We are Martha Stewart & Marley SpoonWe love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking.Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home.Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop.Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!
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Is Martha Stewart & Marley Spoon legit?
Martha Stewart & Marley Spoon (marleyspoon.com) has a 3.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 27% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide selection of delicious and creative recipes that make weekly meal planning extremely convenient for busy households. Many people state that the provided items taste remarkably fresh and consistently deliver wonderful flavors for home-cooked dinners.
However, some customers also noted frustrating issues with missing ingredients, broken containers, and messy packages. Reviewers frequently shared annoying delivery delays, tracking problems, and occasional instances of spoiled produce arriving in their boxes. Several buyers mentioned that customer support responses offering small future credits felt inadequate to resolve these repeated mistakes.
Auto-generated from all reviews of this business. For reference only.
Been ordering from Marley spoon for about a year or more. The quality of the food, and the recipes have been really good, compared to similar companies. At first they were getting it right. The delivery day, the condition of ingredients, ALL of the Ingredients. Those elements have degraded over time. The delivery company they use must toss those boxes around because there’s always something that is broken inside or squished. And over the last few months, we’ve been lucky if it’s even delivered on the scheduled day.
When we contacted customer service about these issues, they say sorry we will try and make it better here’s a discount, but that does not fix the frustration of not having the meals right
Reply from Martha Stewart & Marley Spoon2026-06-19
Hi Brad! Thank you for sharing this candid feedback. We are glad to hear you’ve enjoyed our recipes, but we are truly sorry that our delivery consistency and packaging have fallen short. We understand that a discount doesn't replace the convenience of having your meals arrive on time and intact. We are actively working with our delivery partners to fix these issues. Please feel free to reach out to our support team directly if additional assistance is needed. Regards!
This company and their delivery persons are incompetent. I have had them repeatedly contacting me trying to get into my building to do a delivery to someone else. I've contacted their customer service to no avail, each time they said it would stop, it does not. They also leave the boxes OUTSIDE the building when they can't get in.
Reply from Martha Stewart & Marley Spoon2026-05-04
I'm sorry for the frustration. This isn’t the experience we want. It sounds like a delivery issue with incorrect contact details and access. Please email us with your address so we can fix this with our delivery partner and stop further disruptions.
STAY AWAY! The boxes were delivered damaged. Often missing ingredients or of poor quality. Missing recipe cards often. Unresponsive customer service tickets. Little to no compensation for undelivered products.
Reply from Martha Stewart & Marley Spoon2026-04-14
Hi Lee, thank you for your feedback. We’re really sorry to hear about your experience. This is certainly not the standard we aim to provide. We’d like to look into this further and make things right. Please reach out to us at [email protected] (mailto:[email protected]) with your account details so we can review your orders and assist you directly. Best.
I had nothing but problems with this company from the jump. They sent me a box I didn't order of stuff I didn't like, they sent me a second box missing the proteins and had MOLDY PRODUCE! I fought with the company up the chain enough to finally get the second box refunded, but I had MULTIPLE emails, chats and phone calls to finally get there. Ridiculous layout of the recipes - hard to follow - and the options are unappealing at best. Never again.....
Reply from Martha Stewart & Marley Spoon2026-04-04
Sorry to hear about your experience. That’s not the standard we aim to provide. We apologize for the incorrect and incomplete deliveries, as well as the quality issues you encountered. Your feedback on recipes and selection is noted, and we’re working to improve.
Garbage do not order from these people. They’re a scam. Your blank your bank will block the transaction and they’ll continue running it running it running it running it until they find an open opportunity to snag your money. You’ll tell them do not leave the box outside and they’ll leave it out anyways I came home 30 hours later and the box was outside my house unthaw ants on it when I got home opened it up. It was nothing that I ordered. I emailed them instantly. They gave me a $15 credit. I’m not happy with it. I told him they could pick their food back up or where do I ship it back to they denied give me my money back so beware I wouldn’t order from this company there’s other companies that are way better and way cheaper.
Reply from Martha Stewart & Marley Spoon2026-03-12
Hi M D, thank you for your feedback. We’re sorry to hear about your experience — this certainly isn’t the experience we want our customers to have. As we’re unable to locate accounts through these kinds of reviews, please reach out to our support team at [email protected] (mailto:[email protected]) with your account details so we can review this further and assist you. Best!
