The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Written by the business, not verified by us.
Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
You answer every email I send so promptly. You answer all my questions and provide solutions with great courtesy. Your warranty is for real! You exceed expectations!
Thank you. You have a loyal customer. And, our friends were looking for new cookware and now use HexClad
Best Regards,
Mark and Debbie Schaefer
Reply from HexClad2026-08-28
Hello Mark and Debbie,
Hearing that our support has been prompt, courteous, and genuinely helpful means so much to us. We’re especially grateful that you feel our warranty delivers on its promise and that we’ve been able to exceed your expectations.
It’s also fantastic to hear that your friends were looking for new cookware and have now joined the HexClad family. Recommendations like that are one of the greatest compliments a customer can give us, and we truly appreciate you sharing your experience with them.
Thank you both for choosing HexClad and for being such loyal customers. We’re grateful to have earned your trust, and we’ll be here whenever you need us.
Should you ever need help, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
My concerns were treated with care. Even though I experienced an issue with my HexClad everyone was very friendly and helpful. Customer service was fantastic! HexClad warranty is amazing!
Reply from HexClad2026-08-28
Hello Starryeyes, it means so much to know that even when you ran into an issue with your HexClad, you felt genuinely cared for and supported throughout the process. We’re especially glad our team could turn a frustrating situation into a positive experience, and hearing that our warranty gave you confidence means a lot to us.
Thank you for taking the time to share such thoughtful feedback. We’re grateful you chose HexClad and trusted us to make things right. If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to help.
Your trust means the world to us, and we’re so glad to have you as part of the HexClad family.
Kareen - HexClad Support
Product is very high quality. The knives are very sharp and look fantastic. The cookware heats extremely well and is very non-stick when seasoned like the instructions state. I replaced all my cookware with these pots and pans.
Reply from HexClad2026-08-28
Hello Kyle, we’re so glad to hear how much you’re enjoying the sharpness and look of the knives, as well as the performance of your HexClad cookware. It’s especially wonderful to know you’ve replaced all your cookware with HexClad and that the seasoning instructions have helped you get that smooth, non-stick experience.
Thank you for taking the time to share such thoughtful feedback and for choosing HexClad to be part of your everyday cooking. We truly appreciate your support and are happy to know your cookware is heating beautifully and delivering the performance you were looking for.
Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Here’s to many great meals and even better moments in the kitchen.
Kareen - HexClad Support
I received a reply to my email the very same day, and the customer service representative was friendly and professional! With a lifetime warranty, this company is 100% trustworthy. This is the best customer service I’ve experienced in nearly ten years!
--Capt.Jay W
--KEY WEST ,FL
Reply from HexClad2026-08-28
Hello Hawk,
It truly means a lot to hear that your experience with our team left such a positive impression. We know how frustrating it can be when you need help with a product, so we’re especially glad our customer service representative was able to respond promptly and make the process feel easy and professional.
Thank you for taking the time to share such thoughtful feedback and for recognizing the value of our lifetime warranty. Earning your trust, especially after nearly ten years of customer service experiences, is something we don’t take lightly.
Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. We’ll always be happy to help.
Thank you for choosing HexClad and for being part of the HexClad community. Your kind words are a wonderful reminder of why we care so much about taking good care of our customers.
Kareen - HexClad Support
We bought a whole set about a year ago, enjoy using the pots and pans so much and keep adding new( rice pot, square egg pan) items as they're available!
Great Customer Service
I had a small issue with one of my HexClad fry pans—it got chipped a little bit. I contacted customer service about a replacement, and they were very helpful and open to replacing it. They sent me a new pan, and I received it within just 4 days!
I’m really happy with how quickly and easily they handled the issue. Great customer service and a great experience overall! Highly recommended. ⭐️⭐️⭐️⭐️⭐️
Reply from HexClad2026-08-27
Hello Ma,
We’re so glad we could turn a small hiccup into a great experience! Thank you for sharing your kind words about our support team and for giving us the opportunity to make things right. We’re happy your replacement pan arrived so quickly and that the process felt easy and hassle-free.
