Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
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Is Dinnerly legit?
Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable.
However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.
Not the best for meals. They don’t have a lot of options especially if you’re looking for seafood and steak options… The deliveries are NEVER fresh, every delivery was expired meat.. Not to mention their customer service is HORRENDOUS!!! Good luck trying to get ahold of any agent. (Their chat box needs upgraded, always loosing them and then trying to go back into chat and would say, “one person ahead of you” but you were that person!) I don’t suggest.
Reply from Dinnerly2026-02-21
Hi Taylir, thanks for your feedback. We're truly sorry to hear about the poor experience with your orders. Please feel free to email us so we can further look into this for you. All the best!
First week delayed due to snow..ok showed up late had to throw almost everything out and was missing ingredients. They did comp me for it then again late, no reason told to throw out meat, comped again, this box was a no show.......got one delivery only 2 days late and missing ingredients, the comp box showed up and missing ingredients not once got recipe cards which I can see you can opt out of which I didn't. It would be a great service if on time and not missing main ingredients for every delivery. Cancelled
Reply from Dinnerly2026-02-19
Hi Michelle, thank you for sharing your experience. We’re really sorry to hear that your deliveries were repeatedly late and missing ingredients; this is not the experience we want for our customers. We appreciate your patience while we tried to make things right with replacement boxes, and we completely understand your frustration. Your feedback is valuable and will help us improve our service. We’re sorry to see you go and wish you all the best.
I tried all the food subscription deals. I did two weeks of dinnerly and it was the smallest portions. They claim it's two, but it didn't even satisfy one serving. To make matters worse, I canceled the subscription, and because of auto-ship, they still sent me another order.
Overall, by far the worst of the subscriptions. It is much cheaper to get Walmart+ and do delivery
Reply from Dinnerly2026-02-17
Hello Adam, thank you for taking the time to share your feedback. We’re truly sorry to hear that Dinnerly didn’t meet your expectations, especially regarding our portion sizes and the order received after your cancellation. We aim to provide satisfying meals for all our customers, so it’s disappointing to hear that the portions didn't hit the mark for you. Regarding the final delivery, we do have a cutoff period for changes, but we would like to look into your specific account to see what happened. If you haven’t already, please reach out to us at [email protected], by phone at 888-267-2850, or via our website chat so our team can assist you further. We would love the chance to make this right. All the best!
This service is convenient when it works. Unfortunately most of the time it doesn't work. I have had problems almost every week for over two months now. This current week has by far been the worst. There were no recipe cards included, I received a crushed can of beans, I was missing an ingredient, and I received three ingredients that don't even go to any of the recipes I ordered. This service is about convenience, and when there are this many problems the service is anything but convenient.
Reply from Dinnerly2026-02-07
Hi Robert, thank you for sharing your feedback. We're truly sorry to hear about the poor experience with your order. Please feel free to reach out to our support team so we can better assist you. All the best!
The worst food I have ever eaten. I could not cut the chicken it was like a rubber band! You were pretty good some time ago but you have deteriorated badly.
Reply from Dinnerly2026-02-06
Hi! Thank you for your review. We’re really sorry to hear about your experience. That’s definitely not the standard we aim for. If you haven’t already, you can reach out to our support team so we can look into this and assist further. Best!
The food I've ordered is good. Not too many different options that I don't already make myself at home though so it's a struggle to find recipes weekly to meet my dietary restrictions needed. I've done this for 3 weeks so far and the first box was quick and on time. The 2nd vox came early due to weather which was great,. Then the 3rd box came 2 days late and the veggies were limp and shmuchy
Reply from Dinnerly2026-02-05
Hello Lauran, thank you so much for sharing your feedback with us. We are glad to hear that you've enjoyed the food itself, but I am sincerely sorry to learn that your third box arrived late and that the vegetables were not in the fresh condition we strive for. It is also helpful to hear your thoughts on our menu variety; we are constantly working to expand our recipes to better accommodate specific dietary restrictions, and I will share your feedback with our culinary team. At Dinnerly, we have high expectations for our service, and it makes us quite sad to learn that we did not meet them in this case. We would love the opportunity to make this right for you regarding that third delivery. If you haven't already done so, please reach out to us via email at [email protected], or through the phone or chat function on our website. Our customer care team will be more than happy to assist you with a resolution for the spoiled ingredients. All the best!
Multiple calls/ contacts to "customer service" unacknowledged or for which there has been no response.Cool unfrozen ingredients 2-3 days late, and you cannot even be bothered to reply.
Reply from Dinnerly2026-02-02
Thanks for sharing your experience. We’re really sorry to hear about the delivery delay and the difficulty you’ve had reaching our support team. Receiving ingredients late, especially when they arrive unfrozen, is not the experience we want for our customers. We’d like the opportunity to review this and make it right. You can reach Dinnerly support by phone at 888-267-2850, Monday to Friday from 9am–6pm EST, or by email at [email protected], and our team will be happy to assist.
A couple weeks in a row I have been missing some ingredients and a recipe card. The recent snow storm and temps made this week a bust. Lost all my vegetables except for the carrots. I have had to ad lib most of my meals due to frozen vegetables and missing ingredients. App went down. Next day had to remove it and add back on phone. I have mainly had positive experiences. Price good compared to other companies.
Reply from Dinnerly2026-01-30
Hi Jodie, thank you for your feedback! We’re sorry to hear about the missing ingredients, recipe card, and app issues. This isn’t the experience we want our customers to have. Please reach out to our support team so we can assist further. Best!
