It’s a LIE that you can get any real…
It’s a LIE that you can get any real PHONE service on Audible!!! I’m 84 years old and have had an Audible account for YEARS! Just recently, I discovered that as a loyal Audible subscriber I could not download FREE Kindle Unlimited books if Audible also recorded that particular book. I HAD to PURCHASE the Audible version with a credit! Nor could I access an Audible promotion deal that was open to non-Audible account holders. AGAIN, the system REQUIRES me to use an Audible credit (or pay the FULL price (more than $16,) rather than allow me the promotion price of $2.42! I TRIED to get a PHONE number for Audible. It gave me a phoney phone number that turn out to be a chatbot. After texted the chatbot for awhile, I asked to speak to someone. The bot transferred me to a billing that said it charged me a ‘fully refundable’ (?) $5. The bot said I’d get a call within 4 minutes. After about 10 minutes, I got a text that someone had attempted to call me but it went to voicemail. However, I was holding my phone and my hearing aides are connected with my phone. I can’t imagine how anyone could have called. I asked the (supposed) agent to please call back within the next 10 minutes because it was approaching midnight. I never heard back. (I have no idea whether I was charged for that call.). I tried again today to reach a live body. This time I got the same window for a chatbot. HOWEVER, this time, I wasn’t permitted to even TEXT! The system, instead, would only permit me a multiple-choice menu to choose from. They call this ‘CUSTOMER SERVICE????