We truly appreciate your trust and your recommendation. Thank you for choosing HexClad and for being part of the HexClad family. Should you ever need a hand again, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I bought two frying pans 2 months ago. One pan is used every day and is already sticking. The advertising is misleading. I will have to replace these expensive pans soon, despite the assurance on their ads that "you'll never have to buy another pan", this is not true. Do not buy.
Reply from HexClad2026-08-27
Hello Gabrielle,
Thank you for bringing this to our attention. We’re sorry to hear that your pan has started sticking after only two months of use. We understand how frustrating this is, particularly when you expected long-lasting nonstick performance.
As a first step, we recommend gently cleaning the pan with warm, soapy water and a non-abrasive sponge to remove any buildup that may be affecting its performance. Avoid using high heat, as cooking over excessive temperatures can contribute to food sticking. We also recommend using a small amount of cooking oil or butter when cooking, allowing the pan to preheat gradually, and avoiding cooking sprays that may leave residue on the surface. For stubborn buildup, please follow the care and cleaning instructions provided with your HexClad cookware.
Should you need further assistance and for us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need further help or assistance, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I had some issues with my cookware scratching, even though I had only been using silicone utensils. I reached out to the warranty team to see if they could help resolve the issue, and I was very impressed with the experience from start to finish.
Submitting a claim was easy—I simply provided a video explaining the issue, and the team got back to me the same day. They were able to replace both my pot and pan. Jericho P. was the first person I worked with, and he was fantastic—very helpful and quick to respond.
I actually ended up providing the wrong size pan and had to reach back out to the warranty team. Diana C. was incredibly helpful and was able to correct the issue, even though the mistake was completely on my end.
Thank you to the entire warranty team for providing such excellent customer care and making the process so easy!
Reply from HexClad2026-08-27
Hello Tiffany,
What a wonderful note to receive, and we’re so glad our Warranty Team could turn a frustrating cookware issue into a positive experience. We completely understand how concerning it can be to see scratching on your cookware, especially when you’ve been taking care to use silicone utensils.
Jericho and Diana will be so happy to hear your kind words. It’s especially great to know that Jericho was quick to respond and helpful from the start, and that Diana was able to step in and make things right when the pan size needed to be corrected. We know mistakes happen, and we’re always happy to help find a solution.
Thank you for taking the time to share such thoughtful feedback about your experience and for recognizing the people behind the process. We truly appreciate you choosing HexClad and trusting us to make things right.
If you ever need help with anything else, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Diana helped me address every question and concern I’ve had. Thank you for great support!
Reply from HexClad2026-08-27
Hello Boris,
It means so much to hear that, and we’re glad Diana was able to make sure every question and concern was addressed with care. Thank you for taking the time to share such thoughtful feedback with us. We’ll be sure to pass your kind words along to Diana.
Should you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
I ordered the Hexclad 25 cookware bundle in December 2025. I seasoned my cookware and used it for all of my holiday cooking and everyday since. I was so pleased with the cookware that I discarded all of my Analon and Calphalon 25 years old cookware. I then recommended Hexclad to my daughter and daughter in -law. I have since ordered the salt and pepper shakers and the large Hybrid BBQ grill topper. I enjoy cooking with my Hexclad products and will continue to order their products in the future and as gifts for my family. I recommend anyone
researching cookware items, please consider Hexclad cookware. I guarantee you will be pleased with the quality and enjoy cooking.
Reply from HexClad2026-08-27
Hello Kathy,
What a wonderful note to receive, and it truly means a great deal to us. Thank you for sharing your experience and for putting so much trust in HexClad.
Knowing that you enjoyed using your 25-piece bundle throughout the holidays and have continued reaching for it in your everyday cooking is incredibly rewarding. We’re especially grateful that your confidence in HexClad led you to recommend us to your daughter and daughter-in-law, and that you’ve continued adding to your collection with our Salt & Pepper Shakers and Large Hybrid BBQ Grill Topper.
