The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
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Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
We are blown away by the quality of this cookware. You get the best of all three worlds, stainless steel, cast iron and nonstick all in one very nice heavy-duty pan.
These are well worth the money and they are shipped quickly and packed very well
Reply from HexClad2026-08-24
Hello Tim,
There’s nothing better than hearing when a pan becomes a true kitchen favorite. We’re so glad you’re loving the versatility and heavy-duty quality of your HexClad cookware, and that it arrived quickly and safely. Thank you for taking the time to share such thoughtful feedback with us.
We truly appreciate you choosing HexClad and trusting us to be part of your cooking journey. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Hello Genevieve,
Thank you for taking the time to share your experience. We’re so glad to hear that Melissa was understanding and helpful throughout your interaction. We truly appreciate your feedback, and we’ll be sure to pass your kind words along to her.
If you should need any further assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help and make sure you feel supported.
Thank you for choosing HexClad and for being part of our community. Your feedback means more to us than you know, and we’re grateful to have you with us.
Kareen - HexClad Support
I Love the pans, had I very small nick in one, they replaced it, no problem!!
Great product!!
Reply from HexClad2026-08-24
Hello Les,
Thank you for sharing this, and we’re so glad to hear you’re loving your HexClad pans. We know even a small nick can be disappointing, so we’re happy we could make things right and get a replacement out to you without any hassle. We truly appreciate your feedback and your understanding.
If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for giving us the opportunity to take care of you. Here’s to many more great meals with your pans.
Kareen - HexClad Support
I was pretty discouraged when I discovered the issue with some of my pots and pans. This was the first time my family chose to use higher end cookware and spent nearly $1k on a complete set.
Thankfully, the customer service team made me so thankful for trust a reputable brand. The process was simple. The CSAs are professional and polite. They got what needed to be done to verify the issue and the legitimacy of my purchase and immediately moved onto resolving the problem for me. The turn around time was also faster than expected. I was really worried I was going to have to go through a bunch of hoops or that HexClad would fight to honor the lifetime warranty but I am happy with interaction and it will definitely be a point of discussion when I recommend your product to friends and family.
Reply from HexClad2026-08-24
Hello Muskrat,
It means a great deal to us to hear that, especially after making such a significant investment in your first higher-end cookware set. We completely understand how discouraging it must have been to discover an issue with your pots and pans after putting that much trust in HexClad.
We’re so glad our Customer Support team was able to make the experience easier and reassure you that you were in good hands. Verifying the purchase and issue is an important part of the process, but we never want it to feel like you’re being put through unnecessary hoops. It’s wonderful to know our team was professional, courteous, and able to get everything resolved faster than you expected.
Thank you for taking the time to share such thoughtful feedback and, most importantly, for choosing HexClad. Hearing that this experience strengthened your trust in us and that you’d feel comfortable recommending HexClad to your friends and family is incredibly meaningful. We’re grateful for the opportunity to make things right and to show you why standing behind our products matters so much to us.
Should you ever need any additional help, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Kareen - HexClad Support
I purchased the HexClad frying pan set about three years ago, and it has quickly become my favorite cookware. I use the two smaller pans almost daily for everything from meats and vegetables to eggs prepared in a variety of ways. They are extremely versatile. I can achieve a great sear on a steak while also cooking delicate foods like omelets and over-easy eggs with ease. Cleanup is simple and, in most cases, requires nothing more than hot water and a sponge. The pans have held up better than any other frying pans I've owned, despite being used almost daily for the past three years.
I also purchased the HexClad paring knife and boning knife. Both have maintained their sharpness, perform well, and feel comfortable and well-balanced in hand during extended use. In fact, my experience with these knives has been so positive that I plan to eventually replace my current Japanese knife set with HexClad knives in the next few years. My existing set is beginning to show its age, with several handles starting to crack and deteriorate, while the HexClad knives continue to perform exceptionally well.
More recently, my wife gifted me one of HexClad's larger pots, and it has performed exceptionally well every time I've used it. Based on my experience with both the cookware and knives, I look forward to eventually replacing the rest of my cookware with HexClad products as well.
