The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Written by the business, not verified by us.
Is Hexclad legit?
Hexclad (hexclad.co.uk) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the premium cookware for being solid, beautifully designed, and remarkably easy to clean after daily cooking tasks. Customer service representatives are consistently described as exceptionally fast, polite, and extremely helpful when handling warranty replacements and general product inquiries.
Some reviewers were not happy with delayed responses, long wait times, and frustrating difficulties regarding return and refund processes. Other consumers also mentioned ongoing issues with automated support interactions and unexpected problems concerning product quality failing over time. Additionally, a few buyers noted receiving poor communication when trying to resolve shipping or missing item disputes.
Auto-generated from all reviews of this business. For reference only.
Premium price, terrible non-stick performance and a disappointing warranty response
I bought my HexClad cookware in November 2025. Less than a year later, eggs and meat stick badly to the frying pans.
I’ve followed HexClad’s instructions repeatedly: cleaned them thoroughly, seasoned them, used oil and cooked on low-to-medium heat. I’ve re-seasoned them 5–6 times. Nothing fixes the problem.
I contacted HexClad under warranty, and they said the photos showed “sticking and cooked-on residue,” and that sticking is typically a “care/performance” issue.
Of course there’s cooked-on residue — THE FOOD IS STICKING. That’s exactly the problem!
Their solution? Season the pans again... the exact thing I’d already told them I’d done multiple times.
For cookware at this price, I expected far better performance and customer service.
I genuinely feel I wasted my money.
Would I buy HexClad again? NO.
Would I recommend it? ABSOLUTELY NOT.
If you’re considering HexClad for its non-stick performance, do your research before spending your money.
Reply from Hexclad2026-09-07
We’re genuinely sorry to hear about your experience and understand how frustrating it must be to have continued sticking despite the steps you’ve already taken. We also apologize that our previous warranty response did not address your concerns as you had hoped.
We’d really appreciate the opportunity to take another look at your case and see how we can help. Please feel free to send us your order details and, if possible, photos of the affected pans so our team can review the situation further.
Your feedback is important to us, and we’ll make sure your concerns are heard by the appropriate team. Thank you for taking the time to share your experience.
HexClad Support.
Very polite staff
Had bit of an issue registering 1 of the pans 1 email sent sorted in no time
Highly recomend this company
And their pans are second too none
You certainly get what you pay for
Reply from Hexclad2026-09-07
We’re delighted to hear that our team was able to quickly resolve the registration issue and that you’re so pleased with your HexClad pans. Your recommendation means a lot to us!
HexClad Support.
Very speedy response from customer service when ordering. Super helpful sorting out the summer sale offer 3 for 2. Just hoping the products live up to the hype when they arrive!
Reply from Hexclad2026-09-07
Thank you so much for your kind feedback! We’re delighted to hear our customer service team could help make the 3-for-2 summer offer easy to navigate. We hope you absolutely love your new HexClad products and that they live up to the hype! ❤️
HexClad Support.
Excellent customer service - the warranty on the pans is a real thing. Not like those company’s who will give any excuse not to send you a new item once it damages/breaks. My pan has damaged and they agreed to immediately send a replacement.
Reply from Hexclad2026-09-03
Thank you so much for your wonderful feedback! We’re delighted to hear that our warranty service met your expectations and that we could arrange your replacement quickly. We truly appreciate your trust and support!
HexClad Support.
pans are great, had one which was damaged and new pan sent straight out - excellent service
Reply from Hexclad2026-08-27
Thank you so much for your wonderful feedback! We’re delighted to hear you’re enjoying your pans and that we could quickly arrange a replacement. We truly appreciate your support! \
HexClad Support.
Had a problem with three pans and there was an email and some photos and the next day, they responded. All pans are being replaced. Best customer service that I’ve received for many years. Wish all major companies took a leaf out of HexClads book!
Reply from Hexclad2026-08-26
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to resolve the issue quickly and arrange replacements for all three pans. We truly appreciate your kind words about our customer service and your support of HexClad!
HexClad Support.
Jericho was really helpful and responded in timely manner.
Loved the quick service we received. Thank you
Reply from Hexclad2026-08-26
Thank you so much for your kind feedback! We’re thrilled to hear that Jericho was able to assist you promptly and provide the quick, helpful service you deserve. We truly appreciate your support!
HexClad Support.
They were so quick on resolving the issue with my replacement order and made the entire process smooth and easy. I truly appreciate excellent customer service and attention to detail. Special mention to Jericho!
Thank you!!
Reply from Hexclad2026-08-26
Thank you so much for your kind words! We’re delighted to hear that your replacement was handled quickly and smoothly. We’ll be sure to pass your special mention along to Jericho! We truly appreciate your support and are so glad we could provide the excellent service you deserve.
HexClad Support.
Thank you so much for your kind words!
We’re delighted to hear you had an excellent experience with our service. We truly appreciate your support!
HexClad Support.
£1,500 Return delivered — Hexclad Claims “wrong items” but refuse all evidence and ignore requests
I returned two parcels of HexClad cookware from my order (value approx.
£1,500) on 8 July using the prepaid DPD return labels HexClad themselves issued. Both parcels were confirmed delivered to their warehouse on 10 July.
Since 20 July 1 have repeatedly asked for my refund. HexClad's only response has been that the parcels arrived containing non-HexClad products. They have now repeated this claim several times, including from their Escalation Team, yet they have refused to provide a single piece of evidence:
• No photographs of the outer boxes showing my specific DPD tracking labels
• No photographs of the contents they claim were inside
• No weight records or intake logs linking those tracking numbers to anything
They keep directing me to contact DPD myself. I did. DPD confirmed that because HexClad generated and paid for the labels, only HexClad can raise a formal investigation.
