Unfair Check-In Requirements and Very Disappointing Customer Service
I paid $1,598 for a LingoAce package that included 79 lessons, with 24 bonus lessons requiring social media check-ins. During the sales process, I was not clearly informed that I would need to complete 48 check-ins, limited to once per week, taking nearly a year to unlock all the bonus lessons. I later learned that another customer purchased a comparable large lesson package with the same total number of lessons but was only required to complete 6 check-ins. Why does one customer need only 6 check-ins while I am required to complete 48 for the same total number of lessons? I have repeatedly contacted the sales representative, customer service, and a supervisor. They keep telling me that my case has been escalated, but no clear resolution has been provided. The sales team was extremely responsive before payment, but the after-sales service has been extremely disappointing. I am requesting that LingoAce unlock all my remaining bonus lessons without any further mandatory check-in requirements. I hope senior management will address this unfair difference and provide a clear written resolution.