Overall, I've been extremely pleased with every HexClad product I've purchased. The performance, durability, and ease of maintenance have exceeded my expectations, and I look forward to continuing to build my kitchen around HexClad products in the future.
Reply from HexClad2026-08-25
Hello Joe,
Three years of daily use is quite a testament to a great kitchen companion, and we’re so glad HexClad has earned that place in your kitchen.
Thank you for taking the time to share such thoughtful feedback. It means a great deal to hear how well your pans have held up through everything from everyday vegetables and eggs to getting that perfect sear on a steak. We’re especially happy to know that cleanup has stayed simple and that the cookware continues to perform after years of regular use.
We also truly appreciate you sharing your experience with our paring and boning knives. Hearing that they’ve remained sharp, comfortable, and well-balanced enough to consider building your future knife collection around HexClad is an incredible compliment. And we’re delighted that the larger pot your wife gifted you has been another great addition to your kitchen.
Feedback like yours is exactly what we hope to hear from someone who has lived with our products over time. Knowing that their performance, durability, and ease of maintenance have exceeded your expectations means so much to our team.
Thank you for choosing HexClad and for making us a part of your kitchen. We’re grateful for your trust and look forward to being there as you continue building your collection. Should you ever need any help, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Help service is so fast. I appreciate to Hexclad team.
Reply from HexClad2026-08-25
Hello Hồng Ngân Vũ,
Your kind words truly made our day. We’re so glad to hear that our support team was able to assist you quickly and make your experience a smooth one. Thank you for taking the time to share your feedback with us, it means a great deal to the HexClad team.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
OMGosh.
I received almost instant replies to any email I sent, and not auto-replies either, but real people.
The issue I had with my 12" HexClad pan was totally my fault, yet they're honoring the warranty.
Who does this sort of thing nowadays¿
Reply from HexClad2026-08-25
Hello Ramón,
There’s nothing quite like hearing that our support team made a frustrating situation feel a little easier. Thank you for taking the time to share this, we’re genuinely grateful for your kind words and for recognizing the people behind the emails.
We’re especially glad we could take care of your 12" HexClad pan and make the warranty process a positive experience. While we know things don’t always go as planned, we believe taking care of our customers should always be straightforward, personal, and handled by real people who genuinely want to help.
Thank you for choosing HexClad and for giving us the opportunity to make things right. Should you ever need help, reach out to us at https://hexclad.com/pages/contact. We’ll be here, ready to help make the next experience just as easy.
Kareen - HexClad Support
Great that I heard back in less than 12 hours & on a weekend! Excellent customer support via email & I’ve learned about seasoning pan process.
Very much appreciated Melissa!
Reply from HexClad2026-08-24
Hi Victoria,
It’s always wonderful to hear when our team could be there for you when you needed us, especially over the weekend. Thank you for taking the time to share your experience and for your kind words about Melissa. We’re also glad our guidance helped you learn more about the seasoning process and feel more confident caring for your pan.
We truly appreciate your feedback and your patience throughout the process. Most of all, thank you for choosing HexClad and for being part of our community. Should you ever need any further help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I have needed to get 2 frying pans replaced and the experience with your customer support team was fantastic. No hassle, just recycle the old pan and get a new one. Your products are the best, and it is topped off by the way you treat customers.
Reply from HexClad2026-08-24
Hello Curt,
What a wonderful note to receive, and we’re so glad we could make the replacement process easy and hassle-free for you. Knowing that you felt taken care of after needing to replace two frying pans truly means a lot to our team. We believe standing behind our products should come with standing by our customers, too.
Thank you for sharing your experience and for trusting HexClad in your kitchen. We’re grateful to have you as part of the HexClad community, and we’ll keep working to make every experience with us just as seamless.
Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Thank you for choosing HexClad and for giving us the opportunity to take care of you.