Dinner Ky provided good entrees. Food was fresh and we had lots of flavor profiles. The only complaint would be that the majority of the entrees were chicken. It would be nice if there were more fish or shellfish options.
Dinnerly is the best value meal kit I've used. I've used their services on and off for several years. As the cost of groceries have gone up, Dinnerly has reduced the quantity of their meals. More meals are dependent on staples like excessive butter or vinegar. Protein portions are reduced, like the chicken breasts are so thin now. Steak could be part of a regular meal in the past but now all steak is premium. Small changes like the condensed broth packs being reduced in recipes and heavier dependence on turkey over even chicken broth really shows how hard Dinnerly is trying to keep their costs low. Even with these changes, the meals are still generally tasty and simple to prepare. The variety of plant based meals is fantastic.
Love the recipes for the most part. Ingredient quality is usually good.
Wish I could give more stars, but am on the vegetarian plan, and there is often not enough protein in many of the dishes. Just cheese and pasta is not sufficient, and I will typically add a can of beans or cook some farro, etc., when needed.
Please address this missing and vital element!
Reply from Dinnerly2026-01-28
Hi Brigitte, thank you for sharing your feedback and for taking the time to leave a review. We’re glad to hear you enjoy the recipes and ingredient quality, but we understand your concern about protein options on our vegetarian plan. Your feedback is really important to us, and we’ll be sure to share it with our culinary team as we continue improving our menu offerings. If you’d like to share more details, feel free to reach out to our support team directly. Best!
The recipe pages were helpful, but moving to an electronic platform for the cards was a PHENOMENAL step towards a more sustainable box. Your food quality is always great and fresh. Thank you for the chance to change details easily, skip a box for travel, and for adding great market items. Lastly your pastries are AMAZING. Never change those, Please!!
Lowest per-plate cost of all the dinner programs, with great variety and easy directions. Most times, recipe cards are not included in box, so I have to cook while handling my phone — I don’t like doing that — but I stay w Dinnerly bc the price per plate is so good.
The box was 3 days late. Wasn’t what I ordered ranch was exploded all over everything and there were no recipe cards
Reply from Dinnerly2026-01-15
Hi Nancy, thank you for your review. We’re really sorry to hear your box arrived late and that items were damaged or missing. This isn’t the experience we want our customers to have. Please reach out to our support team so we can look into this and help make it right. Best!
We did not enjoy the food at all — everything was plain, bland, and honestly disappointing. Because of that, we canceled our subscription. Nearly a week later, I noticed they were preparing to send us another box anyway. I immediately emailed customer service to remind them that I had already canceled, and I received no response.
Then they went ahead, shipped the box, and charged my credit card after the cancellation. When I called to get my money back, they flat-out refused. I asked to speak with a supervisor, and I was told it would take around 48 hours before anyone higher up could even talk to me.
At this point, this feels like a scam. They took my money for a service I canceled, ignored my email, and refused a refund. The food was terrible, and the business practices are even worse.
Protect your wallet — this company is dishonest and absolutely deserves this horrible review.
1/16/26
I'm still waiting for a response from a supervisor that was supposed to contact me. The customer service agent I spoke to had a crying baby on her lap. Real professional. They responded to this post telling me to email again and I have. Just give me my money, your box is unopened in a freezer, send a return label and I'll ship it back. It's truly that simple.
1/16/26 Again
Just got another response to this review again. It says the same thing, "we'll get ahold of you later, email us here". I HAVE!! YOU DONT RESPOND! Except these little repones to bad reviews so you can try to look good as if you are taking care of your customers. When you are most definitely not. I will keep updating this every day until you at the very least get ahold of me. It will show a pattern of you blowing off your customers issues. People will see there is NO customer and not order from you. Thus, saving many people from wasting their money.
1/21/26
They now admit that their website did not process my cancelation correctly when it was done in time. They still will not refund my money. Here is the response in an email from Filipa Vi at Dinnerly.com on 1/20/26.
"While I understand there was an issue with the website not recording the cancellation correctly, unfortunately, this does not make the order eligible for a refund."
This is a good admission since my credit card company is disputing it also. They're admitting their wrong doing and still denying me my money.
Reply from Dinnerly2026-01-14
Hi Chris, thanks for sharing your feedback. Upon verification, we can confirm that a case manager already got in touch with you last Monday. We can also confirm that no mention was made, from us, of the website not recording the cancellation properly, but it was you who made that statement, and we simply acknowledge it. You claimed to have tried to stop it and that it didn't work, but, sadly, there is no record of any attempts made on any of the internal logs, so, if perhaps you tried but did not complete the process, it would have, of course, not done anything. What the case manager explained was "your cancellation request was received after the 6-day cut-off for the January 13 delivery. As per our Terms and Conditions, orders that have entered production cannot be stopped, and refunds are not applicable once the cut-off has passed".
We are sorry that this is not the resolution that you were looking for, but a thorough review was made of the entire process, and everything was done correctly on our end, so you are indeed not eligible for a refund simply because you did not want the order delivered, as notified by the case manager. We thank you for your understanding and wish you a great day. Kind regards.
I’m really impressed with how simple these recipes are from Dinnerly and delicious! I usually go with the under 30 min recipes and I love the variety, it changes every week. There’s plenty to choose from too. Dinnerly has me feeling like a chef everytime I serve my girlfriend and I a healthy home cooked meal.
Martha Stewart & Marley Spoon
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