Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
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Dinnerly (dinnerly.com) has a 3.0 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the delicious and easy-to-prepare meal options, frequently mentioning that the recipes provide great overall value and a helpful variety for busy households. People also enjoy the fresh ingredients and the convenient scheduling features that make planning weekly dinners much simpler, faster, and far more enjoyable.
However, some customers also noted persistent problems regarding late deliveries and frequently missing key ingredients inside their delivered meal boxes. Reviewers often experienced damaged or leaking packages during shipping and found customer support extremely difficult to reach when seeking assistance or prompt refunds.
Auto-generated from all reviews of this business. For reference only.
This is an 8 week review.
Weeks 1 through 6 were extremely good with minimum issues. Minor substitutions and satisfactory replacements. We enjoyed each selection and would have rated Dinnerly as A+.
Unfortunately, last week (week 8) was a disappointment. Delivery was 4 days late.
While we received emails stating there were issues and they were being addressed. A solution was never given until the shipment arrived. Key ingredients were missing for several of the meals and only partial and minimal refunds were made.
We can only hope that problems have been resolved and we can again continue to receive the quality expected as scheduled.
Reply from Dinnerly2026-08-15
We’re sorry your experience changed after such a positive start, especially with the 4-day delay and missing key ingredients. We recently transitioned to a new fulfillment center, which caused unexpected issues. Our teams are working hard to resolve them and restore the quality you expect. We appreciate your patience and hope to earn back your confidence. If you need help with any orders, please DM us on social media.
We have been dinnerly customers for years. Last week we received the box 5 days late and the fish was rotten. This week we received the box one day late but it only had one meal’s ingredient in there. We ordered for 3 meals. I have had to find other ways to find food for my family of 5 while paying $120 for a bad box each week. I am never going back.
UPDATE: Dinnerly’s response to this complaint was this: “Contact our Customer Care team with your order details and reference this review.” I have already done this, and no one has contacted me. What do I do next?
UPDATE: Dinnerly’s newest response to this complaint was this: “Email us your complaint. We also have a Facebook chat.”
I have tried both of these methods. It’s been over a week with no response. How can I talk to an actual person about this problem?
UPDATE: Dinnerly said “For a speedier response, please message us through Facebook with your account details, and our team will be happy to assist.” I sent a message on Facebook days ago and have still not received a response. What should I do next?
Reply from Dinnerly2026-08-14
Hi John. We’re truly sorry for the frustrating experience and for the delay in getting a response. We’re currently receiving a much higher volume of contacts than usual, so responses can take 1–2 days on social media. For a speedier response, please message us through Facebook with your account details, and our team will be happy to assist.
I've been with Dinnerly for a few years now. There are many options out there for food prep ingredients delivered, but I feel Dinnerly gives you the freshest and best options on a weekly basis. The price per portion is superior, as well!
Used to love! The they started sending random spoiled food or not even including key ingredients. Multiple boxes over multiple weeks. I took a break in January. Gave then another shot end of July. First box missing multiple items from 3 recipes. Refused refunds only credit. Cancelled the service. This week they sent other box not even on the right ship day missing OVER half of the ingredients for all 3 recipes. Refused refund again. I can't even delete my payment into without setting up something else. SCAM and bad business. Also runs Marley Spoon. Beware.
Menu items look delicious and some of them are good. But there is consistently missing ingredients, late delivery and customer service is a joke. Last week's box arrived 2 days late with over half the ingredients missing. No meals could be made. I had to throw out what was in the box. I requested that I not have to pay for this week's box but was ignored. They offered $11 off a future box. Nope. No more. Stay away from Dinnerly.
Reply from Dinnerly2026-08-10
Hi Cheri! Thanks for your feedback. We're sorry you had so many issues with your deliveries and the service. Of course, this is something that should never happen. If assistance is still required, don't hesitate to contact us at [email protected] or reach out to our team via live chat or call. All the best!
