LingoAce

We like the flexible course and the teacher is very professionell

Unfair Check-In Requirements and Very Disappointing Customer Service

I paid $1,598 for a LingoAce package that included 79 lessons, with 24 bonus lessons requiring social media check-ins. During the sales process, I was not clearly informed that I would need to complete 48 check-ins, limited to once per week, taking nearly a year to unlock all the bonus lessons. I later learned that another customer purchased a comparable large lesson package with the same total number of lessons but was only required to complete 6 check-ins. Why does one customer need only 6 check-ins while I am required to complete 48 for the same total number of lessons? I have repeatedly contacted the sales representative, customer service, and a supervisor. They keep telling me that my case has been escalated, but no clear resolution has been provided. The sales team was extremely responsive before payment, but the after-sales service has been extremely disappointing. I am requesting that LingoAce unlock all my remaining bonus lessons without any further mandatory check-in requirements. I hope senior management will address this unfair difference and provide a clear written resolution.

The setup is very efficient

The setup is very efficient, the customer service is excellent, and the program offers great flexibility.

Ignorant Reviews and Unforthcoming Onboarding

I do not like that they offered a discount for classes saying there would be "1 sharing check in opportunity" which actually means they will require me to make a post on my social media and leave it there for 12 hrs. They also asked me to write this review before I have even started the classes...which means that most of these reviews are from people who haven't actually tried the product. The onboarding process lowered my faith in this company.

Both my kids and I like the trial…

Both my kids and I like the trial classes. The teacher is very encouraging.

Kaity CaiUnited States · 2 reviews · Experienced 2026-09-30 · Posted 2026-10-01

My son's teacher is great but costumer service sucks

My son's teacher is a FIVE STAR;she is engaging and patient. But I'm frustrated by their strict cancellation policy. We recently experienced an unexpected power outage and were unable to provide the required advance notice, and the lesson was still counted as consumed. There is no flexibility for true emergencies, which feels unreasonable and unfair. To make matters worse, their customer service is unresponsive; my initial inquiry about this issue was completely ignored. For the nearly two thousand dollars I paid, I expect much better customer service and support.

Terrible and total misrepresentation

Terrible and total misrepresentation. I am utterly disappointed. China customer service has improved dramatically. This is shocking.

Teachers are great

Teachers are great, there’s a lot of different teachers, and you have the option to switch teachers when ever. Our teacher also encourages our kid to chat. And they discuss about everyday topics like what they ate for lunch, what they do the weekend. Something different then just the class topics

Horrible communication

Multiple spams across multiple emails text and phone calls All asking the same questions How can you be teaching a language with such poor communication

Payment options

Overall was fine except I used to be able to pay via Zelle which was really fast, low cost and convenient. Now only options are credit cards or bank transfer. The bank transfer would require me to go to bank and do a wire transfer, which also incur a cost and also time. I. Would prefer a much more convenient option for electronic money payment system that is low cost without additional processing fee.

Recommending the LingoAce…

My girl has been enjoying the LingoAce Chinese lessons so far. The teachers are deligated and passionate about teaching and my girl is happy learning Chinese words now.

Problems with class timing not fixed yet. Good teachers.

Problems with booking not fixed yet. Once money received, less proactive in assisting in making sure classes are booked correctly and not clear in communication.

Excellent 1-1 learning playform

Very thorough and caring customer care. Very thoughtful and rigorous curriculum. Kids are engaged and learning, parents are joyful. Highly recommend.

Over priced lessons and insensitive coordinators

We pay about$23 a class for the math classes. They say this is for US students but they don’t observe US federal holidays. When we don’t attend the class since it was a public holiday, they still charge you and say they observe different holidays and ask you to listen to recording. But there is no 1 hour recording since the kids didn’t attend the class. They only care about making money. The teacher would bluntly say that the kids are not doing their homework. There are 2 ways you can submit assignments. Either you print and write on the document and scan it back or do an interactive online assignment. I spend about 2-3 hours a week helping my kid to do assignments but his teacher would bluntly say he doesn’t do homework at all. Later she said she only checks the scanned copies and not the interactive assignments. I regret taking these lessons and paying upfront for them. Not worth spending $23 a class for group lessons.

Great teacher you provided.

Love the classes

Love the classes. I’m not a part of Facebook or WeChat, so the bonus classes aren’t an option for me in the new pricing scheme.

Nishino AmandaJapan · 1 review · Verified · Experienced 2026-08-30 · Posted 2026-08-31

Overall is good but sales tactics may need to be observed

Consultant is very prompt and replies with good information and friendly. However the sales tactics was a little manipulative. For e.g. there was a package of 6 sessions of USD163. Limited slots. The consultant sent it in a evening. When I enquired the next day, he said the seats all taken up. 5 min later he texted me that he spoke to his manager and there's one seat available. Maybe that was true but again, it doesn't seem quite like it to me. So while I didn't expose him for good gesture reason, I think such tactic isn't quite acceptable. So overall is good except for this one incident.

Love the one on one teaching and…

Love the one on one teaching and individualized attention. Too many or too frequent rotation of 学管/coordinators that we are not familiar with. Prefer dealing with the ones we have at least some relationship with.

The teachers are qualified in teaching…

The teachers are qualified in teaching the children. Like the program that we choose for the kid.

Why I'm Done With LingoAce

I’ve worked for LingoAce three different times, and nothing has changed. They keep inviting teachers back like they’re some “great company,” but the reality is a mess. Their promises about incentives, advancement, and tiers are fake. None of it exists. Pay is slow, communication is awful, and if you need help, you’re ignored. Appeals are pointless. The responses are generic, copy‑and‑paste garbage that look computer‑generated. Nobody is actually reading them. The penalties are ridiculous — completely over the top and feel like a way for the company to take money from teachers. It’s unfair, unnecessary, and honestly shady. One tiny mistake and they start reviewing you nonstop until you quit. The turnover is constant because they don’t treat teachers like professionals. After three rounds, I’m done. I will never work for LingoAce again, and I strongly warn others not to. LingoAce Thank you for your response. However, you did not address the main issue: the 200% fine. I need a clear explanation of how a penalty that extreme is justified under your policies. My experience was negative due to unreasonable fines and inconsistent policies. I stand by my review. I will not provide additional personal information. My review stands as written. My experience was disappointing due to scheduling and communication issues. I’ve already received confirmation of changes, but they weren’t implemented. In my experience, some of the practices felt questionable — including fines that reached 200% for missed classes. This is why I consider the system to be unfair to teachers. My experience was disappointing due to scheduling and communication issues. I’ve already received confirmation of changes, but they weren’t implemented. In my experience, some of the practices felt questionable — including fines that reached 200% for missed classes. This is why I consider the system to be unfair to teachers and a bit SHADY. This concludes my clarification.”