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Thomas Raab

United States

1 Reviews
2 Reads
0 Useful

1 review

Gold And Silver Online

Prices are reasonable; people are good; delivery needs work!

I recently bought a gold bar and an American gold eagle coin; they sent me 2 emails stating that both items have the same tracking number. I assumed therefore that the two items would be delivered in the same box; only one item came in the box. I called and they told me that their delivery service made a mistake and they would send me the other item; the item arrived this Monday but I was not home at the time since they did not tell me the tracking number for the missed item. USPS left me a note stating that I could pick up the item later that day; they also said that I would be charged $19.99 for shipment. I had to call the company again; a very good woman told me that this is incorrect and she would take care of the matter. She did; I picked up the order and now (after all of this!) everything is OK. Two very large mistakes; their shipping department needs to be talked to! Otherwise, a good company.

2014-03-25Verified