The quality already prepared meals is very bad. They are bland, vegan options do not have enough protein or calories, fish options- smell very fishy, dry as a cardboard. Chicken dishes have no flavor. Also, veggies have the smell of a serious freezer burn. I called customer service and asked how Martha Stewart approved these. Oh, she is no longer associated with this company. Also, good luck with cancellations. Because we did not cancel the same day the box of food arrived, we have to get another box of it and pay for it too. It is ridiculous. Stay away from this company.
Reply from Martha Stewart & Marley Spoon2026-03-05
Hi OG, thank you for sharing your feedback. We’re really sorry to hear that the meals did not meet your expectations. This is certainly not the experience we want for our customers. If you haven’t already, please reach out to our support team at [email protected] so we can review your order and assist further. We’d appreciate the opportunity to look into this for you. Best!
-their site isn't the easiest to navigate
-i asked for vegan, low calorie, etc. i realized the box that WAS GOING TO BE SHIPPED, wasn't what I had requested. it had meat in it. i called to tell them they were GOING TO SHIP the wrong box, but i was told i couldn't have all of what i wanted, it was low cal, so that was good enough. i told them not to ship it, because i wouldn't eat it and i would throw it away. i was told no, they were shipping it anyway. i asked them to refund my money for that box, since i wouldn't eat it, I was told no!
Reply from Martha Stewart & Marley Spoon2026-02-24
Hi Meliss, thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. To clarify, our system has a cut-off date for editing orders, which allows us to source ingredients and lock boxes for timely delivery. Customers can select and manage their recipe preferences up until this cut-off—after that, orders are locked. When orders aren’t edited before the cut-off, the system will automatically select meals that match the dietary preferences set in your account. If no preferences are selected, the system pre-selects the “Everyday Variety,” which includes a mix of all meal types. We appreciate your feedback and understand it’s not ideal if the automatically selected meals don’t fully match your expectations. Our support team is always happy to help clarify options and provide guidance for future orders so you can get meals that best suit your preferences. Best!
Marley Spoon is a rip off!!!! I didn’t even select any meals after viewing what they offered!!!! My family is very picky and have many allergies. I cancelled my subscription and account. They charged my card for almost $200.00 and will not refund my money!!!! They are sending out a box that I DO NOT WANT & DID NOT ORDER!!!! The stuff they are sending let’s just say a dog would not eat it!!!! I have sent them many emails and NOTHING is being done!!!! They are the WORST BUSINESS that I have ever delt with!!!! Do Not Try!!!! They’ll rip you off and send stuff that you didn’t pick/order!!!!
Reply from Martha Stewart & Marley Spoon2026-02-16
Hi Karri, thank you for sharing your feedback. We are sorry to learn that you had issues with your first order.
As you can always keep up to date with our current and upcoming meals at www.marleyspoon.com/menu without signing up or providing any form of payment information, when you do click to accept the first order and account creation, at the stage where you add the payment details, the first order is set in place, as informed prior to the completion and in the introductory email sent at that time.
It is possible to cancel your first order as long as you contact us before its billing day, as stated in our help centre and in our terms & conditions. Simply cancelling your membership will not result in the automatic cancellation of your first order. If that was sadly not done, it is normal that the order was processed for delivery and, if no recipes are manually picked by the end of the cut-off, as part of the plan, the system will simply fill the order for you, following the setup you made upon creating the account. Once an order's cut-off goes past, not even we are able to take any other actions on it, as that is when the purchase order is sent to the suppliers, as we don't keep ingredients in storage. Regardless, our apologies for the inconvenience that this has caused you. Feel free to get in touch with our lovely customer care team, if any unaddressed matters still require our attention. Kind regards.
S
Scott in Atlanta美国 · 9 reviews · Experienced 2026-02-04 ·
★★★★★
Horrible customer service but in the end they made it right
Mixed bag on recipes - some are totally forgettable, some are delicious. Quality of ingredients varies widely. My last box had THREE rotten ingredients, and was missing an ingredient and recipe cards. Every order had minor issues but I considered this major. I tried to contact them immediately but guess what? They don't work weekends and don't have ANYONE cover for customer service. I asked for a FedEx label to return the box but when I finally spoke to someone, they more or less said tough luck, here's a few bucks refund, and washed their hands of the whole matter. HORRIBLE customer service. I cancelled the service, then got a form letter email from the CEO, asking for feedback, which I happily provided. The CEO (or her admin) didn't even bother to reply.
