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DCR

Canada

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1 review

focalprice.com

Anyone who takes this joke of a site seriously is smoking crack.

I went to order a tablet from them. They had no problems taking my money, and not until after they did do they send an email saying that in order to ship my order they need a ton of information including a scan of the front and back of my credit card (yea right, like I'm going to give you my CCV on the back of my card). I paid with PayPal and I'm verified so FocalPrice can go shove it. I asked for a refund and the refund timeframe changed 3 different times in my emails (at one point is was 25 business days to get a refund!). I contacted PayPal and my credit card company and got my money back much faster than that. What annoys me the most is that they claim that they do this with EVERY order but the only thing you can find about this on their website is one sentence in a faq about their order process which says "We may also require additional verifications or information before accepting any order." Key word: MAY. Not will, but MAY. If you do it with every order then there's no "may" about it. And since when would reasonable "additional verification" include obtaining my FULL credit card number AND CCV code? Oh and forget trying to contact them in any way outside of their website. It's through their website (where they have control to edit/delete messages to suit them - not that its happened to me but if you want to scam people you might as well keep control) or nothing at all. It doesn't matter. Any company that wants all of your personal information AND a scan of the front AND BACK of your credit card even after using a reputable VERIFIED payment method (billing address matches shipping address) is a SCAM. If their policy has changed regarding credit card details I will edit this accordingly, but until then I'm going to continue to make as many people aware that if you want to buy from Focalscam you will need to go through unnecessary BS and give enough information to be readily frauded.

2013-12-07Helpful 1