We love hearing that HexClad has become such a meaningful part of your kitchen, and we’re honored that you’ve chosen our products not only for yourself but also as gifts for your family. Your recommendation and kind words about the quality and cooking experience mean more than you know.
Thank you for choosing HexClad and for making us part of so many meals and memories. Should you ever need help with any of your HexClad products, please reach out to us at https://hexclad.com/pages/contact.
We’re grateful to have you cooking with us and look forward to being part of many more delicious moments in your kitchen.
Kareen - HexClad Support
there is no way this product can get high reviews. they must be paying people to make them. i bought the expensive set of 850 euros ...and non stick is absolutely NOT TRUE ...cheap pans are better than this. Gordon should not put his name to this brand.
I have to say I am super impressed with the customer service at hexclad. I bought a 7-pc set at Costco which are working great for me, I make everything in them. However, I’ve had issues with my 8” and 10” pans from the start where they heat up super fast and burn whatever is in the pan. I’ve tried treating the pans as suggested on the hexclad website, but nothing worked. When I make an omelette or scrambled eggs in them, they stick to the pan and the pan starts to smell even after washing. When I decided to report this to the warranty team and sent pictures of the damaged pans, the customer service team immediately approved my request and will be sending me two brand new pans. No questions asked. They didn’t try to blame me for misuse of the pans, or not treating them properly before hand, or anything else. Most other companies would do that first before accepting the claim. Now, that is world class customer service if you ask me. Thank you so much Hexclad team!
Reply from HexClad2026-08-27
Hello Anuv,
There’s nothing better than hearing that your HexClad experience has been exactly what we hope for, both in the kitchen and when you need us. We’re so grateful you took the time to share this thoughtful feedback.
We’re sorry the 8" and 10" pans gave you trouble from the start, especially after you’d already tried our recommended care steps. We know how frustrating it is when cookware doesn’t perform the way you expect, and we’re glad our Warranty Team was able to step in quickly and make things right without adding unnecessary hassle.
Your kind words about our customer service truly mean a lot to the entire HexClad team. We believe standing behind our products should be just as important as creating them, and we’re happy we could give you the experience you deserved.
Thank you for choosing HexClad and for making us part of your everyday cooking. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I'm told the CEO actually reads every review to see how the company's doing, while that's hard to believe I'll give it a shot anyways.
First of all, your customer service is great, no questions about it. This review is aimed at the quality of the product, which is a different story.
I've bought two sets of your cookware, and the coating on every single piece (including some of the replacements I received) have chipped off to a certain degrees, with the only utensil ever touching the interior was a maple wood spatula. So I either have the worst luck in the world, or there's a serious engineering flaw.
Additionally, the coating isn't as nonstick as one would hope, just about everything gets stuck on pretty firmly - fish, meat, poultry, even eggs. I'd love to share the pictures but there's no option here for upload.
But to be fair, it is slightly easier to scrub off the stuck-on crumbs compared to stainless steel.
So I began to season the wok as I would my cast iron, and now it has a thick, dark layer of polymer which gave it a much better nonstick surface, albeit very unsightly.
So I'm wondering now whether your coating itself is designed to be nonstick, or is it more designed towards having a strong grip on the polymer layer which needs to be applied. But if that's the case, how's that different from regular cast iron?
Wow! What can O say? I love my Hexclad cookware and knives, when I had a warranty issue with my 2qt pot, MISHAUNNA M. made the process quick and easy. This is a great company, and she is an asset to your business.
Reply from HexClad2026-08-27
Hello Julie, this kind of feedback truly makes our day. We’re so glad to hear you’re loving your HexClad cookware and knives, and even happier that Mishaunna was able to make your 2qt pot warranty experience quick and easy. We’ll be sure to share your kind words with her, knowing she made a difference means a lot to our team.
Thank you for choosing HexClad and for taking the time to share your experience with us. Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Kareen - HexClad Support
I love the cookware. I was originally skeptical about the price/value ratio, however the support is undeniable. If the pan flakes a tiny bit, they send you a new one, pretty much immediately.