I've contested the charge with my credit card company and of course cancelled my service. I will note that I tried them once before and the exact - EXACT - same thing happened. They don't give two flips whether their customers are satisfied or not. I recommend you steer clear of this shady company.
UPDATE 2/13/26 - in reference to the response from Marley Spoon published here, I have two questions - 1) why wasn't this matter of any importance to Marley before I posted this review? 2) as stated, I responded to a form email from the CEO. Odd that they care sooooo much but she couldn't take the time to respond to feedback SHE SOLICITED.
This is a common practice amongst shady companies - they'll post a response to a negative review that, on the face of it, looks like they really are concerned and want to make things right. However, given multiple chances (out of the public eye) to make things right, they won't even respond.
Don't be fooled, folks. I will respond to their customer service, as they requested, and see what happens. Further update to come.
UPDATE 2/18/26 - I'm happy to report that MS has credited my account for the hosed-up box. Shame that I had to raise such a stink just to get the right thing done but at least it's now done. I've upgraded my star rating from one to four to reflect that in the end, things worked out.
Reply from Martha Stewart & Marley Spoon2026-02-13
Hi Scott, thank you for your update and for sharing your concerns. We’re really sorry you’ve felt unheard. That’s not the experience we want for any customer. Your feedback is important to us, whether shared privately or publicly, and we apologize if that hasn’t been reflected in your experience. We’d truly like the chance to make this right. We look forward to hearing from you and receiving your details so we can review and follow up with you directly. All the best!
We really wanted to love this service. Unfortunately, out of 4 orders, not one delivery had a complete set of ingredients. Additionally, the customer's ability to change meals ordered and/or move delivery dates/times was lacking, which resulted in receipt of amounts and types of meals that were not desired. The recipes advertised were interesting and the ingredients received were high-quality, but, unfortunately, the delivery infrastructure/mechanisms just wasn't there, which makes participation with the service costly and frustrating.
Reply from Martha Stewart & Marley Spoon2026-01-23
Hi DZ, thank you for taking the time to share your feedback. We’re really sorry to hear about your experience. This certainly isn’t what we want for our customers. Missing ingredients and limited flexibility around meal or delivery changes can be frustrating, and we understand how disappointing it must be when this happens repeatedly. We appreciate your kind words about the recipes and ingredient quality, and we’re sorry the delivery experience didn’t meet expectations. Please reach out to our support team directly with your account email so we can review this further and assist. Best!
Severely Contaminated Delivery, Dismissive Support, and No Refund — A Completely Unacceptable Marley Spoon Experience
I am extremely frustrated with my experience and am formally requesting a full refund for my most recent Marley Spoon order.
When the delivery arrived, something inside the box had exploded, releasing a liquid with a strong vinegar odor that soaked nearly everything inside. Vegetables and other food items were completely contaminated, leaving me no choice but to throw away over half of the box for safety and sanitation reasons. This was not minor damage. This was a clear case of contamination that rendered a significant portion of the shipment unusable.
Despite this, customer service refused to issue a refund. Instead, I was offered an estimated credit worth less than half the value of the box, and only as a future credit rather than a refund. This does not resolve the issue. I am now forced to go to the grocery store and repurchase items that should have been provided intact, while also being asked to place another order to even use the credit. That shifts the burden and cost entirely onto the customer.
To make matters worse, the customer service chat was ended prematurely by the agent, without any clear resolution or confirmation, which is unacceptable when dealing with food contamination and loss.
Given the extent of the spill, the contamination, and the lack of proper customer support, the entire box should have been refunded, not partially credited. This experience has been more of an inconvenience and financial loss than a service.
Based on this experience, I strongly caution others. Stay away from Marley Spoon.
Reply from Martha Stewart & Marley Spoon2026-01-13
Hi, thank you for sharing your experience. We’re very sorry to hear about the condition of your recent Marley Spoon order — receiving a box with spilled or contaminated ingredients and a strong odour is completely unacceptable, and we understand how frustrating it must have been to find so much of your food unusable. We also recognise that the credit offered may not have felt adequate and that ending your chat prematurely added to your frustration. This is not the experience we want for our customers, and your feedback has been shared internally to help improve our processes and prevent situations like this in the future. If you’d like further assistance, please reach out to our support team at [email protected] with your order details so they can review the situation and advise on next steps. We truly appreciate your feedback and are very sorry this happened. Best!
