I called to cancel my service
I called to cancel my service, due to not using it, THAT being because if ignorance to the program. I was not "schooled" on the benefits of the program when I signed up several years ago, therefore never made good use of what I was paying for. Luis M. however, took time with me to explain the program and actually saved your company an account. He is a very patient, kind young man, very knowledgeable of his job and the program's benefits. I would like to commend him for an excellent job, and hope he receives due recognition.