I’ve been using Dinnerly for more than 5 years now, tried 4 others before I found them. I really like their food quality and diverse weekly options. Their delivery service is horrible though.
Once they switched to OnTrac, everything delivery rated went down hill. Drivers refuse to comply with the delivery instructions online and printed on the label to leave the box by the back door which is in the shade. Instead, they leave them on the front porch, in the direct sun. It’s been over 100 degrees for the last two months.
The last three weeks is typical. Three weeks ago the driver threw the box onto the porch from quite a distance, splitting the box and damaging the contents.
Last week, my usual Friday delivery never showed up, with no update about out for delivery or that it was delayed. The box finally arrived at 8:00 PM on Saturday, again with no updates that it was late, out for delivery or was delivered.
Today, a different driver also tossed the box of food onto the front porch, splitting the box open, damaging the contents and spilling chicken and it’s juices all over the box and all the contents inside.
I’ve sent pictures and videos every time, as well as calling customer service.
I like Dinnerly, but one more incident and I’m gone.
Reply from Dinnerly2026-08-08
Hi John, thanks for your review. We're sorry to hear about your experience with Dinnerly. This does not meet our standards at all and your comments have been passed on internally. We trust you'll notice an improvement. If you need further assistance, kindly reach out to our Customer Care team. All the best!
I’ve now received THREE Dinnerly boxes in a row that were missing main ingredients needed to make the meals. These aren’t minor extras or optional garnishes—they’re essential ingredients, which makes it impossible to prepare the recipes as intended.
The entire point of using a meal delivery service is the convenience of having everything you need delivered together. Having to repeatedly discover missing ingredients and then either make a trip to the store or abandon the meal completely defeats the purpose.
Once could be an oversight. Three boxes in a row is a quality-control problem. I’m extremely disappointed and frustrated with the lack of consistency.
Reply from Dinnerly2026-08-08
Hi Julia, thanks for your feedback. We're sorry to hear that the service wasn't up to standard. Of course, this is not the experience we work tirelessly to provide. Please provide your comments to our customer care team at [email protected] to get further assistance. Thank you in advance!
My order arrived in a damaged box and when we opened it, we discovered one of the ice packs had broken open. It was a wet, slimy mess. And the food was not cold. We had to throw out everything that wasn't in some kind of packaging. After contacting customer service several times over the course of a week, we were given only a prorated refund for the food they deemed inedible. The idea is that we would replace the missing ingredients ourselves. What a ridiculous concept from a meal delivery service.
Reply from Dinnerly2026-08-01
We're truly sorry your order arrived damaged and appreciate your feedback. We understand how disappointing this experience was. Our team reviews each issue individually based on the affected ingredients, but we've shared your comments internally to help improve both our packaging and customer experience.
Pkg Damaged & Undeliverable as noted by Mail Service email -No Response from Dinnerly
I have sent you the email from your mail service that stated our package was damaged and NOT deliverable on 7/22 and have heard nothing back from you. I want my account credited immediately and then cancel my membership. This is a real shame for you as your meals have been very enjoyable.
Reply from Dinnerly2026-07-26
Hi Debbi, thanks for reaching out. We're sorry to hear that your order was not delivered and you haven't heard anything from our team, yet. Rest assured that we are working to get back to you as quickly as possible. However, feel free to also speak to our team via chat, Facebook chat, or phone (Monday - Friday). We look forward to hearing from you. Kind regards.
The food and ingredients are always amazing and delicious but the delivery and customer service leave a lot to be desired.
We often get boxes with items that opened and leaked all over everything or something was left out and delivery often leaves the box on our grass for the sprinklers to soak it.
I’ve emailed them once about the multiple boxes with torn open product and never received a response.
Again, great food, service… eh.
Reply from Dinnerly2026-07-24
Hi Matty, thanks for your feedback. We're so sorry to hear about this. This is not the experience that we are constantly striving to provide for our customers. If you haven't already, please reach out to our friendly customer care team via email at [email protected], chat, Facebook message, or give us a call at 888-267-2850. We are always available to make things right, and also to ensure that the proper steps are taken to correct such incidents. We look forward to hearing from you. All our best.
