Terrible customer service
The food is fine - the recipes are mostly good, at least from what I could experience in the first two weeks. The main problem is customer service. I am very unhappy with how my delivery problem was handled. Speaking to someone on the phone is very difficult. The first time I complained, I received an apology and not much more explanation. The problem happened again in the second week. This time, the person I chatted with seemed more interested in debating the information I shared than in solving the problem (the problem was that the box was not being delivered to my door on the second floor of an apartment, even though I had shared the gate code). If they had solved the problem, I would have been fine - I don't care about what happened in the first two weeks, just want to make sure that it won't happen again. The experience was bad enough that I lost trust.