us a call: 888-267-2850". You can contact us Monday through to Friday. Monday: 9 am - 6 pm Tuesday: 9 am - 6 pm Wednesday: 9 am - 6 pm Thursday: 9 am - 6 pm Friday: 9 am - 6 pm All operating hours are displayed in EST. Also, feel free to email us at [email protected]. Thanks in advance.
Recipes great. Veggies are a little beat up and shipping company is too rough on contents. I often have damaged items. This week the balsamic vinaigrette was broken open and all over everything. Several times the meat has been leaking which is worrisome. I’ve moved to every other week until shipping situation improves. Otherwise I’d give you a 5.
The meals have been great and I love the add-ons, nevermind that they give the option to fill your order just from the marketplace. Also when there has been an ingredient missing, credit has been easily provided. Delivery too late at night was an issue at the start, but has been rectified.
Longtime customer- overall decent menu choice for diversity of tastes. Ingredient quality is inconsistent and produce arrives damaged too often. Customer service is good snd app, etc is easy to use.
Hi Jason, thank you for sharing your feedback and for being a longtime customer. We’re sorry to hear about your experience with ingredient quality and damaged produce; this certainly isn’t what we aim for. If you haven’t already, we’d encourage you to reach out to our support team so we can look into this and help further. Best!
The planned meals, when the correct ingredients arrive intact, are mostly delicious. However, we have recently had multiple deliveries that were missing key ingredients or did not deliver the recipes that we selected. This has caused us to improvise or use the included ingredients in a creative way that was not planned. We also had one delivery where the included ingredients had completely spoiled.
Hi Nicholas, thanks for your feedback and we're so sorry that you had missing items and spoiled ingredients on your recent boxes. Please feel free to email us at [email protected] letting us know the issues you encountered so we can make this right for you. All the best!
After thinking about choosing one of these companies i went ahead and started a new account. After realizing that it was way to pricey i tried to cancel it 30 seconds after i started an order. They said it was too late to cancel. I would be forced to buy the box. Never again will i deal with such a dishonest company. Sending 6 meals total that came in the box. These meals will barely feed on person let alone two adults. The ingredients dont look terrible but theres just not enough of them.
Hi Steven, thanks for your feedback. We apologize we couldn't cancel your order. As canceling the account doesn't result in canceling the first box, you would need to reach out to customer service before the billing date to make sure the delivery was not processed. Nonetheless, we apologize we couldn't acommodate your request. Kind regards.
Continuous lies about cancellation requirements. They continue to charge after account deletion. Menu ingredients do not include a full list which may be a problem for people with allergies.
Hi D, thanks for your feedback. We're sorry for the experience that you've had. Please reach out to our customer care team so that they can assist you with your charge, as we do not bill after an account has been cancelled. For future reference, you can always review the full list of ingredients in our ingredient hub on the website. We look forward to hearing from you. Kind regards.
The last few deliveries were missing items or had additional items and the package was not delivered to the front door.
Hi Carrie, thank you for your review! We’re sorry to hear your recent deliveries were missing items and not left at your front door — this isn’t the experience we want our customers to have. Please reach out to our support team if you haven’t already, so we can report this and assist further. Best!
customer service is the worst I have ever experienced,I tried to cancel my subscription because meals were repetitive and and not that good,after 6 attempts to cancel,they kept billing my debit card ,I finally ended up changing my debit card .
Hi, thanks for your feedback. We're sorry to hear you had issues cancelling the account. However, please keep in mind that your account is not charged if it is truly canceled. If you need help canceling it, please reach out to our customer care team. All the best!
My experience was average. Some of the food was good, some not so much, and it was cold besides. If you're looking for a budget-friendly meal, you won't make a mistake here, but don't expect a high standard.
Hi Noah, thanks for your feedback. We're sorry to hear some of the meals did not meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. All the best!
My experience with Dinnerly was decent but had some ups and downs. The meals were simple and budget friendly, but a few recipes felt a bit bland or repetitive. Overall, it's okay for easy, quick dinners, but not exceptional.
Hi James, thanks for sharing your feedback! We've forwarded your comments to our culinary team for further consideration. Please don't hesitate to let us know if you need any assistance. All the best!
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