Kareen - HexClad Support
Everything sticks and hard to clean. Tried multiple times to re season. Not what is advertised
Reply from HexClad2026-08-24
Hello Debbie,
Thank you for sharing your experience. We’re sorry to hear that your cookware is sticking and has been difficult to clean, especially after you’ve made multiple attempts to re-season it. We understand how frustrating this can be and want to help.
For best results, we recommend using low to medium heat, allowing the pan to preheat gradually, and using a small amount of oil or butter when cooking. Avoid overheating the cookware, as excessive heat can contribute to sticking and residue buildup. For cleaning, allow the pan to cool before washing and use warm, soapy water with a non-abrasive sponge.
Should you need further assistance and for us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
We purchased full set of hex clad pans to include lids from Costco, during a promotion sale. Had great success with registering each and every pan. Not expecting to use any of the warranty I experienced some small pitting on an 8 inch pan. I been using it anyway, ran into another hex clad representative in Costco and explained the issue I was experiencing. He directed me to the warranty department online. It’s extremely easy to use, submitted a short video and a picture. Every pan has an extremely small serial number on the lip had to use a magnifying glass to read it. Overall, very easy process to submit. Unknown how long the process was gonna take, within minutes of submitting, we got a response. It looks like the pan will be replaced in 3-5 business days. Extremely happy with the warranty Customer Service processes. We highly recommend HexClad.
Reply from HexClad2026-08-24
Hello Tom,
Thank you for sharing such a thoughtful experience with us. We’re especially glad to hear that, even after discovering the small pitting on your 8-inch pan, our warranty process made getting help simple and stress-free. We know those tiny serial numbers can be a challenge to read, so we appreciate you taking the time to provide the details and video needed to help us make things right.
It’s wonderful to hear that you received a response within minutes and that your replacement is already on its way. Our goal is to make sure our customers feel supported long after their purchase, and your feedback means a great deal to our team.
Thank you for choosing HexClad, for trusting our products, and for recommending us to others. We truly appreciate your support and hope your new pan brings you many more great meals.
Should you ever need any help, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
$699 Cookware That Lost Its Nonstick Performance — Even the Replacement Did the Same
I purchased the HexClad pots and pans set a few months ago for around $699. The main reason I was willing to spend this much money was the advertised nonstick performance and the expectation that I was buying quality cookware that would last for years.
Unfortunately, my experience has been very disappointing.
I seasoned the cookware as recommended and followed the instructions for cooking and cleaning. Despite that, food started sticking to the pans. When I contacted HexClad and sent pictures of the smallest pan showing the problem, I was told that this was considered misuse and was not covered under warranty because the clad/surface was still intact.
After going back and forth with customer service, HexClad eventually made a one-time exception and replaced that pan. Normally, I was also expected to pay return shipping, which would have cost me around $40, although they waived it in this case.
When I received the replacement, I wanted to make absolutely sure there could be no question about how it was being used. I kept this pan for my own use, seasoned it carefully, cooked with it according to the recommendations, and cleaned it properly every time.
Unfortunately, the replacement pan has now started losing its nonstick performance too.
That is what convinced me the problem wasn't simply how we were using the original pan. The same issue happened again with a brand-new replacement that I personally took extra care to season, use, and clean according to the instructions.
For cookware at this price, this is extremely disappointing. If I expected to replace pans whenever their nonstick performance deteriorated, I could buy inexpensive $10–$20 nonstick pans and replace them many times before spending what this HexClad set cost.
I'm not interested in spending more time going back and forth trying to get a refund. I'm writing this review because I wish I had known about this issue before spending $699.
I strongly recommend that anyone considering HexClad research long-term reviews about sticking and nonstick performance, rather than relying only on the overall star rating or reviews written shortly after purchase.
Also, while reading reviews myself, I noticed some reviews containing significant complaints that were nevertheless displayed with five-star ratings. I can't explain why that is, but I recommend reading the actual comments instead of looking only at the average rating.
This is simply my experience with the cookware. For me, the nonstick performance did not come close to justifying the premium price, and experiencing the same problem with the replacement pan was the final confirmation.
