Live chat unable to provide useful information
I ordered a picollo on Dec 16 and it has not arrived. Contacting their live chat is a waste of time, with template replies only. I have lost trust that the instrument will ever arrive. I asked to be refunded, but was told I could only be refunded if I return the item. But if the item never arrives.. how do I get a refund? Beware! UPDATE - since posting here, the customer services got in touch with new tracking information, which would have helped initially. The package was lost as the local courier did not have my full address. Luckily my local Hermes courier worked it out just from my name and my town (I may be ordering too much online :) Anyway, good news that the package arrived, but the poor communication / information from the tomtop live chat still stands. It was a frustrating experience and I won't order from them again.