My son's teacher is great but costumer service sucks
My son's teacher is a FIVE STAR;she is engaging and patient. But I'm frustrated by their strict cancellation policy. We recently experienced an unexpected power outage and were unable to provide the required advance notice, and the lesson was still counted as consumed. There is no flexibility for true emergencies, which feels unreasonable and unfair. To make matters worse, their customer service is unresponsive; my initial inquiry about this issue was completely ignored. For the nearly two thousand dollars I paid, I expect much better customer service and support.