After researching forever and using Hello Fresh for years thought I'd try Marley Spoon. I got suckered by $253 off if you order now, figured it was definitely worth checking out. so go through the setup, they make sure to get your credit card early. Try to setup my first delivery and of course I don't have the promised promotion. I figured no big deal it happens, support isn't available, so all I can do is email. also since they've let me pick my recipes it auto orders and there is no way to cancel the incoming order. I completely cancelled my account with in 20 minutes of creating and it says "your last delivery is on it's way". There are way too many meal services to treat new customers this freaking bad.
Reply from Martha Stewart & Marley Spoon2026-01-04
Hi Versile, thanks for sharing your feedback. We're very sorry to hear about the poor experience. Please reach out to our customer support team so we can better assist you. All the best!
I have had a good experience with most of the meal kits. They offer a variety, and many are out of the ordinary. Beef omurice was new to me and very tasty. Harissa trout was a new spice taste that I enjoyed. I appreciate that they send a grass-fed version of ground beef.
I very much love Roberta's pizzas from their Market.
My criticisms are that they include products with MSG in the meal kits, for example in their soy sauce, when in fact they could easily get non-MSG alternatives.
Also, lately I have been ordering beef-stewed-type dishes, and they send me pre-made braised beef. I would rather be sent raw meat, even if it takes me awhile to cook it.
The recipes are inventive and delicious, it saves time meal planning and shopping, and it was delivered on time. Appreciate savings with a coupon code, too.
I do not recommend Marley Spoon. Our first delivery never arrived, and the replacement box showed up a day late with all the ingredients thrown together and mixed with leaking meat juices — completely unsanitary.
Customer service promised a refund, but later canceled it, leaving us frustrated and disappointed. In our experience, Blue Apron is far more reliable and provides much better service.
This experience shows a lack of professionalism, poor delivery standards, and unhelpful customer support. I would strongly advise caution before using this service.
Reply from Martha Stewart & Marley Spoon2025-12-16
Hi Yasmine, thank you for taking the time to share your experience. We’re really sorry to hear about the delivery issues and the condition of the replacement box; this is certainly not the standard we aim to provide, especially when it comes to food safety. If you haven’t already, we encourage you to report this directly to our Customer Support team so we can review what happened in detail, follow up on the refund concerns, and use your feedback to help improve our services. Best!
Really love the mix of recipes. From chef inspired bougie meals to family friendly standards. I can always find something I like or something new I can’t wait to try. And from all over the world! I feel like I can travel without leaving my house.
Honestly the cost is the only deterrent. My number one choice for meal kits, but only if I have a promo code or the money available.
This is probably the tenth meal kit services we have tried over the past 6 years. We're on our first box and have made 4 meals so far. I had to give every meal 5 stars because they truly deserve it. I am very critical when I rate meal kits. Every ingredient item is excellent quality. Every detail in the preparation directions. They have a large selection every week.
I hate websites you must enter credit card information prior to choosing your meals. The website said you will not be charged, yet I was charged. I didn't realize I was charged, and they gave me the default meals. Of course, when I tried to cancel, they couldn't cancel the first order that hadn't even been shipped. This is usually a ploy by all these meal companies. They all use the same tactics, which is really annoying. I am assuming someone bought stock in these companies and that is the reason why our government hasn't required this business to be 100% open with all the information, including meals, upfront prior to entering in your credit card. Also, if a transportation company has not picked up the meal, the order can be canceled without being charged. These guys, I will never order from again.
Reply from Martha Stewart & Marley Spoon2025-12-09
Hello Marcus, thank you for your feedback. We are so sorry to hear about your frustrating and disappointing experience with our sign-up process. I would like to explain that our menu is always available without needing to enter any personal information or payment details here: www.marleyspoon.com/menu. You can also view all our plans and pricing at www.marleyspoon.com/select-plan. We want to help you further with this. Please reach out to us via email at [email protected], over the phone at 866-228-451, or through the chat function on our website. Our customer care team will be glad to assist you. We hold ourselves to high expectations and are very sorry that your first experience was not up to the standards. All the best!
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