I would not purchase this set again, and I cannot recommend it to others looking for durable, long-lasting nonstick cookware.
Reply from HexClad2026-08-24
Hello there!
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry that your cookware did not deliver the nonstick performance you expected, especially after you carefully followed our seasoning, cooking, and cleaning recommendations.
We also apologize for the frustration you experienced with our customer service process. We understand how disappointing it must have been to encounter the same issue with the replacement pan after taking extra care to use it according to our guidelines. We appreciate you giving us another opportunity to make things right, and we’re sorry that the replacement did not resolve your concerns.
Your feedback about both the product experience and your interactions with our support team is important to us. We’ll make sure your comments are shared with the appropriate teams for review.
We understand that you no longer wish to go through an extended back-and-forth, and we respect your decision. We also understand that your experience has left you disappointed and that we may not be able to change your mind. Nevertheless, if you ever do decide that you would like to speak with us again, our customer service team would be happy to listen and see if there is anything we can do to assist.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the experience.
Kareen - HexClad Support
A lifetime warranty that actually works, delivered with best in class customer service
Reply from HexClad2026-08-24
Hello Karun,
There’s nothing more important to us than standing behind what we make, and we truly appreciate you sharing this feedback. We understand how much a lifetime warranty and dependable customer service matter, especially when you’ve chosen HexClad for the long haul.
If you ever need assistance with your warranty or have a concern we can help resolve, please reach out to us at https://hexclad.com/pages/contact. Our team is here to listen, help, and make sure you feel supported every step of the way.
Thank you for choosing HexClad and for giving us the opportunity to make your experience even better. Your trust means a great deal to us, and we’re committed to earning it every day.
Kareen - HexClad Support
I have 8 HexClad pots and pans that I have ordered in the last year. They work so well, non stick, and beautiful. I also recently ordered a X-Large shopping bag/beach bag. This fits Everything, went to the farmers market and only needed one bag for all my goodies!
Reply from HexClad2026-08-24
Hello Lorie,
Eight HexClad pieces in a year is quite the collection, and we’re so glad to hear they’ve become a trusted part of your kitchen. It’s wonderful to know you’re loving the nonstick performance and the beautiful design, too.
And your X-Large Shopping/Beach Bag sounds like it truly earned its keep at the farmers market. One bag for all those goodies is exactly the kind of everyday convenience we love hearing about.
Thank you for sharing such thoughtful feedback and, most importantly, for choosing HexClad for both your kitchen and everyday adventures. We’re genuinely grateful to have you as part of the HexClad family. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Here’s to many more well-packed market trips and delicious meals ahead.
Kareen - HexClad Support
I mean…. Their warranty is just as described. I didn’t have to jump thru hoops or go back and forth a billion times. I said it peeled, they were sad like me, and now they’re sending me a new one. 10/10
Reply from HexClad2026-08-24
Hi Audrey,
We’re so glad we could make this right for you. We know how disappointing it is when a favorite piece doesn’t hold up the way you expect, and we truly appreciate you giving us the chance to fix it without making the process a hassle.
Thank you for sharing your experience and for the kind feedback on our warranty. We’re happy we could get a replacement on its way and, most importantly, leave you feeling taken care of. That’s exactly how we want every warranty experience to feel.
Should you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for giving us the opportunity to make things right.
Here’s to many more great meals with your new HexClad.
Kareen - HexClad Support
I contacted support because of my 12” pan that was sticking horribly. Originally, I purchased the “maestro” package, the salt and pepper grinders, and the large cutting board. Everything purchased has worked fantastic.
Your support team was fantastic, quick to reply, and quick to resolve.
The only thing, I was told that normally, this falls outside of warranty conditions. I asked for clarification, but was sent a link to the warranty.
I take really good care of my property, and consider my hexclad product the staple of my kitchen. I wanted clarification to make sure that everything else I purchased wouldn’t have the same problems, but I couldn’t get that answer.
All said, I’d still recommend, and do recommend hexclad to friends and family.