Reply from HexClad2026-08-27
Hello Mark,
There’s nothing better than hearing that your HexClad experience has turned skepticism into confidence. We completely understand that investing in cookware is a big decision, so we truly appreciate you sharing your perspective on the value and, especially, the support behind it.
We’re glad our team was able to make things right quickly when you needed us. Your trust means a great deal to us, and feedback like this helps reinforce why taking care of our customers matters just as much as making cookware they love.
If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for giving us the opportunity to earn your confidence.
Here’s to many more great meals and plenty of cooking ahead.
Kareen - HexClad Support
There was a mistake in my original order (my fault). The Support Team at Hexclad was quick to correct my order efficiently, quickly, and professionally. I had mentioned that this was a gift for my wife for our 25th wedding anniversary on Sept 27. Everyone rallied to ensure the order was both correct and right on time! She loves them.
Outstanding experience! Special kudos to Diana C.
Reply from HexClad2026-08-27
Hello Gary,
What a wonderful way to celebrate 25 years together, and we’re so glad we could help make this special gift come together just right.
We’re sorry for the mix-up with the original order, but it means so much to hear that our Support Team was able to step in, correct everything efficiently, and make sure your order arrived in time for your anniversary. Knowing that your wife loves her HexClad cookware makes this even more rewarding.
We’ll be sure to share your special thanks with Diana C. and the rest of the team. Your kind words about their professionalism and care truly mean a lot to us.
Thank you for choosing HexClad to be part of such a meaningful milestone. Here’s to 25 wonderful years and many more memorable meals together.
Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Just received my new shiny replacement pans from Hexclad! They are beautiful!! Hexclad Customer Service as always, outstanding!!! Never forget to register your items on line for a smooth transition (replacement) process!! Thank you TEAM HEXCLAD
Reply from HexClad2026-08-27
Hello Luis,
What a wonderful note to receive! We’re so glad to hear your replacement pans arrived safely and that you’re loving their shiny new look. We truly appreciate you taking the time to share your experience and recognize our Customer Service team. Your kind words mean a great deal to us.
We also appreciate you highlighting the importance of registering your HexClad items online. It really can make the replacement process smoother, and we’re always happy to know when we’ve been able to make things right for our customers.
Thank you for choosing HexClad and for being part of the HexClad family. We hope your new pans bring you many delicious meals and years of cooking enjoyment. Should you ever need any assistance, please reach out to us at https://hexclad.com/pages/contact. We’ll be here and happy to help.
Kareen - HexClad Support
Customer service was EXCEPTIONAL. It took them about 10 minutes to fully resolve my warranty claim. I LOVE my Hexclad cookware
Reply from HexClad2026-08-28
Hello Jennifer,
Hearing that your warranty claim was fully resolved in about 10 minutes truly makes our day. We know how frustrating it can be when something needs attention, so we’re especially glad our team could make the process quick, easy, and stress-free for you.
Thank you for taking the time to share such wonderful feedback, and for the love you’ve shown our HexClad cookware. We’re grateful to have you as part of the HexClad family. Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact
Thank you for choosing HexClad and for trusting us to be part of your kitchen.
Kareen - HexClad Support
The team has been excellent addressing my concerns! A company is not only defined by the products they sell. A company is also defined by the level of professionalism and how they treat their customers. I’m extremely happy with the level of service! I recommend this product 100%! Thank you
Reply from HexClad2026-08-26
Hello Ludyn,
Knowing that our team was able to address your concerns and leave you feeling genuinely cared for means so much to us. You’re absolutely right, great products are only part of what makes a company special, and we believe every customer deserves thoughtful, professional, and sincere support.
Thank you for taking the time to share your experience and for recommending HexClad 100%. We’re truly grateful you chose HexClad and trusted us to be part of your kitchen. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
We’re so glad to have you as part of the HexClad family, and we’ll be here whenever you need us.
Kareen - HexClad Support
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