Free trial was good, but service is questionable
We did the free trial class for my five year old, he did enjoy it and the teacher was very nice, but there were a lot of technical issues. The app screen on iPad kept freezing while voices continued, the other kids were having connectivity issues too, they had to keep signing in and out to refresh the app. Pricing is a bit expensive too, even for their packages, especially considering this is an online class with multiple kids at the same time, so it's not even 1 to 1. Lastly, my biggest issue is how the teacher followed up with me. At the end of the class she told us parents that she would be sending us feedback regarding the performance of our kids, but she never did. Instead, she just asked me how my son felt about it and proceeded to try and sell me the packages. After several back and forth, I eventually told her we've decided to enrol in a local physical Chinese school instead of doing online classes. She tried to explain the disadvantages of a physical school, but without even giving me time to listen to her message and respond, she immediately went on to say unfortunately the special package is only for today and since I've decided not to proceed, it won't be available anymore even if I decide to join in future. I feel like that is very passive aggressive and hard selling, not even giving me a reasonable timeframe to consider? Perhaps your teachers need to be trained better in customer service.