Reply from HexClad2026-08-24
Hello Brian,
Thank you for taking the time to share this with us. It means a great deal to hear how much you’ve enjoyed your HexClad products, and we’re especially glad our Support team was able to respond quickly and make things right with your 12” pan.
I also completely understand your concern about the warranty clarification. When you take great care of your cookware and consider it a staple in your kitchen, it’s only natural to want to understand why an issue may occur and whether you should be concerned about the other HexClad products you’ve invested in. We’re sorry we didn’t give you the clear, direct answer you were looking for when you followed up. Your feedback is important, and we’ll make sure it’s heard by our team as we continue looking for ways to make the support experience more helpful and transparent.
It’s wonderful to hear that your Maestro package, salt and pepper grinders, and large cutting board have all been performing beautifully. And knowing that you continue to recommend HexClad to your friends and family, even after this experience, is something we truly appreciate.
If you ever have questions about your cookware or need any further assistance, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to help.
Thank you for choosing HexClad and for giving us the opportunity to be part of your kitchen. We’re grateful for your trust, your honest feedback, and your continued support.
Kareen - HexClad Support
I am amazed by how well this company takes care of its customers and honors its warranty. My 12 inch pan had issues, and they replaced it immediately, I can’t recommend them enough!! Best cookware on the market and best customer service as well!!!
Reply from HexClad2026-08-24
Hello Kimberly,
It truly means a lot to hear that we were able to make things right for you. We know how important it is to feel confident in the products you bring into your home, and we’re glad our warranty support could step in quickly when your 12-inch pan had an issue.
Thank you for taking the time to share such thoughtful feedback about both our cookware and our customer service. Your kind words mean a great deal to our team. Most of all, thank you for choosing HexClad and for trusting us to be part of your kitchen.
Should you ever need anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Here’s to many great meals and plenty more time cooking with your HexClad.
Kareen - HexClad Support
Little chip on 8” pan which surprised us as we only use silicon, plastic or wood with the pans.
Anyway, put in a warranty claim (easy) on a Sunday morning and within a couple hours HexClad advised they are shipping a replacement.
Reply from HexClad2026-08-24
Hi Dan,
We’re so glad you reached out and that we could make things right quickly. We completely understand why seeing a chip on your 8” pan would be concerning, especially when you’ve been careful to use only silicone, plastic, or wood utensils with your HexClad cookware. Thank you for taking the time to share your experience and for letting us know how smoothly your warranty claim was handled.
We truly appreciate your trust in HexClad, and we hope your replacement pan brings you many more great meals and plenty of worry-free cooking. If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you for choosing HexClad and for giving us the opportunity to take care of you. Your feedback means a great deal to our team.
Kareen - HexClad Support
Ever since the purchase of my full line of hex clad cookware, I’ve been very very satisfied with its performance. Only disappointment has been the 13 inch griddle that took me a while to pull the trigger as one would say and request a remedy which you guys have come through with flying colors. Thank you from a very satisfied and happy customer of Hix clad cookware.
Reply from HexClad2026-08-24
Hello George,
There’s nothing better than hearing that a HexClad collection has become a trusted part of someone’s kitchen. We’re especially glad to know you’ve been so happy with the performance of your cookware, and we truly appreciate you sharing your experience with us.
We also want to acknowledge your disappointment with the 13-inch griddle. We understand it took some time before you decided to reach out, which makes it even more meaningful to hear that our team was able to come through with a resolution that left you satisfied. Your feedback means a great deal to us, and we’re grateful you gave us the opportunity to make things right.
Thank you for choosing HexClad and for being such a valued part of our community. Should you ever need any further assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
the whole warranty process was seamless...truly stand behind their products!
Reply from HexClad2026-08-24
Hello Brian,
It’s wonderful to hear that your warranty experience was as seamless as it should be. We truly appreciate you taking the time to share this feedback, and we’re glad our team could make the process easy from start to finish. Standing behind our products and being there for our customers is incredibly important to us.
Should you ever need help, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for trusting us to be part of your kitchen journey.
Kareen - HexClad Support
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