Bad Tasting & Dishonest Business Practices
We did not enjoy the food at all — everything was plain, bland, and honestly disappointing. Because of that, we canceled our subscription. Nearly a week later, I noticed they were preparing to send us another box anyway. I immediately emailed customer service to remind them that I had already canceled, and I received no response. Then they went ahead, shipped the box, and charged my credit card after the cancellation. When I called to get my money back, they flat-out refused. I asked to speak with a supervisor, and I was told it would take around 48 hours before anyone higher up could even talk to me. At this point, this feels like a scam. They took my money for a service I canceled, ignored my email, and refused a refund. The food was terrible, and the business practices are even worse. Protect your wallet — this company is dishonest and absolutely deserves this horrible review. 1/16/26 I'm still waiting for a response from a supervisor that was supposed to contact me. The customer service agent I spoke to had a crying baby on her lap. Real professional. They responded to this post telling me to email again and I have. Just give me my money, your box is unopened in a freezer, send a return label and I'll ship it back. It's truly that simple. 1/16/26 Again Just got another response to this review again. It says the same thing, "we'll get ahold of you later, email us here". I HAVE!! YOU DONT RESPOND! Except these little repones to bad reviews so you can try to look good as if you are taking care of your customers. When you are most definitely not. I will keep updating this every day until you at the very least get ahold of me. It will show a pattern of you blowing off your customers issues. People will see there is NO customer and not order from you. Thus, saving many people from wasting their money. 1/21/26 They now admit that their website did not process my cancelation correctly when it was done in time. They still will not refund my money. Here is the response in an email from Filipa Vi at Dinnerly.com on 1/20/26. "While I understand there was an issue with the website not recording the cancellation correctly, unfortunately, this does not make the order eligible for a refund." This is a good admission since my credit card company is disputing it also. They're admitting their wrong doing and still denying me my money.