Marley Spoon rapidly went downhill in Summer 2026 - Cancelling as soon I can get a hold of a real person!
Started my Marley Spoon subscription in January 2026 and initially it was great. Good recipes, good ingredients, on time delivery, and complete orders. Occasionally there would be a missed ingredient here or there, but the online refund request process was easy. Marley Spoon started going downhill in June or July 2026. Boxes arrived with burst ice packs, leaking protein (raw chicken juice all over everything... yuck!!) and more missing ingredients. Twice now my box has arrived late (2 days late this week!) with melted ice packs and the ingredients above 40°F (food safe temp). Today's delivery is the last straw. The box arrived 2 days late with warm ingredients. Twenty, yes TWENTY ingredients were missing, including 3 of the main proteins, all of the cheese, ravioli, buns, and numerous other ingredients. SO FRUSTRATING. When I called customer service to ask for a full refund on this box, the automated message says they are experiencing higher than usual call volume (no surprise with boxes packed like this) and then HUNG UP ON ME. As soon as I can get a hold of a real person I'm asking for a full refund of this box and next week's box, and then cancelling my subscription. So sad that a meal delivery company with such great options went downhill so quickly. Now I have to scramble to find something to make for dinner for the 3rd night in a row since I had been expecting my box 2 nights ago...