DPD will not investigate with me.
I packed and returned the correct HexClad items. HexClad provided the labels, HexClad's facility accepted both parcels, and they are still withholding £1,500 while refusing to show any proof of what they say they received. Requests for evidence and proper escalation have been ignored.
This is not a policy dispute - it is a refusal to evidence a serious accusation while keeping a customer's money. Until HexClad either process the full refund or produce clear photographic evidence of the labelled parcels and their alleged contents, this remains unresolved.
Reply from Hexclad2026-08-24
We’re truly sorry for the frustration and inconvenience caused by this situation. We understand how concerning it is, especially given the value of the return and the time you’ve already spent trying to resolve this.
Please email our support team directly at "[email protected]"with your order and return details. Our team will be able to look into this matter in greater depth and provide you with more comprehensive assistance.
We sincerely apologize again for the experience and appreciate your patience while we work to get this resolved.
I was getting out of a abusive relationship , and he would not let me get the tops to my pans. The customer service team went out of their way to help me.So I would not have to go back to get them and endanger myself. I truly appreciate everything they did for me to get these lids replaced safely. Thank you again to the great customer service team.
You have helped me more than you know
Reply from Hexclad2026-08-24
Thank you so much for sharing your experience with us.
We’re truly glad our customer service team could support you and help arrange the replacement lids without putting you in a difficult or unsafe situation. Your safety comes first, and we’re grateful that we could make the process easier for you. Wishing you all the best and many happy cooking moments with HexClad!
HexClad Support.
Jericho was fast friendly and so helpful!! Solved all my concerns and worries the best way he could!
Reply from Hexclad2026-08-24
We’re thrilled to hear that Jericho was fast, friendly, and helpful in resolving your concerns. We’ll be sure to pass your kind words along to him!
HexClad Support.
Spot on warrenty. I sent pictures of a fault at 0900hrs and a new plan is being dispacted by 1530hrs. David does a top job on service.
Reply from Hexclad2026-08-24
We’re delighted to hear that David was able to make the warranty process so quick and easy. We’ll be sure to share your kind words with him! We appreciate your support and hope you enjoy your replacement pan.
HexClad Support.
I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐
The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of. I really appreciated their friendly and professional support.
The delivery was also fast, and everything arrived safely. I’m very happy with my purchase and the service I received.
Thank you, HexClad team! Keep up the great work! 👍😊
Reply from Hexclad2026-08-20
We’re delighted to hear you had such a positive experience with our customer service and that your order arrived quickly and safely. We truly appreciate your kind words and support. Enjoy your HexClad cookware!
HexClad Support.
Customer care is fantastic, had a slight problem with a pan and was resolved straight away, hex clad, you are fantastic, thank you David s, your team and yourself amazing x
Reply from Hexclad2026-08-20
Thank you so much for your lovely review! We’re thrilled to hear that David S. and the team were able to resolve the issue quickly and provide the service you deserved. We’ll be sure to pass on your kind words to David. We truly appreciate your support!
HexClad Support.
Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours.
Impressive customer service
Reply from Hexclad2026-08-20
Thank you for sharing your experience! We’re glad our team was able to resolve the issue quickly and get a replacement arranged for you. We truly appreciate your trust in HexClad and hope you enjoy your replacement pan!
HexClad Support.
I’m extremely impressed with HexClan, not only for the quality of their cookware but also for their exceptional customer service. When I needed a warranty replacement, the process was handled quickly, professionally, and with genuine care.
A special thank you to David S, who took ownership of the issue and made sure everything was resolved smoothly. His helpfulness, communication, and commitment to customer satisfaction really stood out.
It’s refreshing to see a company that truly stands behind its products and provides such outstanding support. I would happily recommend HexClan to anyone looking for great cookware backed by excellent customer service.
Reply from Hexclad2026-08-20
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed not only with the quality of your cookware but also with the support you received from David S. We’ll be sure to share your kind words with David and the team. It means a lot to us to know that we could make the warranty process smooth and reassuring. Thank you for recommending HexClad!
HexClad Support.
I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, sauces post cooking meat to remove the 'glaze' and more. Ive used metal, plastic and wooden utensils and it has been through the dishwasher a few times but generally gets handwashed and it still looks and performs almost like brand new with no apparent scatches or loss of performance. I have zero complaints about the pans that replaced a Le Cruset set that cost more and had a 'lifetime' warranty but only lasted 5-6years. Some time to go to truely compare but initial signs are very promising in comparison.
Reply from Hexclad2026-08-20
Thank you so much for sharing such a detailed review! We’re thrilled to hear your HexClad set has been performing so well across such a wide range of cooking and is still looking and performing almost like new. It’s fantastic to know you’re enjoying the durability and versatility of the pans. We truly appreciate your support and hope they continue to serve you for many years to come!
HexClad Support.
I received a damage frying pan and Jericho greatly help me in my approach for the replacement
Reply from Hexclad2026-08-20
Thank you so much for your kind words! We’re glad Jericho was able to assist you and make the replacement process smooth. We truly appreciate your support and hope you enjoy your new pan!
HexClad Support.
The most stress free experience. The best products and even better customer service, thanks to all.
Reply from Hexclad2026-08-10
We’re thrilled to hear you’re loving our products and that our customer service made your experience stress-free. We truly appreciate your support!
HexClad Support.
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