Unacceptable response
I ordered my first week’s worth of 6 meals and a market meal. I received the order on time but when I opened the box found only a few items of one meal and nothing of everything else. Essentially I got nothing. How can this happen? I immediately reached out to customer service on the app with my complaint. I received a generic response offering $15 towards my next purchase. I sent again to more adequately explain the issue and same response. I called the customer service line to a message that they are experiencing a high volume of calls and redirected me to the app or email. I sent to email twice with pictures and detailed explanation of the issue. No response yet. I have since advised my credit card company of fraud. This is utterly unacceptable and I have now made it my mission to expose obvious ineptitude at best and outright fraud at worst.