Customer service has been awful
Customer service has been awful. I purchased a set and needed to return some items and change for different sizes. At first they were extremely helpful and we got a return arranged. They have had my return for other 3 weeks and won't issue me a refund or voucher to purchase new pans. Every update is the same just saying they are looking into it and had delays etc etc. Coming up to 4 weeks to process a refund is not on and you can't speak to a human on the phone. I have had to report this to my credit card company which I didn't really want to do. Be very cautious if you are using them and need a refund or exchange. For the amount the products cost I would expect a much better service. Very disappointed ****UPDATE*** I can confirm this was resolved in the end and I recieved a voucher to allow me to purcahse some different pans which im happy with. Took too long but thanks for getting it resolved.