Replacement parts are available!
I have some problems with using and losing the tweezers and toothpicks that come with the pocket knives. I didn't find them at the online website but when I contacted swissoutpost.com by email I got a response immediately and they sold me replacements for the tweezers and toothpicks at a very reasonable price. The contact, Robert Grove, was friendly, courteous and accommodating. This was a very pleasant interaction. Thank you!