Love the food if it ever gets to your house. 7 weeks and only 3 deliveries made it to my house eatable. FedEx is Awful. Delivered to.incorrect houses. Late so Ice had melted and it all had to be trashed And some just plan lost. Cancelling my subscription
Reply from Dinnerly2026-07-20
Hello Carolyn, thank you for sharing your feedback. We are so sorry to hear that your experience did not live up to expectations due to these severe FedEx delivery issues. Having food arrive late or misdelivered is completely unacceptable, and we understand why you are frustrated. If you haven't already, please reach out to our customer care team at [email protected] or via the phone/chat function on our website. We want to investigate what happened with your deliveries and assist you further. Wishing you all the best!
Food is very fresh and plentiful for 2 people. We like cooking to be as easy and quick as possible for these 3 dinners per week. Your meats and poultry are especially high quality and that is very important for freshness, flavor and tenderness.
I really like meal choices and ease of preparation and have been using Dinnerly for a long time. However, they need to find a way to keep some vegetables away from the ice packs because they end up freezing and then unfreezing and by the time they get to you, they are mushy ( especially cucumbers and coleslaw). Also for the past couple of months every time I get a potato, it is black inside.
i love the food options I think they should be a little more balanced carbs greens protein starches etc I usuallly add to the kits that way I also don't understand why you charge extra for meals I have been using your service for over a year now along with Marly Spoon which is your other service
Charged my account for a box I didn’t order. The auto selected meals include dairy which I cannot eat. I have not used Dinnerly for over a year and just receive a random charge out of the blue with a text message sent after business hours when you can’t contact them. Message sent 5hrs before midnight delivery. Total scam.
Edit: Why would I skip an order I didn’t place or want. I had already cancelled my orders a year ago. Dinnerly just decided to send it without my authorisation.
Reply from Dinnerly2026-06-30
Hi, thanks for your feedback. We're sorry to hear about your experience. Orders can be skipped anytime before the billing date, and customers are welcome to choose their meals before the weekly selection deadline. If no recipes are selected, our system automatically assigns meals based on the recipe preferences saved to the account. If you need any further assistance, please reach out to our Customer Care team via phone, email, chat, or social media, and we'll be happy to look into this for you. All the best!
very unhappy with poor and or missing ingredients. I'm not saving time if I have to run to the store to replace them.
Reply from Dinnerly2026-06-19
Hi, we're sorry to hear about your experience. We understand that needing to replace missing or poor-quality ingredients defeats the convenience you're paying for. This is not the standard we aim to provide. We'd like the opportunity to investigate further and make things right—please contact our support team with your account details.
One of the more affordable options out there. We’ve been ordering for several years. Ingredient quality has gone down recently as has packaging. Had several repeated issues with leaks and damaged items. Food items squished, exploding potatoes, hair in the packing tape, leaking meats almost every week, etc. Sometimes the company responds right away, sometimes not at all. Basic meat&potato recipes used to be standard but now cost premium, there are a lot more exotic type meals that just don’t interest us and it’s hard to find more family/kid friendly options now. They don’t want falafel and tofu tzatziki lettuce cups. But repeatedly having mac&cheese or spaghetti gets old also. The whole point of a meal kit is to avoid repeating the same boring recipes like that. Variety doesn’t mean eating things we can’t pronounce. Do like the minimal waste like no recipe cards, but feel like “pantry staple” items that are required for recipes seems to be an every growing list when some of the things used to come with the meals. Cost has gone up, quality has gone down, but still one of the more affordable food kits out there.
Reply from Dinnerly2026-06-14
Hi Heather, thanks for taking the time to share your feedback and rate our service. We're sorry to hear that you find the quality, variety, and service are going down and prices are going up. This is not the experience that we strive to provide. Rest assured that your feedback has been shared internally. If there is anything that you need, don't hesitate to reach out to our customer care team. Kind regards.
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